Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Boss Fire Protection 4.7 out of 5 stars based on 208 reviews, with the owner responding to 11% of them. Positive feedback highlights punctuality, professional communication, and expertise in fire extinguisher servicing, inspections, and alarm systems, often noting quick turnaround times and helpful explanations. Conversely, several low-star reviews criticize unannounced visits where staff allegedly misrepresented their affiliation with the fire department, along with complaints regarding inconsistent pricing and unresponsiveness to follow-up requests for invoices or completed work.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
208 Google reviews we collected
Phrases our text analysis found in 195 written reviews
How often each topic comes up in the written reviews
We read 195 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was responsive, efficient, and very helpful throughout the process.”
“The receptionist has no people skills and its very unprofessional.”
“He was really friendly, easy to work with, and took care of everything quickly.”
“Kaleb just came out to service our fire extinguishers and did a great job!”
“Awful, awful, awful.”
“I would recommend when you call Boss Fire Protection you ask for Ali to take care of you.”
“So far Ali will not return phone calls, and neither will the local number listed on the website.”
“He took the time to answer my questions, explain their process, and talk about why it’s important that they are inspected annually.”
“Thank you for your patience, great price, and knowledge.”
“The price they charge is arbitrary and inflated for a service that is often unnecessary.”
“Great fast and reliable service for all of my offices.”
“I DON'T recommend getting scammed from this company try other companies that actually value their customers.”
praise complaint · found by our text analysis, Google review wording unchanged.
Ali provided excellent service. He was responsive, efficient, and very helpful throughout the process. I appreciate his prompt attention and professionalism. I highly recommend their services.
Kaleb just came out to service our fire extinguishers and did a great job! He was really friendly, easy to work with, and took care of everything quickly. I really appreciate how nice and professional he was. Great job, Kaleb!
I’ve been working with Ali and will continue to do so in the future. We had a couple of fire extinguishers that needed to be recharged. He took the time to answer my questions, explain their process, and talk about why it’s important that they are inspected annually. He demonstrated his expertise and knowledge well.…
Very response, proficient, and professional. Definitely my go to vendor amd will continue to use. Thank you Carl for providing my management company with your excellent customer service.
Ali at Boss Fire did a fantastic job at communicating and he showed up within a few days of my request. We have been using them for years and they have never disappointed!
During our last inspection in October, 2025, a leak was detected in our backflow system. It took me months to find a company that had the expertise to fix the problem. A few companies wanted to charge hundreds of dollars just to take a look at it and assess the situation! Noa had me send photos of the leak, reviewed…
4.7 ★★★★★ 208 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Ali provided excellent service. He was responsive, efficient, and very helpful throughout the process. I appreciate his prompt attention and professionalism. I highly recommend their services.
Kaleb just came out to service our fire extinguishers and did a great job! He was really friendly, easy to work with, and took care of everything quickly. I really appreciate how nice and professional he was. Great job, Kaleb!
Great fast and reliable service for all of my offices.
I’ve been working with Ali and will continue to do so in the future. We had a couple of fire extinguishers that needed to be recharged. He took the time to answer my questions, explain their process, and talk about why it’s important that they are inspected annually. He demonstrated his expertise and knowledge well. I dropped off multiple extinguishers, and they were ready to go the very next day. Would definitely recommend. Thanks Ali!
Ali is the best! 🙌 Appreciate you taking the time to give him a shoutout, thanks for the stars Curtis!
Very response, proficient, and professional. Definitely my go to vendor amd will continue to use. Thank you Carl for providing my management company with your excellent customer service.
Thank you for the love Henry! Carl is amazing and you are in such good hands with him, we appreciate you!
Ali at Boss Fire did a fantastic job at communicating and he showed up within a few days of my request. We have been using them for years and they have never disappointed!
Thanks for the stars Sarah! Ali is awesome we're so glad he's taken great care of you and your business, we appreciate you!
During our last inspection in October, 2025, a leak was detected in our backflow system. It took me months to find a company that had the expertise to fix the problem. A few companies wanted to charge hundreds of dollars just to take a look at it and assess the situation! Noa had me send photos of the leak, reviewed the issue over the phone with me and even reached out to the inspector to discuss. Then he came out to look at the system without charging us for the visit. Once he figured out the problem, he ordered the parts and had it fixed within a couple weeks. It was a big job but we felt confident in the end result and the amount charged. And Noa and his team were very professional, courteous, and friendly. Thank you!
Wow, thank you for the love Jodi! Noa does go above and beyond for our customers and takes such great personal care in everything he does, so glad that was your experience as well! We appreciate ya!
We had an amazing experience with Boss Fire! Noa and Lio were incredibly kind, helpful, and professional throughout the entire process. Their expertise and customer service made all the difference, and we truly appreciate the time and effort they put in. We will absolutely be returning to them again in the future. Highly recommend!
Thanks for the love Kayla! Noa and Lio are exceptional and we’re so lucky to have them on our team! We appreciate you, your business, and especially your kind words!
This is my second year choosing Boss Fire for our facility fire inspection and fire extinguisher serving. Leo was fantastic. I had a frantic morning and had forgotten to grab all of the extinguishers, and he reminded me about them. It felt like he knew the building better than me at his second time here. Thank you for your patience, great price, and knowledge. We will see you next year!
They conducted our annual Fire Alarm & Sprinkler inspection for our commercial building. Carl always has great service and is highly professional. I like working with pros!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
