Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts

Experts Reviews · Company report
Bluerock Nail & Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%48+30.5Reliability 28%36+10.2Replies to reviews 8%69+5.7Momentum penalty93−0.7Experts Score= 46Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.46SCORE

Bluerock Nail & Spa

Antioch, CA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #103Position by Experts Score among all companies we track in this category. of 104 spas · 4.5★ from 62 Google reviews

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Percentile vs other spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bluerock Nail & Spa is better than 48% of spas.C
48
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bluerock Nail & Spa is better than 36% of spas.D
36
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bluerock Nail & Spa is better than —% of spas.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bluerock Nail & Spa is better than —% of spas.–
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MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bluerock Nail & Spa is better than 93% of spas.A
93
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bluerock Nail & Spa is better than 69% of spas.B
69

Reviews for your job

Customers hired Bluerock Nail & Spa for 8 kinds of job.

Bluerock Nail & Spa for polish removal

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Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$60–80
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Polish removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3

All 4 Google reviews tagged “Polish removal”

Alexys2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This place is so friendly, clean, and flexible. Both times I’ve visited they squeezed me in quick even though they were busy. Jeni did an amazing job on my nails, she was thorough, making sure my nails were filed and shaped perfectly. When I asked her to add a couple flowers to my nails she did way better than I…

Customer photo from Alexys's reviewCustomer photo from Alexys's review
Paid $60–80Foot massagesNail artNail extensions
DeliaLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Where do I start first off you walk in with a wonderful smell of lavender everyone treats you wonderful as if your VIP Amy is a Wonder with the nail brush I am so very happy with my nails thank you thank you Amy you will be mine forever I will definitely be back I'm very happy

Customer photo from Delia's review
Paid $60–80Foot massagesSculpted nailsPolish removal
DollyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Connie was my nail lady she was the best will be back and a regular she won't disappoint five stars cheri loves her person also. Great service and above we will be back every few weeks 😊

Foot massagesSculpted nailsPolish removal
Lynell7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $100–120Foot massagesSculpted nailsNail art

Price

$66-16% vs typical spas

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pedicure13$43–$68
Foot massages12$43–$56
Nail painting9—
Acrylic nails5$53–$79
Sculpted nails4—
Nail art4$50–$84
Nail extensions4—
Polish removal4—

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