iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty95−0.5Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#140 of 244 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 43%
4.9★★★★★526 Google reviews · 24 photos
95%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
BodyCentre Day Spa maintains a 4.9 rating from 526 reviews, with the owner responding to 89 percent of feedback. Customers frequently cite skilled massage therapists, facials, and specialized treatments like craniosacral therapy, noting professional staff, welcoming atmospheres, and reasonable pricing. However, several low-star reviews describe inconsistent service quality, including complaints about unprofessional behavior, awkward positioning, and rushed or ineffective treatments.
Google rating: 4.9 out of 5 from 526 reviews (95% five-star).
Reviews on this page: 526 Google reviews (416 with written comments, 18 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: October 30, 2026.
Service: Massage Therapist serving Costa Mesa, California.
Data from Google, last updated November 3, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
BodyCentre Day SpaMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BodyCentre Day Spa: 92/100 on this factor. Category median: 94.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BodyCentre Day Spa: 88/100 on this factor. Category median: 94.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BodyCentre Day Spa: 95/100 on this factor. Category median: 100.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BodyCentre Day Spa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BodyCentre Day Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BodyCentre Day Spa: 63/100 on this factor. Category median: 74.B
63
Bar = this company · dark tick = category median.
Star ratings
526 Google reviews we collected
4.9of 5
5 stars50095%
4 stars153%
3 stars31%
2 stars31%
1 star51%
Praise vs complaints
Phrases our text analysis found in 416 written reviews
97%praise
Praise41697%
Complaints143%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1930%
Reasonable4570%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18443%
Would recommend9221%
Quality & results8620%
Price & value317%
Communication184%
Speed & response143%
Honesty & trust51%
What customers talk about
We read 416 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was professional, attentive, gentle, and made me feel at ease throughout my appointment.”
“…rous prenatal massages during my pregnancy, this was by far the most unprofessional massage experience I’ve had.…”
“I highly recommend her and this wonderful team to anyone looking for a caring and professional post-op massage experience.”
“I would not recommend this provider, particularly for anyone seeking prenatal massage services.”
“I had such an amazing experience with my post-op massage appointment after my BBL!”
“There are so many other spas where one can get a massage, without service this horrible.”
“This place always provides great service at a reasonable price.”
“She really listened to what I needed and helped tremendously.”
“…did have a male , he applied too much pressure so I was in pain the next day but I’m sure I won’t be after Daniel.…”
“You can tell she genuinely cares about her clients and their wellness journey.”
People customers mention
Kelly23 reviews
Mark19 reviews
Daniel13 reviews
Tim8 reviews
Marissa8 reviews
Kelley8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired BodyCentre Day Spa for 2 kinds of job. Pick one to see what they paid and said.
GinaLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
BodyCentre is always a most welcoming atmosphere, I left feeling less stress in my back, shoulders and neck. Dan is skilled in knowing how much pressure to use to release the heaviness of tight muscles. I zoned out for a while and am ready to meet my tasks much more relaxed. Thanks!
fernandez1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had such an amazing experience with my post-op massage appointment after my BBL! From the moment I walked in, I felt welcomed, comfortable, and cared for. Sonia was absolutely wonderful! She was professional, attentive, gentle, and made me feel at ease throughout my appointment. You can truly tell she cares about…
Great price
Rosinda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Everything about my first experience at BodyCentre Day Spa was absolutely exceptional! From the seamless scheduling and welcoming check-in process to the final treatment, the entire visit was perfect.
I received one of the best massages I have ever had with Dede. She is incredibly skilled, professional, and…
Reasonable priceService not listed
diana1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Had one of the best neck and shoulders massages I’ve ever had. Drew was awesome.
Reasonable priceService not listed
Pryscilla1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Went in for a deep tissue massage with Daniel. Making my appt was fast and easy and affordable. Beyond happy with my massage, addressed my all my issues. I feel so much better. Will definitely use again in the future.
Reasonable priceService not listed
Debbie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
I highly recommend BodyCentre for many reasons. Whether you’re looking to relax or have other health issues. Talk to Kelly or Mark, the owners as to what to start with based on what you are trying to accomplish. They are both knowledgeable & so helpful. Had a relaxing massage today with Ester. Go see her. You won’t be disappointed!
BodyCentre is always a most welcoming atmosphere, I left feeling less stress in my back, shoulders and neck. Dan is skilled in knowing how much pressure to use to release the heaviness of tight muscles. I zoned out for a while and am ready to meet my tasks much more relaxed. Thanks!
Response from the owner · 3 days ago
What a wonderful message, Gina! We're grateful for your kind words and so glad you left feeling less stressed and more ready to tackle your day. Thank you for sharing your experience at BodyCentre Day Spa. Our team always aims to create a relaxing atmosphere and help ease tension, and it's great to know you enjoyed your visit. We'd love to welcome you back whenever you need some time to unwind!
Fares Esreb1 reviewiTotal number of Google reviews Fares has written across all businesses on Google Maps, not just this one.
Very clean and professional staff. Highly recommended.
Price assessment: Great price
Response from the owner · 5 days ago
It is great to hear you found everything spotless and the team so professional during your visit. Thank you for sharing your recommendation and for choosing BodyCentre Day Spa. We hope to welcome you back for another relaxing experience soon!
fernandez nancy1 reviewiTotal number of Google reviews fernandez has written across all businesses on Google Maps, not just this one.
I had such an amazing experience with my post-op massage appointment after my BBL! From the moment I walked in, I felt welcomed, comfortable, and cared for. Sonia was absolutely wonderful! She was professional, attentive, gentle, and made me feel at ease throughout my appointment. You can truly tell she cares about her clients and wants them to have the best possible experience. The atmosphere was relaxing, clean, and welcoming, which made my appointment even more enjoyable. I’m so grateful to have found a place where I feel comfortable and confident throughout my recovery journey. Thank you, Sonia, for making my experience so positive! I highly recommend her and this wonderful team to anyone looking for a caring and professional post-op massage experience. I’m looking forward to my future appointments!
Price assessment: Great price
Response from the owner · a week ago
We’re grateful you took the time to share your experience and are so pleased you felt cared for and comfortable during your post-op massage. It’s wonderful to know our team helped make your recovery journey a positive one, and that the relaxing and welcoming atmosphere added to your comfort. Thank you for your kind words and high recommendation for BodyCentre Day Spa. We look forward to welcoming you back for future appointments!
Rosinda Hernandez3 reviewsiTotal number of Google reviews Rosinda has written across all businesses on Google Maps, not just this one.
Everything about my first experience at BodyCentre Day Spa was absolutely exceptional! From the seamless scheduling and welcoming check-in process to the final treatment, the entire visit was perfect.
I received one of the best massages I have ever had with Dede. She is incredibly skilled, professional, and attentive. I will definitely be a returning client because of her. If you are looking for a fantastic massage therapist, I highly recommend booking with Dede!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Rosinda, it is wonderful to know that your first visit left such a great impression, and we truly appreciate you sharing these details. We’re delighted you had an outstanding experience from start to finish, and that our team member provided one of the best massages you’ve ever received. Thank you for choosing BodyCentre Day Spa and for recommending us. We look forward to welcoming you back soon!
diana baker1 reviewiTotal number of Google reviews diana has written across all businesses on Google Maps, not just this one.
Had one of the best neck and shoulders massages I’ve ever had. Drew was awesome.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 weeks ago
That is wonderful to hear! We're glad you enjoyed such a great neck and shoulder massage at BodyCentre Day Spa, and we appreciate you letting us know how much you valued your visit. Thank you for your feedback, and we hope to welcome you back whenever you’re ready for another relaxing experience!
Pryscilla Duran1 reviewiTotal number of Google reviews Pryscilla has written across all businesses on Google Maps, not just this one.
Went in for a deep tissue massage with Daniel. Making my appt was fast and easy and affordable. Beyond happy with my massage, addressed my all my issues. I feel so much better. Will definitely use again in the future.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 weeks ago
It is wonderful to hear how much you enjoyed your deep tissue massage and that booking your appointment was both easy and affordable. Thank you for taking the time to share your experience with BodyCentre Day Spa. We're thrilled you feel so much better, and we look forward to welcoming you again in the future.
Debbie Boyd5 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
I highly recommend BodyCentre for many reasons. Whether you’re looking to relax or have other health issues. Talk to Kelly or Mark, the owners as to what to start with based on what you are trying to accomplish. They are both knowledgeable & so helpful. Had a relaxing massage today with Ester. Go see her. You won’t be disappointed!
Response from the owner · Edited 4 weeks ago
Debbie, your recommendation means so much to us. It’s wonderful to hear you had such a relaxing massage and found our team to be knowledgeable and supportive. Thank you for sharing your experience at BodyCentre Day Spa, and we would love to welcome you back anytime you need a bit of relaxation or guidance on your wellness journey!
Audrey Williams5 reviewsiTotal number of Google reviews Audrey has written across all businesses on Google Maps, not just this one.
Had a deep tissue massage with Daniel who resolved several tight muscle problems. This is a lovely spa with amazing services and products.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a month ago
Audrey, we are so pleased to hear that your deep tissue massage was helpful and that you enjoyed your time at BodyCentre Day Spa. Thank you for your thoughtful comments about our spa and offerings. We look forward to welcoming you back for more relaxation and wellness soon!
Sarah Atherton5 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
I’ve been going to BodyCentre Day Spa for years and have always had a great experience. Today I had a back, neck, and shoulder massage with Sonia, and she was amazing! I recently moved and my back and shoulders have been hurting so much. She really listened to what I needed and helped tremendously.
Sonia was so kind, attentive, and made the entire experience relaxing and comfortable. I left feeling so much better than when I walked in. I would absolutely recommend her and will definitely be booking with her again!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 years ago
Thank you so much for taking the time to share your experience, Sarah! We are thrilled to hear that Lauren was able to provide you with relief for your lower back discomfort through her skilled techniques. We are proud to have her as part of our team and will be sure to pass along your kind words. Have a great day!
Kellie Bell7 reviewsiTotal number of Google reviews Kellie has written across all businesses on Google Maps, not just this one.
My second visit with DeeDee. Highly recommend her. She has strong hands and gives a really good massage.
Response from the owner · a month ago
It is wonderful to hear that you had such a positive experience on your second visit, Kellie. Thank you for recommending our team member and for sharing your feedback about the massage. We appreciate you choosing BodyCentre Day Spa, and we look forward to welcoming you back for more great visits!
