Pet boarding service · Norfolk, VA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 74 pet boarding facilitiesiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★110 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Claudia's Dogs - Doggy Daycare & Boarding at a glance
Customers consistently praise the home-like environment, structured routines, and attentive care provided for their dogs during daycare and boarding stays. Reviewers highlight the owner's responsiveness, frequent communication via photos and updates, and flexible scheduling as key factors in their satisfaction. The service is noted for accommodating senior dogs and pets with specific needs, with no recurring criticisms found in the provided five-star excerpts.
Google rating: 5.0 out of 5 from 110 reviews (100% five-star).
Reviews on this page: 110 Google reviews (108 with written comments, 11 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 22, 2026.
Service: Pet Boarding Facility serving Norfolk, Virginia.
Data from Google, last updated October 29, 2026.
Score profile vs other pet boarding facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyPet Boarding Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Claudia's Dogs - Doggy Daycare & Boarding: 99/100 on this factor. Category median: 86.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Claudia's Dogs - Doggy Daycare & Boarding: 96/100 on this factor. Category median: 79.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Claudia's Dogs - Doggy Daycare & Boarding: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Claudia's Dogs - Doggy Daycare & Boarding: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Claudia's Dogs - Doggy Daycare & Boarding: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 45.–
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Bar = this company · dark tick = category median.
Star ratings
110 Google reviews we collected
5.0of 5
5 stars110100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 108 written reviews
99%praise
Praise14699%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price764%
Reasonable436%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend4229%
Staff & attitude3423%
Communication1812%
Honesty & trust1712%
Price & value1510%
Speed & response139%
Quality & results85%
What customers talk about
We read 108 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Would 100% recommend her daycare and boarding to anyone.”
“One of them even got a bit sick while staying with her (anxious caused upset tummy) and she was so so helpful.”
“She makes the process smooth and efficient, with good processes and communication.”
“🐾❤️ It’s clear that Claudia and her family genuinely care about the dogs they welcome into their home.”
“Her prices are also very reasonable, especially considering the exceptional level of care, attention, and love she provides.”
“Always appreciative of Claudia’s quick response time as well if I ever want a little update in how things are going!”
“Excellent work, I love how my dogs look happy with her .”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Claudia's Dogs - Doggy Daycare & Boarding for 1 kind of job. Pick one to see what they paid and said.
KKathy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I've boarded my dogs (a puppy and a senior dog) with Claudia several times over the past year, and I've been very happy with the care and attention that they receive. They recognize her house now and they're excited to see her. She makes the process smooth and efficient, with good processes and communication.
LLindsey3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Claudia has watched my pup, Brewski, a handful of times now and I have never had any issues! My dog always comes back in one piece! Always appreciative of Claudia’s quick response time as well if I ever want a little update in how things are going! Highly recommend!
Reasonable priceDog boarding
JJunior1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very knowledgeable with dogs. Provided updates on behavior and overall well being. Structured routine for feeding, fun, & potty breaks.
Reasonable priceDog boarding
PPaige1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I love Claudia!! She does so well with my boys. I have a lab & a pyrnees and they are always very well taken care of. She sends pictures/videos/updates! One of them even got a bit sick while staying with her (anxious caused upset tummy) and she was so so helpful. 10/10 recommend to anyone!!
Great priceDog boarding
JJennifer5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Claudia has cared for my 5 yo Shih Tzu several times while I traveled for work and holidays. Last year she took care of him for more than a week during Thanksgiving.
Each time she sends photos of him playing and snuggling with her children whom he adores. I feel so much more at ease knowing he’s in a warm loving home rather than a cold boarding facility.
Great priceDog boarding
EethEYPLocal Guide · 73 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Sammy loved Claudia's, she always
got insanely excited to go and always came home happy. 100% recommend for boarding.
I've boarded my dogs (a puppy and a senior dog) with Claudia several times over the past year, and I've been very happy with the care and attention that they receive. They recognize her house now and they're excited to see her. She makes the process smooth and efficient, with good processes and communication.
Response from the owner · 5 days ago
Thank you for taking the time to write a review about your experience with us. We enjoy having them here with us. Both pups are sweethearts 🐶💕
L
Lindsey Brophy3 reviewsiTotal number of Google reviews Lindsey has written across all businesses on Google Maps, not just this one.
Claudia has watched my pup, Brewski, a handful of times now and I have never had any issues! My dog always comes back in one piece! Always appreciative of Claudia’s quick response time as well if I ever want a little update in how things are going! Highly recommend!
Price assessment: Reasonable price
Services: Dog boarding
Response from the owner · 5 days ago
Thank you for taking the time to write a review about your experience. We love having Brewski here. He’s so silly & the kids love playing & spending time with him 🐶💕
J
Junior Stark1 reviewiTotal number of Google reviews Junior has written across all businesses on Google Maps, not just this one.
I love Claudia!! She does so well with my boys. I have a lab & a pyrnees and they are always very well taken care of. She sends pictures/videos/updates! One of them even got a bit sick while staying with her (anxious caused upset tummy) and she was so so helpful. 10/10 recommend to anyone!!
Price assessment: Great price
Services: Dog boarding
Response from the owner · 5 days ago
Thank you very much for taking the time to write a review about your experience. Glad he does better with his belly when coming here. Can’t wait to have the boys back in the future 🐶💕
J
Jennifer Coker5 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Claudia has cared for my 5 yo Shih Tzu several times while I traveled for work and holidays. Last year she took care of him for more than a week during Thanksgiving.
Each time she sends photos of him playing and snuggling with her children whom he adores. I feel so much more at ease knowing he’s in a warm loving home rather than a cold boarding facility.
Price assessment: Great price
Services: Dog boarding
Response from the owner · a week ago
Thank you very much for taking the time to write a review about your experience. We love sweet Loki 🥰🐶
E
ethEYPLocal Guide · 73 reviewsiTotal number of Google reviews ethEYP has written across all businesses on Google Maps, not just this one.
Sammy loved going to Claudia's. She was always well taken care of and returned to us very happy. Would 100% recommend her daycare and boarding to anyone.
Response from the owner · a week ago
We will miss Sammy hope to see her again when yall move back 😊
D
Dan Haley8 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Koda absolutely loves spending time at Claudia’s daycare! Claudia and her family treat him like one of their own, and it gives me so much peace of mind knowing he is in such loving hands. He gets plenty of snuggles, playtime, attention, and all the love he could possibly ask for! 🐾❤️ It’s clear that Claudia and her family genuinely care about the dogs they welcome into their home. Her prices are also very reasonable, especially considering the exceptional level of care, attention, and love she provides. I’m so grateful Koda has a safe, loving, and fun place to stay. I highly recommend Claudia to anyone looking for affordable, quality care where their fur baby will be treated like family!
Price assessment: Great price
Services: Dog boarding, Dog daycare
Response from the owner · a week ago
Thank you very much for taking the time to write a review about your experience. We all love Koda🐶🥰
J
Joanie Ford4 reviewsiTotal number of Google reviews Joanie has written across all businesses on Google Maps, not just this one.
My little ol' man received better care than I could possibly have hoped for. Claudia was very responsive and transparent when I inquired during his stay. There is a very gentle family-home atmosphere in which older dogs can thrive while away from their owned humans, which is sorely missing in clinical boarding facilities.
I cannot give enough stars. Great family, great facility, great care.
Price assessment: Great price
Services: Dog boarding
Response from the owner · 3 months ago
Thank you very much for sharing your experience. We can’t wait to see Rex in the future 🐶💕
