Megan Melone1 reviewTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTerry was amazing! Super helpful and had my best interests in mind!
Bob Brockland Buick GMC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%81+51.5Reliability 28%74+20.9Replies to reviews 8%63+5.2Experts Score= 78Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 39 tire repair shopsPosition by Experts Score among all companies we track in this category. · better than 55%
4.7 ★★★★★ 560 Google reviews · 24 photos
87%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
64%reviews answered by the owner
Oct 2026latest review
Bob Brockland Buick GMC at a glance
Customers frequently praise the dealership for friendly staff, easy purchasing processes, and competitive pricing on tires and vehicles. However, several low-star reviews highlight significant issues with service department communication, delayed repairs, and unexplained diagnostic fees. Recurring complaints include a lack of timely updates on vehicle status and difficulties resolving warranty or post-sale problems, contrasting with the generally positive experiences reported during the initial sales process.
- Google rating: 4.7 out of 5 from 560 reviews (87% five-star).
- Reviews on this page: 560 Google reviews (416 with written comments, 21 with photos).
- Owner responses: the business replied to 64% of reviews.
- Most recent review: October 24, 2026.
- Service: Tire Repair Shop serving Columbia, Illinois.
Data from Google, last updated October 25, 2026.
Score profile vs other tire repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bob Brockland Buick GMC: 81/100 on this factor. Category median: 78.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bob Brockland Buick GMC: 74/100 on this factor. Category median: 73.B
74
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bob Brockland Buick GMC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bob Brockland Buick GMC: 63/100 on this factor. Category median: 63.B
63
Bar = this company · dark tick = category median.
Star ratings
560 Google reviews we collected
- 5 stars48987%
- 4 stars224%
- 3 stars132%
- 2 stars61%
- 1 star305%
Praise vs complaints
Phrases our text analysis found in 416 written reviews
- Praise43193%
- Complaints317%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude14932%
- Quality & results10623%
- Speed & response6414%
- Would recommend5813%
- Communication347%
- Honesty & trust266%
- Price & value255%
What customers talk about
We read 416 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone was really nice, friendly, and really made you feel good about your decision!”
“I was greeted by a very rude individual informing me that I "didn't talk to him on the phone cause we can't do that" and "this is all he needs today h…”
“Had a great experience buying a car with Ryan, Dan, & Chad.”
“I have 2 recalls on my vehicle and the two issues I brought my car in for are not fixed.”
“Chad was responsive, easy to work with, and never made the process feel pressured.”
“I would recommend them to anyone looking to buy a new vehicle.”
“I will not be back and you should really think twice before going here.”
“They made the transition easy and explained everything very well.”
“High Integrity and very responsive to whatever your needs are, even after sale.”
“I’m sure they’re laughing at me since I’m the one that’s been scammed.”
“Bob, Dan, and Devan worked to get me a great price on the car, and my trade-in.”
“They then came back and told me I’d have to pay for a diagnostic fee(that that would discount the fee how nice of them to $100.”
People customers mention
- Chad 18 reviews
- Wyatt 11 reviews
- Dan 10 reviews
- Scott 10 reviews
- Brent 8 reviews
- Terry 7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Laura2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Excellent customer service! Helped us despite the service department being closed. Fast and expertly done. Thank you.
Andrew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Awesome experience all the way around! The salesman was excellent and worked miracles got everything I wanted in a new truck!! The Manager was amazing gave as a deal we could work with. Didn’t expect to even get truck a that day! The finance manager was amazing laid everything out easy and understandable. Everyone…
Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Since 2012 I have purchased over 15 vehicles for my business from Brockland GMC. The sales staff (Dan Burke)is phenomenal. The Best Service Staff(Paul,Tim Samantha )in the St Louis area!
Regina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This is long waited but Bob Brockland is the place to go. Ryan and Chad were able to make a deal with me on a car when no dealership would. I don't know how many places I went to and I was almost at a point of giving up. They're so kind and just took care of me like no other dealership had or has. I owe then such a…
Candace1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Had a great experience buying a car with Ryan, Dan, & Chad. They made the transition easy and explained everything very well. I would recommend them to anyone looking to buy a new vehicle.
MONTYLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Wyatt was great to work with on the purchase of my Buick Enclave. I have never owned a Buick and after his suggestion and test drive I was sold! Bob Brockland allows you the opportunity to be comfortable with the vehicle before purchasing and they make the process easy. I highly recommend Bob Brockland in Columbia Illinois and ask for Wyatt!
Photos
Customer reviews
4.7 ★★★★★ 560 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Laura Raineri2 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent customer service! Helped us despite the service department being closed. Fast and expertly done. Thank you.
Response from the owner · a day ago
Knowing our after-hours help and swift, expert service met your needs is rewarding. Your kind words mean a lot to our team.
Adam Asselmeier1 reviewTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTop notch sales team! Ryan and Chad made the buying process a breeze!
Response from the owner · a week ago
Providing a smooth buying process is something our sales team takes pride in. Hearing that they made your purchase feel like a breeze means a lot to us.
Robert Dowling6 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTimely and convenient
Response from the owner · a week ago
Thank you for the five-star rating. We’re glad your experience was timely and convenient.
Andrew Malone5 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome experience all the way around! The salesman was excellent and worked miracles got everything I wanted in a new truck!! The Manager was amazing gave as a deal we could work with. Didn’t expect to even get truck a that day! The finance manager was amazing laid everything out easy and understandable. Everyone was really nice, friendly, and really made you feel good about your decision! The detailing man was amazing got the truck washed, waxed, cleaned, and tires shining. I was blown away got an awesome deal for a brand new truck! The best thing is that BOB BROCKLAND DEALERSHIP has a lot of Christian people working there!! I have a lot of Respect for them and they have a life long customer! Stop in they are there to get you in what you want and need. Thanks guys God bless!!!
Response from the owner · 2 weeks ago
Knowing that we could make the purchase of your new truck happen the same day and exceed your expectations means a lot to our team. Our sales, management, finance, and detailing teams are pleased they could guide you through each step with friendly service and a showroom finish. Thank you for your kind words and for choosing our dealership as a lifelong partner.
Daniel Long3 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSince 2012 I have purchased over 15 vehicles for my business from Brockland GMC. The sales staff (Dan Burke)is phenomenal. The Best Service Staff(Paul,Tim Samantha )in the St Louis area!
Response from the owner · 2 weeks ago
Hearing that our sales staff and service department rank among the best in the St. Louis area means a lot to us. Thank you for trusting our dealership with more than fifteen business vehicle purchases since 2012.
Regina Pitts4 reviewsTotal number of Google reviews Regina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is long waited but Bob Brockland is the place to go. Ryan and Chad were able to make a deal with me on a car when no dealership would. I don't know how many places I went to and I was almost at a point of giving up. They're so kind and just took care of me like no other dealership had or has. I owe then such a big hug and tell everyone and any one who compliments me on my car or even says they're looking for a car to go to them. I'm so so grateful for all the work they put in and they even feed us lol ♥️♥️♥️♥️ Bob Brockland Buick GMC
Response from the owner · 2 weeks ago
Knowing our team could help you find a car when other dealerships couldn’t means a lot to us. We’re thrilled you felt so well cared for and even enjoyed a snack during your visit. Thank you for sharing your experience and for your heartfelt recommendation.
charles stuard11 reviewsTotal number of Google reviews charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExceptional service. Tim is a great service manager, very helpful.
Response from the owner · 3 weeks ago
We’re glad you found our service exceptional. Hearing that our service manager was so helpful means a lot to our service team.
Candace Potter1 reviewTotal number of Google reviews Candace has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a great experience buying a car with Ryan, Dan, & Chad. They made the transition easy and explained everything very well. I would recommend them to anyone looking to buy a new vehicle.
Response from the owner · 3 weeks ago
We’re glad the process of purchasing your vehicle went smoothly and our sales team could explain every step clearly. Hearing that you’d recommend us to anyone looking for a new vehicle means a lot to our team.
MONTY HOFFARTHLocal Guide · 19 reviewsTotal number of Google reviews MONTY has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWyatt was great to work with on the purchase of my Buick Enclave. I have never owned a Buick and after his suggestion and test drive I was sold! Bob Brockland allows you the opportunity to be comfortable with the vehicle before purchasing and they make the process easy. I highly recommend Bob Brockland in Columbia Illinois and ask for Wyatt!
Response from the owner · 3 weeks ago
Your new Buick Enclave is in great hands. Knowing that our approach helped you feel at ease and made your purchase simple is rewarding. Thank you for recommending our dealership and encouraging others to work with our sales team.
Business details
- Address: 580 Old Rte 3, Columbia, IL 62236
- Phone: (618) 215-5603
- Website: brockland.com
- Service area: Columbia, IL