Maksym Bobyliev3 reviewsTotal number of Google reviews Maksym has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery helpful and swift. Great experience with handlinc HVAC issues.
Bolton Heating & Air
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#40 of 103 HVAC contractorsPosition by Experts Score among all companies we track in this category. · better than 62%
5.0 ★★★★★ 325 Google reviews · 24 photos
98%five-star reviews
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
$328typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Bolton Heating & Air at a glance
Google reviewers rate Bolton Heating & Air five stars based on 325 reviews, with the owner replying to 81% of them. Customers frequently highlight rapid response times, transparent communication, and detailed explanations during AC repairs, maintenance, and system replacements. Technicians are described as professional, punctual, and knowledgeable, often providing clear options and fair pricing. A recurring criticism in low-star reviews involves significant delays in appointment scheduling and a lack of specific arrival time updates for customers outside the immediate Forney area.
- Google rating: 5.0 out of 5 from 325 reviews (98% five-star).
- Reviews on this page: 325 Google reviews (291 with written comments, 4 with photos).
- Owner responses: the business replied to 81% of reviews.
- Most recent review: October 14, 2026.
- Service: HVAC Contractor serving Talty, Texas.
Data from Google, last updated October 28, 2026.
Score profile vs other HVAC contractors
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bolton Heating & Air: 95/100 on this factor. Category median: 95.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bolton Heating & Air: 93/100 on this factor. Category median: 93.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bolton Heating & Air: 100/100 on this factor. Category median: 96.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bolton Heating & Air: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bolton Heating & Air: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bolton Heating & Air: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
325 Google reviews we collected
- 5 stars32098%
- 4 stars10%
- 3 stars00%
- 2 stars10%
- 1 star31%
Praise vs complaints
Phrases our text analysis found in 291 written reviews
- Praise66899%
- Complaints71%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price4155%
- Reasonable3142%
- Overpriced00%
- Not sure23%
$328+2% vs typical HVAC contractors
Middle half of what 38 customers paid ($172–$961) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude15623%
- Would recommend12218%
- Speed & response11617%
- Quality & results11016%
- Communication6610%
- Price & value578%
- Honesty & trust487%
What customers talk about
We read 291 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Brennan did the 6 month maintenance on our furnace and he was very professional and neat.”
“As an engineer I can confidently say that I recommend them as technicians!”
“Do not recommend”
“Eric was able to come out quickly and was very thorough in explaining what was going on, what my options were, and what he recommended.”
“Today we had a GREAT experience with Brennan from Bolton A/C and Heating.”
“Terrible service with horrible treatment by staff.”
“They both explained and showed me what they were doing.”
“They came out quickly, diagnosed the issues that were relevant, and gave a great price for a new system.”
“He was honest and upfront and made sure I fully understood everything so I could make a decision I was comfortable with.”
People customers mention
- Jacob 26 reviews
- Mike 16 reviews
- Eric 13 reviews
- Superior 13 reviews
- Shane 8 reviews
- Lawry 7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bolton Heating & Air for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Bill8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Awesome company! They responded quickly to our AC problem and gave us options to fix the problem. The system was old so we decided to replace the unit. From initial problem to up and running new system was 48 hours. Thanks Jachob!
Paid $2,000+Great price
MicahLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Brennan and Chris are rockstars and saviors! Our blower motor went out and the inside of our house was 87 degrees and they came out and got the new motor installed quickly and efficiently! They are very professional/friendly while also being knowledgeable! As an engineer I can confidently say that I recommend them as technicians!
Paid $800–1,000Great priceA/C system maintenance
Kelly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The company did an awesome job! They were very quick to respond. They even did an evening service to check out my issue. They then followed up quickly and timely identified what Needed repaired. Then scheduled the repair and obtain the parts all very quickly! Excellent communication and follow up!
Paid $2,000+Reasonable priceA/C system repair
CyberBully3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Came out after hours to fix my AC in the middle of a heat wave. Stayed until 10pm to ensure it was good to go. Fair prices. Great company overall
Paid $1,000–1,200A/C system maintenance
Ilene9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Jesus was awesome. The time frame to make his call was 8-10. He was here at 0750. He is very polite and professional. Gave me the rundown on what the problem was and showed me pictures. He gave me all my options for how to take care of the issues. I will definitely call them again.
Paid $200–400Reasonable priceA/C system maintenanceA/C system repair
Anna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Jesus was our tech that come out and he was wonderful. Thank you Jesus. Also I will get that tune up special program. Thank you again, see you in the fall Anna
Paid $400–600Great priceA/C system repair
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 42 | $37–$295 |
| A/C system repair | 35 | $209–$786 |
| A/C system maintenance | 34 | $39–$393 |
| Installation | 17 | $1.1k–$2.8k |
| HVAC system repair | 16 | $205–$933 |
| Repair HVAC | 14 | $216–$495 |
| Install AC | 13 | $1.4k–$3.2k |
| Heating system repair | 8 | $166–$1.2k |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 325 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Sammy Walton4 reviewsTotal number of Google reviews Sammy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing service! 5 stars
Patricia BergLocal Guide · 37 reviewsTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleToday we had a GREAT experience with Brennan from Bolton A/C and Heating. Brennan did the 6 month maintenance on our furnace and he was very professional and neat. Brennan was very patient with us when we asked questions and his explanation was very simple and clear. Bolton HVAC will be doing all our service needs in the future.
- Services: HVAC system maintenance
Brent FlemingLocal Guide · 139 reviewsTotal number of Google reviews Brent has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a great experience with Bolton Heating & Air! Eric was able to come out quickly and was very thorough in explaining what was going on, what my options were, and what he recommended. He even took the time to physically show me the problems he found instead of just telling me something was wrong, which I really appreciated. He was honest and upfront and made sure I fully understood everything so I could make a decision I was comfortable with. He was also super polite and friendly and did what he could on the first visit to get me back up and running. No pressure, no confusing HVAC talk — just honest advice and great service. Definitely recommend!
- Price assessment: Reasonable price
- Services: HVAC system maintenance, A/C system maintenance, A/C system repair, Installation, Repair HVAC, Install AC
patricia siverson7 reviewsTotal number of Google reviews patricia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a service call and coil clean out , on inside and outside units. Brennen and Chris were very friendly and professional from the get go! They worked efficiently and extremely “neat”, which is pretty unusual today! They both explained and showed me what they were doing. I would use them again in a heartbeat! Great job guys!
Aleshia Lowder1 reviewTotal number of Google reviews Aleshia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrennan and his teammate were great and informative.
Response from the owner · 4 weeks ago
Thanks so much, Aleshia! We'll pass this along to Brennan and his teammate. Glad they took the time to walk you through everything, and we appreciate you choosing a local, family-owned company.
woot10 reviewsTotal number of Google reviews woot has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service great guys Eric, Brennen, Chris.
- Services: A/C system repair
Response from the owner · 4 weeks ago
Thank you! Eric, Brennen and Chris will be glad to hear it. We appreciate you trusting us with your AC repair, and we're here whenever you need us.
Bill Darden8 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome company! They responded quickly to our AC problem and gave us options to fix the problem. The system was old so we decided to replace the unit. From initial problem to up and running new system was 48 hours. Thanks Jachob!
- Price assessment: Great price
- Price: $2,000+
Response from the owner · a month ago
Thank you for the kind words. We appreciate the opportunity to serve you and provide a great experience. We like to stay competitive without compromising quality.
Micah MaltosLocal Guide · 16 reviewsTotal number of Google reviews Micah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrennan and Chris are rockstars and saviors! Our blower motor went out and the inside of our house was 87 degrees and they came out and got the new motor installed quickly and efficiently! They are very professional/friendly while also being knowledgeable! As an engineer I can confidently say that I recommend them as technicians!
- Price assessment: Great price
- Price: $800–1,000
- Services: A/C system maintenance
Response from the owner · 4 weeks ago
Micah, 87 degrees inside is no joke, and we're glad Brennan and Chris got that new blower motor in quickly. Coming from an engineer, that recommendation means a lot to the whole team. Thanks for taking the time to write this.
Spencer ElswickLocal Guide · 24 reviewsTotal number of Google reviews Spencer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBolton helped us replace our very old home hvac system. They came out quickly, diagnosed the issues that were relevant, and gave a great price for a new system. The installers were efficient, respectful, and walked us through everything from before the job started to when it was all complete. Very professional and great company!
Response from the owner · 4 weeks ago
Thanks, Spencer! Replacing an older system is a big decision, and we're glad the crew made it easier by walking you through every step. Enjoy the new system, and let us know if you ever need anything.
Business details
- Address: 12583 Reeder Rd, Forney, TX 75126
- Phone: (214) 909-7615
- Website: boltonac.com
- Service area: Talty, TX