Analyzing 5,821,5945.8M ReviewsFor 16,05416.1K Experts

Experts Reviews · Company report
Bolton Heating & Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Bolton Heating & Air

Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 325 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bolton Heating & Air is better than 95% of HVAC contractors.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bolton Heating & Air is better than 93% of HVAC contractors.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bolton Heating & Air is better than 100% of HVAC contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bolton Heating & Air is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bolton Heating & Air is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bolton Heating & Air is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Bolton Heating & Air for 8 kinds of job.

Bolton Heating & Air for heating system installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#57 / 78
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Heating system installation”

Wayne9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Updating review due to additional service - It’s never a good time to have an AC fail but when it is over 100° outside is really really bad. When Jesus did my repair earlier, he cautioned that we ultimately needed to consider replacement. Our system was aging and several components were on the edge of…

Paid $2,000+Great priceHVAC system maintenanceA/C system repairInstallation
Edward7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Our A/C went out July 13! We got quotes from 4 companies and chose Bolton to replace our system. Their quote was for a very good system at a reasonable price. Every Bolton employee we met, from getting the quote and throughout the installation, was knowledgeable and friendly. I can’t say enough about how happy we…

Great priceInstallationHeating system installationInstall thermostat
Mark6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Unfortunately I was having to replace two complete HVAC systems at once. I did quite a bit of research and got several quotes. Superior and Jacob were recommended by a friend. Superior gave me the best price for systems I wanted and did a wonderful job on the installation. They certainly did quality work and…

Install ACHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Quality
Bill7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jacob and his team did a fantastic job of installing two HVAC systems in our house. Our AC went out on Sunday and they were on-site the following day. His team was prompt, courteous and professional. They are a perfect example of how to do business and serve customers. They didn't push me to a specific brand…

Install ACHeating system installationInstallation+ Responsiveness+ Punctuality+ Quality
Steven2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Install ACHeating system installationInstall thermostat+ Professionalism

Price

$328+2% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 42%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance42$37–$295
A/C system repair35$209–$786
A/C system maintenance34$39–$393
Installation17$1.1k–$2.8k
HVAC system repair16$205–$933
Repair HVAC14$216–$495
Install AC13$1.4k–$3.2k
Heating system repair8$166–$1.2k

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