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Boulevard Veterinary Hospital

Veterinarian · Norfolk, VA · reviewed since 2012

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%50+12.1Value 14%39+5.5Replies to reviews 7%8+0.6Craft & service penalty85−1.5Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#70 of 74 pet boarding facilitiesPosition by Experts Score among all companies we track in this category. · better than 5%
4.7 ★★★★★ 226 Google reviews · 15 photos
83%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
11.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
6%reviews answered by the owner
Aug 2026latest review

Boulevard Veterinary Hospital at a glance

Google reviewers rate Boulevard Veterinary Hospital 4.7 out of 5 stars based on 226 reviews. Clients frequently describe the staff as professional and compassionate, noting that the clinic handles emergencies, dental procedures, and routine care with clear communication and reasonable pricing. While most visitors report positive experiences with punctuality and animal comfort, low-star reviews criticize specific instances of diagnostic errors, billing disputes, and disagreements regarding euthanasia decisions.

  • Google rating: 4.7 out of 5 from 226 reviews (83% five-star).
  • Reviews on this page: 226 Google reviews (152 with written comments, 7 with photos).
  • Owner responses: the business replied to 6% of reviews.
  • Most recent review: August 1, 2026.
  • Service: Pet Boarding Facility serving Norfolk, Virginia.

Data from Google, last updated October 29, 2026.

Score profile vs other pet boarding facilities

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

Satisfaction66Reliability50Craft & service85Value39Momentum100Replies to reviews8Satisfaction: 66 (median 86)Reliability: 50 (median 79)Craft & service: 85 (median 96)Value: 39 (median 98)Momentum: 100 (median 100)Replies to reviews: 8 (median 45)
This companyPet Boarding Facilities median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Boulevard Veterinary Hospital: 66/100 on this factor. Category median: 86.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Boulevard Veterinary Hospital: 50/100 on this factor. Category median: 79.C
50
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Boulevard Veterinary Hospital: 85/100 on this factor. Category median: 96.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Boulevard Veterinary Hospital: 39/100 on this factor. Category median: 98.D
39
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Boulevard Veterinary Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Boulevard Veterinary Hospital: 8/100 on this factor. Category median: 45.F
8

Bar = this company · dark tick = category median.

Star ratings

226 Google reviews we collected

  • 5 stars18783%
  • 4 stars2511%
  • 3 stars21%
  • 2 stars63%
  • 1 star63%

Praise vs complaints

Phrases our text analysis found in 152 written reviews

  • Praise15692%
  • Complaints138%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price110%
  • Reasonable770%
  • Overpriced110%
  • Not sure110%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude7947%
  • Price & value2615%
  • Quality & results1710%
  • Speed & response1710%
  • Would recommend138%
  • Communication95%
  • Honesty & trust85%

What customers talk about

We read 152 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The staff are always extremely friendly and knowledgeable.”
  • “This vet got it to clear up and managed for a reasonable price.”
    “It has become pricey to own a pet in the world of veterinarians now, and you won't find an exception here, but it was the decision we made when we dec…”
  • “The vet is always very professional, thorough, and remembers our pets even when we haven’t been for a while.”
    “Worst experience ever and I lost my best friend after having took her here for no reason and no real answers.”
  • “Always fast and have been a great help for my pup when he has issues”
  • “very trustful and great prices vet ,definitely recommend 🙏”
  • “She takes the time to answer all questions and explains her answers in a way you can understand clearly.”
  • “They earn their trust and that's pretty hard to achieve.”
    “I trust the head veterinarian but I do not trust her employees anymore.”

People customers mention

  • Gowda 13 reviews
  • Pozniak 6 reviews
  • Gouda 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

LindaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

I sometimes don't get much more than basic info back and im one if those people I need things explained to me in layman's terms. She is a great vet with the animals. Knowledgeable doctor

OverpricedService not listed
kathleenLocal Guide · 114 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very professional caring compassionate people. I have recommended this veterinarian and to several of my friends.

Reasonable price
GhØZt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have two tabby cats. One orange and one gray/brown. The staff are always extremely friendly and knowledgeable. And the veterinarian was gracious and extremely helpful when I brought my orange tabby in for an emergency visit because I thought he might have broken his leg (turned out to just be a sprain). I cannot…

Reasonable priceService not listed
marc-andre3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have gone twice with my new puppy and i have very good experience, and my puppy doesn’t get upset

Customer photo from marc-andre's review
Reasonable priceService not listed
JessiLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I just want to thank the whole staff for the kindness and care they showed me and my baby prince. This was hard but they showed so much compassion through a tough decision I had to make. Thank you for taking care of my baby.

Customer photo from Jessi's review
Reasonable priceService not listed
Mrs.Local Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We just moved to Virginia and I took my dog here for the first time for some unfortunate medical issues. The clinic was very clean, and the staff was well organized and handled my appointment check-in smoothly. The doctor is very kind and patient as well. She takes the time to answer all questions and explains her…

Customer photo from Mrs.'s review

Photos

Customer reviews

4.7 ★★★★★ 226 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Linda E CossLocal Guide · 22 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I sometimes don't get much more than basic info back and im one if those people I need things explained to me in layman's terms. She is a great vet with the animals. Knowledgeable doctor

  • Price assessment: Overpriced
  • Services: Service not listed
kathleen blanchardLocal Guide · 114 reviewsTotal number of Google reviews kathleen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional caring compassionate people. I have recommended this veterinarian and to several of my friends.

  • Price assessment: Reasonable price
GhØZt RïkŒN1 reviewTotal number of Google reviews GhØZt has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have two tabby cats. One orange and one gray/brown. The staff are always extremely friendly and knowledgeable. And the veterinarian was gracious and extremely helpful when I brought my orange tabby in for an emergency visit because I thought he might have broken his leg (turned out to just be a sprain). I cannot say enough about how grateful I am for this animal hospital.

  • Price assessment: Reasonable price
  • Services: Service not listed
marc-andre Dastous3 reviewsTotal number of Google reviews marc-andre has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have gone twice with my new puppy and i have very good experience, and my puppy doesn’t get upset

  • Price assessment: Reasonable price
  • Services: Service not listed
Theresa ApkerLocal Guide · 14 reviewsTotal number of Google reviews Theresa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great vet! Always take care of our babies well!

  • Price assessment: Great price
  • Services: Service not listed
Response from the owner · 4 months ago

Thank you for leaving us a review! We appreciate your trust to provide your pet's with quality care. - Boulevard Veterinary Hospital Staff

Jessi MaeLocal Guide · 29 reviewsTotal number of Google reviews Jessi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I just want to thank the whole staff for the kindness and care they showed me and my baby prince. This was hard but they showed so much compassion through a tough decision I had to make. Thank you for taking care of my baby.

  • Price assessment: Reasonable price
  • Services: Service not listed
Mrs. Norman JLocal Guide · 45 reviewsTotal number of Google reviews Mrs. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We just moved to Virginia and I took my dog here for the first time for some unfortunate medical issues. The clinic was very clean, and the staff was well organized and handled my appointment check-in smoothly. The doctor is very kind and patient as well. She takes the time to answer all questions and explains her answers in a way you can understand clearly. I will be utilizing this clinic as my dog's primary care moving forward.

Response from the owner · 8 months ago

Mrs. Grimaldo, Thank you for your kind words and review! We appreciate your time and trust with your pet's care. We look forward to providing your future services. - Boulevard Veterinary Hospital Staff

Mary Bitz-ClarkLocal Guide · 24 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr. Gowda is always very helpful and knowledgeable or else she would direct you to a dr that would be needed for your pet. The staff is extremely knowledgeable and also very helpful. I would highly recommend this veterinary hospital.

  • Price assessment: Reasonable price
mark silverstorfLocal Guide · 72 reviewsTotal number of Google reviews mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great staff. Location is close to home. They fixed Fatso (Junior) for me over a 3 or 4 hour period. He had a broken tooth and was drooling badly and couldn't close his mouth. Doc put him under with a light anesthesia and found and extracted broken tooth. About 500 bucks but worth it. He still needs dental work in the future so I might looking for pet health insurance. Thanks for fixing Fatso , Doc and staff.

  • Price assessment: Not sure
  • Services: Service not listed
Response from the owner · a year ago

Mr. Silverstorf, Thank you for taking the time to leave us a review! We appreciate you choosing us to provide Junior with quality care. We are glad to hear he is still doing well. If needed the front desk has different pet health insurance options available for your review. - Boulevard Veterinary Hospital Staff

Jason ThurstonLocal Guide · 360 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve been coming here for years. Dr. Gowda and her staff are amazing. They take care of my pets like they are their own. I can’t compliment them enough.

  • Price assessment: Reasonable price
Response from the owner · a year ago

Mr. Thurston, Thank you for your review and kind words! We value your continued trust for all of your pets care. - Boulevard Veterinary Hospital Staff

Boulevard Veterinary Hospital on Google Maps →

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