Ashraf Albaool6 reviewsTotal number of Google reviews Ashraf has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDanly Best Massage ever a really good much recommended
Body Smile Massage
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%41+2.9Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#187 of 244 massage therapistsPosition by Experts Score among all companies we track in this category. · better than 23%
4.8 ★★★★★ 149 Google reviews · 7 photos
95%five-star reviews
4.87★last 12 monthsAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
21%reviews answered by the owner
Nov 2026latest review
Body Smile Massage at a glance
Customers frequently praise the deep tissue and Swedish massages for their strong, therapeutic pressure, noting that therapists often check in on comfort levels. The facility is described as clean, quiet, and welcoming, with many reviewers highlighting the staff's friendliness and attention to detail. However, several low-star reviews cite significant issues with professionalism, including distracted therapists using phones, rushed sessions, and disputes over pricing or loyalty card redemption.
- Google rating: 4.8 out of 5 from 149 reviews (95% five-star).
- Reviews on this page: 149 Google reviews (114 with written comments, 1 with photos).
- Owner responses: the business replied to 21% of reviews.
- Most recent review: November 2, 2026.
- Service: Massage Therapist serving Costa Mesa, California.
Data from Google, last updated November 3, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Body Smile Massage: 86/100 on this factor. Category median: 94.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Body Smile Massage: 80/100 on this factor. Category median: 94.A
80
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Body Smile Massage: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Body Smile Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Body Smile Massage: 41/100 on this factor. Category median: 74.C
41
Bar = this company · dark tick = category median.
Star ratings
149 Google reviews we collected
- 5 stars14195%
- 4 stars21%
- 3 stars00%
- 2 stars11%
- 1 star53%
Praise vs complaints
Phrases our text analysis found in 114 written reviews
- Praise8892%
- Complaints88%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1970%
- Reasonable830%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2829%
- Would recommend2627%
- Quality & results2122%
- Price & value99%
- Speed & response66%
- Communication44%
- Honesty & trust22%
What customers talk about
We read 114 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Best massage I have ever gotten staff is so attentive and gives attention to detail Danny is my favorite from now on I don’t want to go anywhere else…”
“The woman at the front desk was also my massage therapist, and the entire experience felt extremely unprofessional from start to finish.”
“All the therapists here truly go above and beyond, I highly recommend!”
“They do an amazing job, very deep and therapeutic massage.”
“Truly the worst massage experience I’ve ever had, and I’ve had many massages over the years.”
“Loved my massage and reasonably priced, i’ll be back!”
“I left feeling looser than I have in a while, and I was still feeling the benefit the next day.”
“Booked a Deep Tissue Massage, therapist kept this slow steady pressure and checked in with ease.”
“She checked in about pressure before we started and actually listened — went firm where I had knots in my shoulders and back without ever crossing int…”
“so trust me when I say this place is 5 stars!”
People customers mention
- Vivian 7 reviews
- Danny 6 reviews
- Hannah 4 reviews
- Nancy 3 reviews
- Thai 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Body Smile Massage for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
KenzieRae2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This place is amazing ! Vivian is super welcoming and Amy did an absolute incredible job working my muscles out ! 10 out of 10
Josue2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Best massage I have ever gotten staff is so attentive and gives attention to detail Danny is my favorite from now on I don’t want to go anywhere else ever again!
Brittney3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Booked a Deep Tissue Massage, therapist kept this slow steady pressure and checked in with ease. Room felt cozy, one air vent humming away, works for me tbh
Great price
Samantha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The therapists here are wonderful! They are so friendly and skilled. I always look forward to coming in to this relaxing atmosphere and leave feeling refreshed! Dani and Angela are excellent! So grateful for the care they put into each session. All the therapists here truly go above and beyond, I highly recommend!
Helen12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★
Room felt clean and cozy right away, kind of quiet in a good way. Stones stayed nicely warm the whole time
Reasonable priceService not listed
Ivan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Booked a Deep Tissue Massage for stress relief, the therapist asked a couple short questions then went straight in with slow firm pressure. At one point I noticed the clock ticking louder than the music, kind of random. Walked out looser, slight oil scent on my shirt, which fades later
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Skin treatments | 3 | $103–$149 |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 149 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Sandra Menden3 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent massage Danny! Tj
Alec Balica1 reviewTotal number of Google reviews Alec has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFound this place and Vivian really knows deep pressure Felt right
KenzieRae Masters2 reviewsTotal number of Google reviews KenzieRae has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place is amazing ! Vivian is super welcoming and Amy did an absolute incredible job working my muscles out ! 10 out of 10
Dream Builders2 reviewsTotal number of Google reviews Dream has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful deep tissue massage
Amanda10 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI h ended massage! She guy so many cracks and had me call for mercy!! Real deal
Response from the owner · a month ago
Haha thank you so much for review, We are thrilled to be your 'real deal' for massage and relief. Our goal is always to deliver a powerful, effective treatment that truly makes a difference. Take it easy today, and we can’t wait to see you again soon!"
Yesenia ConnallyLocal Guide · 48 reviewsTotal number of Google reviews Yesenia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat massage clean and friendly people
Response from the owner · a month ago
Thank you for the 5-star feedback! Cleanliness, friendliness, and great massages are exactly what we aim for every day. We appreciate your support and can’t wait to welcome you back!"bodysmile massage
felipe franco7 reviewsTotal number of Google reviews felipe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMassage was great !! Thank you ☺️
Response from the owner · a month ago
Thank you for the wonderful feedback! ☺️ We are so glad you enjoyed your massage. We appreciate your support and look forward to seeing you again next time!"bodysmile massage
Josue Maldon2 reviewsTotal number of Google reviews Josue has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest massage I have ever gotten staff is so attentive and gives attention to detail Danny is my favorite from now on I don’t want to go anywhere else ever again!
Daniel Batcher5 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest back massage I’ve ever had
Business details
- Address: 2263 Fairview Rd, Costa Mesa, CA 92627
- Phone: (949) 722-6888
- Service area: Costa Mesa, CA