Genesis Ortega1 reviewTotal number of Google reviews Genesis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGet Lisa, she is the best😍😍😍 I really love my eyebrows
- Services: Eyebrow threading
Bombay Salon & Spa - Memphis
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%84+53.4Reliability 28%49+13.8Replies to reviews 8%14+1.2Craft & service penalty87−1.3Momentum penalty64−3.6Experts Score= 63Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#90 of 91 makeup artistsPosition by Experts Score among all companies we track in this category. · better than 1%
4.8 ★★★★★ 1,077 Google reviews · 24 photos
94%five-star reviews
4.63★last 12 monthsAverage stars on reviews from the last 12 months only.
12.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
3%reviews answered by the owner
$32typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Bombay Salon & Spa - Memphis at a glance
Google reviewers for Bombay Salon & Spa in Memphis, TN, highlight eyebrow threading, waxing, and lash services, frequently praising staff for their precision, professionalism, and ability to accommodate walk-in clients without appointments. Recurring themes include positive customer service and the salon's cleanliness, with many clients expressing satisfaction with natural-looking results. However, lower-rated reviews indicate inconsistent quality control, specifically citing instances where stylists ignored client instructions or failed to correct unsatisfactory brow shapes and lash applications.
- Google rating: 4.8 out of 5 from 1,077 reviews (94% five-star).
- Reviews on this page: 1,077 Google reviews (1,007 with written comments, 55 with photos).
- Owner responses: the business replied to 3% of reviews.
- Most recent review: October 2, 2026.
- Service: Makeup Artist serving Memphis, Tennessee.
Data from Google, last updated October 27, 2026.
Score profile vs other makeup artists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bombay Salon & Spa - Memphis: 84/100 on this factor. Category median: 96.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bombay Salon & Spa - Memphis: 49/100 on this factor. Category median: 94.C
49
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bombay Salon & Spa - Memphis: 87/100 on this factor. Category median: 99.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bombay Salon & Spa - Memphis: 64/100 on this factor. Category median: 100.B
64
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bombay Salon & Spa - Memphis: 14/100 on this factor. Category median: 48.F
14
Bar = this company · dark tick = category median.
Star ratings
1,077 Google reviews we collected
- 5 stars1,01694%
- 4 stars232%
- 3 stars40%
- 2 stars30%
- 1 star313%
Praise vs complaints
Phrases our text analysis found in 1,007 written reviews
- Praise76397%
- Complaints273%
Price
What customers reported paying
$32-63% vs typical makeup artists
Middle half of what 43 customers paid ($11–$50) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Quality & results33442%
- Staff & attitude24731%
- Would recommend10814%
- Speed & response7610%
- Price & value132%
- Communication91%
- Honesty & trust30%
What customers talk about
We read 1,007 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I visited the Bombay Salon for the first time in the location Perkins , and Lisa did an amazing job with my eyebrows and facial.”
“They were threaded thinner than the original outline and the shape was completely messed up.”
“She was so gentle, professional, and incredibly polite throughout the appointment, which made me feel very comfortable.”
“One lady was willing to take me but the other was being rude and said no we closed.”
“I loved the way my eyebrows came out and I would 100% recommend this salon if you want your eyebrows done.”
“Do not recommend !”
“I went in for an eyebrow threading and was immediately seen.”
“Sangita did my eyebrow threading and facial very affordable!”
“Although I was visibly upset, I was still required to pay full price for ruined brows.”
“I’ve had so many bad experiences with my eyebrow shape not being what I wanted, she listened to my concerns and did them perfectly!”
“Got my eyebrows threaded and honestly I didn’t feel and pain as usual.”
People customers mention
- Lisa 47 reviews
- Sandy 22 reviews
- Perkins 13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bombay Salon & Spa - Memphis for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
AdminLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Lisa always provides excellent, top-tier services! Never an issue when I get walked-in services.
Paid $20–40Eyebrow shapingEyebrow threading
ava2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I was nervous about getting my eyebrows threaded and tinted for the first time. But Lisa made it look amazing! I am definitely going back.
Paid $20–40Hair threading
Remmi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I went in for an eyebrow threading and was immediately seen. My stylist was quick and precise. I loved the way my eyebrows came out and I would 100% recommend this salon if you want your eyebrows done.
Paid $1–20Eyebrow threading
MarthaLocal Guide · 118 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Very professional very clean didn't need an appointment and they did a great job will be returning it was my first time there.
Paid $40–60Eyebrow beautification
k1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Lisa is fantastic! She does both my eyebrows and my mom's, and we both couldn't be happier. She has a great eye for shaping and always makes sure we leave with brows that are perfectly done and look natural. Lisa is also very friendly and makes the experience very comfortable. Highly recommend!
Paid $1–20Eyebrow beautificationEyebrow shaping
3sheisLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★
Nice people and they have done great lashes at times before but this time wasn’t so great after lashes dried it wasn’t long as I requested and it looked half done there was nothing cute about them I had to add my own lashes to make it look decent
Paid $40–60
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Eyebrow beautification | 17 | — |
| Eyebrow threading | 16 | — |
| Haircut | 10 | $32–$58 |
| Eyebrow shaping | 8 | — |
| Hair threading | 8 | — |
| Eyelash extensions | 5 | $99–$151 |
| Basic facial | 3 | — |
| Waxing | 3 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 1,077 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Sherlyn Briceno1 reviewTotal number of Google reviews Sherlyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLisa was wonderful go ask for her
Admin AccessLocal Guide · 4 reviewsTotal number of Google reviews Admin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLisa always provides excellent, top-tier services! Never an issue when I get walked-in services.
- Price: $20–40
- Services: Eyebrow shaping, Eyebrow threading
Response from the owner · 3 months ago
Thank you for the 5-star review! We're so glad you had a great experience with Lisa and enjoyed our walk-in services. See you again soon!
Shiny Kay4 reviewsTotal number of Google reviews Shiny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI visited the Bombay Salon for the first time in the location Perkins , and Lisa did an amazing job with my eyebrows and facial. I absolutely loved the results! She was so gentle, professional, and incredibly polite throughout the appointment, which made me feel very comfortable. This was by far my best experience compared to other salon locations. Thank you so much, Lisa. I highly recommend this location especially
Response from the owner · 3 months ago
Thank you for sharing your experience, Kay! We are so glad you loved your eyebrows and facial. Lisa always aims to provide professional, gentle care, and your feedback means the world to us. Thank you for choosing our Perkins location, and we hope to see you again soon!
Katrina Bolden3 reviewsTotal number of Google reviews Katrina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSandy is the best in the business! She is not only great at threading, but she has great customer service! And that massage when she finishes is everything! I highly recommend!❤❤❤❤
- Positive: Communication, Quality, Professionalism
Response from the owner · 4 months ago
Hi Katrina! Thank you for the 5-star review! We're thrilled Sandy gave you the best threading and customer service. We're so glad you love that finishing massage! Thanks for the high recommendation!
Nerissa Grandberry4 reviewsTotal number of Google reviews Nerissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLisa is amazing. I love my lashes every time she does them. Clock It - She doesn’t miss! Her energy is calming which makes the experience much better.
- Services: Eyelash extensions
Response from the owner · 4 months ago
Thank you, Nerissa! We agree, Lisa truly doesn’t miss! We’re thrilled to hear you love your eyelash extensions every time and appreciate you taking the time to share your experience with us.
ava scott2 reviewsTotal number of Google reviews ava has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was nervous about getting my eyebrows threaded and tinted for the first time. But Lisa made it look amazing! I am definitely going back.
- Price: $20–40
- Services: Hair threading
Response from the owner · 4 months ago
Ava! Thank you so much for trusting us with your first eyebrow threading and tinting experience. We are thrilled to hear that Lisa made you feel comfortable and that you love the results! We can't wait to welcome you back to Bombay Salon & Spa soon.
Shynice Scott3 reviewsTotal number of Google reviews Shynice has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWalked in. 6:30 and was told they already started closing. One lady was willing to take me but the other was being rude and said no we closed. HATE IT HERE! And i was willing to pay extra cause i was getting prepared for my performance. Lost a good paying customer.
Ketrice PageLocal Guide · 40 reviewsTotal number of Google reviews Ketrice has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was torn between my rating. I would give my brow experience 5 stars, and my lash experience a 2. The 2 being for the customer service. My threaded brows by Ambi were perfect and so were my daughter's. I went out on a limb and got my lashes done as well. The end result felt uncomfortable and I couldn't pinpoint what looked off, but I thought, well let me give it some time because this lash extension experience is new for me. I got home and saw that one eye was noticeably fuller. I told the tech that I wanted them to look natural. They felt heavy and did not look natural. On the second day, a couple of clusters had fallen off. I went back to the same tech and both eyes were adjusted. To shorten my story, I looked even more closely in the mirror at home and it seems too much glue was used. The lashes were clumped in areas and the look was very unnatural. I was so busy, I could not return so I tried to make it work. It was a bit embarrassing so eventually I removed the lashes. I might... might...give someone else a try for lashes, but I will definitely be back for eyebrow threading with Ambi. My eyebrows were bomb.
- Price: $40–60
- Services: Eyebrow threading, Eyelash extensions
Response from the owner · 5 months ago
Hi Ketrice, thank you for praising Ambi's "bomb" brows! We're sorry the lashes fell short and felt uncomfortable due to the heavy glue. We'll address this with our tech to improve our application and customer service. We'd love to make this right and welcome you back for a much better experience across all our services!
Tru Valentine1 reviewTotal number of Google reviews Tru has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLisa is amazing when I say I haven’t been a 100% satisfied with my eyebrows in about 4/5 years. She kept my eyebrows thick how I like them and still managed to make them look so crispy and clean. Very light handed. And both of my eyebrows match. GO TO LISA!!!!
Response from the owner · 5 months ago
Hi Tru! Thank you for the 5-star review! We're thrilled Lisa broke that 5-year streak and gave you thick, crispy, and perfectly matching brows. We appreciate the shoutout and can't wait to see you again!
Business details
- Address: 2711 S Perkins Rd, Memphis, TN 38118
- Phone: (901) 363-5577
- Website: bombaysalonspa.com
- Service area: Memphis, TN