Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Bolton Heating & Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Bolton Heating & Air

Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 325 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bolton Heating & Air is better than 95% of HVAC contractors.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bolton Heating & Air is better than 93% of HVAC contractors.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bolton Heating & Air is better than 100% of HVAC contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bolton Heating & Air is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bolton Heating & Air is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bolton Heating & Air is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Bolton Heating & Air for 8 kinds of job.

Bolton Heating & Air for repair HVAC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$216–$495
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 77
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Repair HVAC”

BrentLocal Guide · 139 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Had a great experience with Bolton Heating & Air! Eric was able to come out quickly and was very thorough in explaining what was going on, what my options were, and what he recommended. He even took the time to physically show me the problems he found instead of just telling me something was wrong, which I really…

Reasonable priceHVAC system maintenanceA/C system maintenanceA/C system repair
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great air conditioning service! Highly recommend! Served our office in McKinney with an AC Repair service. Many thanks from our office.

Great priceA/C system repairRepair HVAC
Kristoff7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Christian did a great job helping with some HVAC repairs. Was very prompt and professional and made sure to explain everything that was worked on.

Repair HVAC
Chandler1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great Reliable Service Very friendly Very Fast 10/10 Recommend

Great priceA/C system repairHVAC duct & vent installationRepair HVAC
laura5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have been a customer of Copeland AC company for four years now, and what a waste of time and money that was! My godfather has been using this company for many years and I should’ve known this was where I needed to be all along!! Kendall was not only professional but also extremely compassionate regarding my…

Paid $300–400Great priceRepair HVAC
TideLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We highly recommend Bolton Air. We use Bolton on all our properties. Our latest project was a total new install. We went with the Bryant Evolution High Efficiency system We did spend alot more money upfront but highly encourage everyone to do so. It is worth it and will pay for itself over time. Bolton Air sells…

Customer photo from Tide's review
Repair HVAC+ Responsiveness+ Punctuality+ Quality
The-BigDog9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called in and Jacob diagnosed my problem over the phone, my blower motor was going out, Jacob responded to my house in less than 24 hours, had the materials already on the truck, work was the best I’ve seen, very clean and professional, he left the area cleaner than he found it, exceptional !! I’ve used a lot of AC…

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Blythe8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jacob was very professional, knowledgeable and courteous. He answered all my questions and talked to me like a peer. He even decided to come back a few days later because the outside temp being too low and he wanted to be sure the recharge of the AC unit was accurate. I would recommend him highly.

Repair HVAC+ Responsiveness+ Punctuality+ Quality
MelodeyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Long overdue leaving this review- Jake and his guys came out a month ago to repair my ac that had frozen up the previous day. My home is almost 5 years old and not only did they immediately address the issue to get cold air blowing again but identified the culprit of the problem and researched the part and original…

A/C system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
TGS3ViewLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This is the most responsive and informative AC service I've ever gotten. It was simple to schedule an appointment through Facebook. Glen was great. He explained everything in detail and showed me the results of what he discovered, and got my approval prior to moving forward with the work. From scheduling to paying…

A/C system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jacob and team did an amazing job! Would use them again.

A/C system maintenanceCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Bill7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jacob and his team did a fantastic job of installing two HVAC systems in our house. Our AC went out on Sunday and they were on-site the following day. His team was prompt, courteous and professional. They are a perfect example of how to do business and serve customers. They didn't push me to a specific brand…

Install ACHeating system installationInstallation+ Responsiveness+ Punctuality+ Quality
AlycinLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Superior Air Conditioning and Heat is a great company! Jacob talked us through each step, was so patient, and got everything done promptly. We will use them again when we need to!

A/C system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness+ Quality+ Professionalism
Joshua1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Jacob came out after calling him last minute, very knowledgeable and friendly. Look forward to working with them again in the near future.

A/C system maintenanceA/C system repairRepair HVAC+ Responsiveness+ Quality+ Professionalism

Price

$328+2% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 42%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance42$37–$295
A/C system repair35$209–$786
A/C system maintenance34$39–$393
Installation17$1.1k–$2.8k
HVAC system repair16$205–$933
Repair HVAC14$216–$495
Install AC13$1.4k–$3.2k
Heating system repair8$166–$1.2k

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