Experts Reviews · Company report
Borges Plumbing & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%96+25Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Borges Plumbing & Heating

New Bedford, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 5.0★ from 97 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Borges Plumbing & Heating is better than 96% of drain cleaning services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Borges Plumbing & Heating is better than 96% of drain cleaning services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Borges Plumbing & Heating is better than —% of drain cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Borges Plumbing & Heating is better than 100% of drain cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Borges Plumbing & Heating is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Borges Plumbing & Heating is better than —% of drain cleaning services.–
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Reviews for your job

Customers hired Borges Plumbing & Heating for 7 kinds of job.

Borges Plumbing & Heating for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Water heater installation”

bob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Borges, plumbing and heating Was great The team was very knowledgeable reliable paid attention to detail and explained everything to me in a kind and professional manner I would highly recommend more plumbing and heating, and I will definitely be using them for all my plumbing needs Thank you so much guys did a great job at a very reasonable price

Great priceWater heater installation
Nicholas9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Amazing experience from start to finish! Our gas water heater finally gave out after 14 years, and I reached out around 7 AM. They responded quickly, explained our replacement options, and also took care of the new MA venting requirements. Owen and Jason showed up around 9AM, were extremely knowledgeable and…

Great priceWater heater installation
rob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The team at Borges plumbing was quickly responsive to my request for service. They were professional and did the job right the first time. Price was reasonable. I would use them again as a first choice.

Paid $2,000+Reasonable priceWater heater installation
RafaelLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Really excellent experience with Ross and his crew. They did such a great job installing a water heater at my mother’s house. That it was a no brainer to hire him to do my house. The guys were on time, respectful, thorough, and clean. I wouldn’t hesitate calling them back for anything. Quality work for sure. Thank you guys.

Reasonable priceWater heater installation
ZachLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I recently had the pleasure of working with Borges Plumbing & Heating. They were quick to respond, showed up when they said they would, and got the job done right the first time. If you’re looking for a great company in the fairhaven area these are your guys.

Toilet repairWater heater installationShower installation
Hilary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

A new gas furnace heating system was installed converting from an oil system. Ross and his workers, Ricco and Colin were professional, polite and hard working from the beginning to the end of the project. They were excellent workers. Ross called us back and came to house with a quote all in same day. He started the…

Paid $1,000+Reasonable priceWater heater installation
Kathleen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Called on a Saturday and Ross picked up right away and came out with his guys on Monday. Job was done with precision and attention to detail. The young men that installed the hot water heater were so very polite and most of all professional. My husband was very impressed and he is not easily impressed. I highly recommend them for any job!!

Great priceWater heater installation
Twenty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great experience all around. Clean and efficient putting in our new water heater. James did a great job. Communication with them was clear and concise. Everything went like clockwork. Highly recommend. Thank you.

Paid $1,000+Great priceWater heater installation
ScottLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I recently had plumbing work completed and I couldn’t be more impressed with the service. From start to finish, everything was handled with true professionalism. Communication was clear, the work was explained thoroughly, and the job was completed efficiently and to a very high standard. What really stood out was…

Reasonable priceToilet repairWater heater installation
Kam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Borges plumbing is responsive, timely and does Grade A work. In our world, you get what you pay for, and Borges always holds up his end of the bargain. He shows up when he says he will and you can be sure that the job will be done.

Toilet repairWater heater installationWater tank installation
Crystal3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Ross and his team are AMAZING. I was being driven insane by sulfur smelling hot water for months and being given the runaround for months by the original plumber. Ross came out right away to take a look at everything. He provided a quote that same night and was out to install a brand new hot water tank the next day!…

Paid $1,000+Great priceWater heater installation
WilliamLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Ricardo and Colin the plumbers from Borges Plumbing and Heating were out to my house to install a heatpump water heater. They are polite and knowledgeable about the service they performed. They cleaned away all the waste from the packaging and left the area neat. Ricardo and Colin were on time and efficient.

Customer photo from William's review
Water heater installation
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had my hot water heater changed out , the guys came out when they said they would be there , did a great job and throughly explained to me any questions I had , great company

Water heater installation

Price

$846+68% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 55%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation13$1.2k–$2.5k
Toilet repair7$239–$680
Plumbing pipe repair6$353–$1.4k
Plumbing leak detection6$205–$630
Water tank installation2—
Shower installation2—
Water heater repair2$227–$596

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