EPIK TONE1 reviewTotal number of Google reviews EPIK has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHidden gem in town, definitely recommend.
Boxdrop Billings
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%96+61Reliability 28%95+26.8Replies to reviews 8%95+7.8Experts Score= 96Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 51 mattress cleaningPosition by Experts Score among all companies we track in this category. · better than 62%
4.9 ★★★★★ 191 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
Sep 2026latest review
Boxdrop Billings at a glance
Google reviewers rate Boxdrop Billings 4.9 out of 5 based on 191 reviews, with the owner responding to 97 percent of them. Customers frequently praise the store for its competitive pricing, wide selection of mattresses and furniture, and helpful staff who provide detailed product advice without pressure. Appointments are described as easy to schedule, with quick responses and prompt delivery. One minor criticism involves difficult delivery logistics for multi-story homes with tight elevators, though staff assisted with loading.
- Google rating: 4.9 out of 5 from 191 reviews (97% five-star).
- Reviews on this page: 191 Google reviews (176 with written comments, 17 with photos).
- Owner responses: the business replied to 97% of reviews.
- Most recent review: September 29, 2026.
- Service: Mattress Cleaning Service serving Billings, Montana.
Data from Google, last updated November 4, 2026.
Score profile vs other mattress cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Boxdrop Billings: 96/100 on this factor. Category median: 96.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Boxdrop Billings: 95/100 on this factor. Category median: 96.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Boxdrop Billings: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Boxdrop Billings: 95/100 on this factor. Category median: 95.A
95
Bar = this company · dark tick = category median.
Star ratings
191 Google reviews we collected
- 5 stars18697%
- 4 stars21%
- 3 stars00%
- 2 stars00%
- 1 star32%
Praise vs complaints
Phrases our text analysis found in 176 written reviews
- Praise30299%
- Complaints31%
Topic share
How often each topic comes up in the written reviews
- Price & value9631%
- Staff & attitude7224%
- Would recommend5217%
- Quality & results3511%
- Speed & response2910%
- Communication176%
- Honesty & trust41%
What customers talk about
We read 176 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She’s very nice, very affordable and good quality definitely recommend her in Billings!”
“Beds are very nice we got 2, but the stud playing the tunes was my favorite part.”
“…f things there and our sectional is amazing and we love it – I would definitely recommend this company to anybody looking to purchase a living room fu…”
“Had a great experience purchasing a couch from Carly!”
“We messed up on the size of our mattress and she was very kind and accommodating on switching it out!”
“She responded quickly, answered all our questions, and even helped load the couch into our vehicle.”
“She listened to what we were looking for, gave us some great advice and recommend an even better mattress.”
“The staff was knowledgeable, patient, and genuinely focused on helping me find the right mattress—not just making a sale.”
People customers mention
- Carly 36 reviews
- Queen 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Nick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Beds are very nice we got 2, but the stud playing the tunes was my favorite part. 10/10
Connor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Carly was amazing and they have a great selection with great prices! She was really helpful and gave great advice on which bed would be best suited for me. Couldn’t ask for a nicer person to help me make a decision on a mattress! It’s a great local shop and even better person!
Kelsey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Customer service was great and super easy to make an appointment to check everything out. Lots of options to choose from! We love our new couch and had a great experience!
Kamela3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
So simple and affordable! I love the selection and variety of things there and our sectional is amazing and we love it – I would definitely recommend this company to anybody looking to purchase a living room furniture mattresses and I believe even tables and chairs – we will definitely be going back
Drew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Carly was amazing, the hardest part was picking out a couch!!! So many amazing options. 10/10 will use her everytime!!!!
MistyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I have been to Boxdrop twice now and each time has been great! Carley is extremely knowledgeable about everything in her warehouse. She has great prices and great customer service. Will definitely be going back to her!
Photos
Customer reviews
4.9 ★★★★★ 191 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Nick Smith2 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeds are very nice we got 2, but the stud playing the tunes was my favorite part. 10/10
Rick Baker7 reviewsTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat local hassle free resource for soft and quality furniture! Love my couch
Response from the owner · 2 years ago
Yeah, I’m so glad you love your sectional. It looks amazing in your space .
Connor Crane1 reviewTotal number of Google reviews Connor has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCarly was amazing and they have a great selection with great prices! She was really helpful and gave great advice on which bed would be best suited for me. Couldn’t ask for a nicer person to help me make a decision on a mattress! It’s a great local shop and even better person!
Response from the owner · 2 months ago
I am so happy to help. Thank you so much for supporting your local discounted warehouse. I hope you enjoy your bed and reach out if you need anything else.
Kelsey Stark2 reviewsTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCustomer service was great and super easy to make an appointment to check everything out. Lots of options to choose from! We love our new couch and had a great experience!
Response from the owner · 8 months ago
Your sofa looks great. Thank you for supporting local
Spencer Keto1 reviewTotal number of Google reviews Spencer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience every time.
Response from the owner · 11 months ago
Thank you for your business . Enjoy your sofa chaise and let me know if you are interested in anything else like a mattress or another sofa . Appreciate your return business
Kamela Raines3 reviewsTotal number of Google reviews Kamela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo simple and affordable! I love the selection and variety of things there and our sectional is amazing and we love it – I would definitely recommend this company to anybody looking to purchase a living room furniture mattresses and I believe even tables and chairs – we will definitely be going back
Response from the owner · 11 months ago
Thank you so much for your kind words. I really enjoyed helping you. Let me know if there’s anything else you need. Thank you for supporting local. Enjoy your new sofa
Drew Palmer1 reviewTotal number of Google reviews Drew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCarly was amazing, the hardest part was picking out a couch!!! So many amazing options. 10/10 will use her everytime!!!!
Response from the owner · 11 months ago
Yay so happy you love your new sofa . Enjoy
Misty KuhnLocal Guide · 18 reviewsTotal number of Google reviews Misty has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have been to Boxdrop twice now and each time has been great! Carley is extremely knowledgeable about everything in her warehouse. She has great prices and great customer service. Will definitely be going back to her!
Response from the owner · a year ago
I am so happy to have helped you. Glad that your sofa fit down the stairs and that you love it. Let me know when you want to purchase a new full-size monitors. Appreciate your business.
Leona Nava3 reviewsTotal number of Google reviews Leona has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a great experience purchasing a couch from Carly! She responded quickly, answered all our questions, and even helped load the couch into our vehicle. She made everything so easy! I’d absolutely buy from her again, and will recommend her to anyone who’s in the market for a new couch or bed!
Response from the owner · a year ago
Thank you for visiting my warehouse and Supporting my local business. I hope you love your brand new super soft sectional. Please let me know how I can help in the future.
Business details
- Address: 706 S Billings Blvd, Billings, MT 59101
- Phone: (406) 850-1382
- Website: billingsmattresses.com
- Service area: Billings, MT