PET SITTERS · PHOENIX, AZ
Boulder Falls Pet Resort & Day Spa logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%86+30.1Reliability 15%64+9.6Craft & service 20%32+6.4Value 10%10+1Momentum 8%74+5.9Track record 7%75+5.3Accountability 5%14+0.7Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE

Boulder Falls Pet Resort & Day Spa

Better than 67% of pet sitters · #6 of 18

4.9★134 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yrs (avg 6.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
0%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Boulder Falls Pet Resort & Day Spa for dog grooming

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog grooming”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Dog grooming”

CarrieAnnLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Once I discovered this place, it’s been the ONLY place I have taken my dogs for the past 20 years. Melissa and her team are AMAZING. They know all the dogs and their personalities. They all go above and beyond. Every time I drop off my dog(s), I can go out of town without worry. We currently only have 1 dog and I…

Dog groomingDog boardingDog daycare
Kascey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We hate being away from our old, blind, diabetic little man, but we are so glad to have found Boulder Falls! The staff rolls with his changing meds like it’s not a burden (I know he’s a lot!), and I love the triumphant greeting we receive when we (eventually) walk through the door! The staff is very kind, and we are…

Reasonable priceDog groomingDog boarding
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

My dog loves Boulder Falls! ❤️

Great priceOther pet boardingDog grooming
WiolettaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We found this place on google after we moved here. Been here few time ma already and my cocker spaniel loves to be groomed there and he is not easy. He is excited about going. Kristine is amazing. She knows what she is doing. You have to book ahead but that’s not a problem. All the staff is very friendly. I’m glad we found a place like that.

Reasonable priceDog grooming
Debbie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My boy Oliver loves going here, the staff is great and so friendly and I know he is taken good care of. The grooming is exceptional, and I will never have him groomed anywhere else but here.

Dog groomingDog daycare
CaliLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We love Boulder Falls! Our rescue dog, Yuffie, has been shy and skittish ever since we adopted her almost 10 years ago. She hated going to the groomers and her previous boarding kennel. Imagine our surprise when the last time we dropped her off for boarding, she willingly went with one of the staff members to go…

Reasonable priceDog groomingDog boarding
KayleeLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Great priceDog groomingDog boarding

vs category

Blue = Boulder, grey = pet sitters average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (7 reviews)2024-Q2: 5.00★ (8 reviews)2024-Q3: 5.00★ (4 reviews)2024-Q4: 4.57★ (7 reviews)2025-Q1: 5.00★ (6 reviews)2025-Q2: 5.00★ (2 reviews)2025-Q3: 5.00★ (1 reviews)2025-Q4: 5.00★ (9 reviews)2026-Q1: 5.00★ (6 reviews)2026-Q2: 5.00★ (4 reviews)2026-Q3: 5.00★ (1 reviews)2026-Q4: 5.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 31%Reasonable 69%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%86+30.1Reliability 15%64+9.6Craft & service 20%32+6.4Value 10%10+1Momentum 8%74+5.9Track record 7%75+5.3Accountability 5%14+0.7Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
86
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
64
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
32
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
10
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
74
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
75
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
14

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+4 / −1
Professionalism
+5 / −0
Responsiveness
+4 / −1
Punctuality
+0 / −0
Value
+3 / −1

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