iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%77+5.4Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#78 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 48%
4.8★★★★★762 Google reviews · 16 photos
92%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop for fast turnaround times, honest pricing, and clear communication regarding necessary repairs. Positive reviews highlight efficient service for tire changes, punctures, and mechanical issues, often noting that staff go above and beyond to accommodate urgent needs. However, recent low-star reviews criticize the business for misleading warranty practices, overpriced inspections, and a decline in service quality following a change in ownership.
Google rating: 4.8 out of 5 from 762 reviews (92% five-star).
Reviews on this page: 762 Google reviews (519 with written comments, 2 with photos).
Owner responses: the business replied to 60% of reviews.
Most recent review: October 23, 2026.
Service: Auto Repair Shop serving Worthington, Ohio.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Boyd's Tire & ServiceAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Boyd's Tire & Service: 83/100 on this factor. Category median: 87.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Boyd's Tire & Service: 76/100 on this factor. Category median: 83.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Boyd's Tire & Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Boyd's Tire & Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Boyd's Tire & Service: 77/100 on this factor. Category median: 59.B
77
Bar = this company · dark tick = category median.
Star ratings
762 Google reviews we collected
4.8of 5
5 stars70092%
4 stars304%
3 stars101%
2 stars61%
1 star162%
Praise vs complaints
Phrases our text analysis found in 519 written reviews
96%praise
Praise86796%
Complaints364%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price4444%
Reasonable5353%
Overpriced33%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20122%
Speed & response17720%
Quality & results15617%
Price & value12414%
Honesty & trust11613%
Would recommend9110%
Communication384%
What customers talk about
We read 519 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service, they are professional knowledgeable and quite friendly.”
“Super rude would not work on my car because of all my travel junk on my passenger seat”
“…me- 35mins there and then back so that I could have my car back that same day since I needed to go to work in the morning.…”
“Came in without an appt for a slow leak in one tire.”
“Great experience with Boyd’s, they remind me of the great tire shops of old.”
“This is literally the first review I have ever written online, and felt this terrible customer experience was worth my while.”
“They got me in fast and fixed my A/C for a reasonable price.”
“180 dollars for inspection and wanted 970 to change the thermostat and housing… way to over priced changed it myself for 100 bucks”
“They genuinely care about their customers, go above and beyond to ensure quality work, and make the entire experience outstanding.”
“They sold me a misleading warranty and now wont really honor it.”
“If you’re looking for a team you can trust to deliver excellent results, look no further.”
“…take advantage of women I am tired of this and this needs to stop I will not be back here and I would like my full refund if you see this you should…”
“They are so good incredibly honest incredibly easy to work with I couldn’t recommend them any higher.”
“Even after I checked out he gave me the bill He didn't explain the situation to me.”
People customers mention
Larry19 reviews
Goodyear15 reviews
Columbus10 reviews
Bethel9 reviews
Godown8 reviews
Boyds8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Boyd's Tire & Service for 8 kinds of job. Pick one to see what they paid and said.
Scott7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Working with entire Godown staff is pleasant. I didn't start the day thinking I would be purchasing 4 tires, but when the nail was to close to the sidewall the initial questions was 1 or 2 tires. Because the current tires were over half used the real choice was either 2 or 4 tires.
The entire staff worked really…
Reasonable priceTires
Chris4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Boyd"s went out of there way to special order my tire and fix my car before I have to have surgery. Very professional and very fast.
Great price
StacyLocal Guide · 136 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Exceptional service from an incredible team! They genuinely care about their customers, go above and beyond to ensure quality work, and make the entire experience outstanding. If you’re looking for a team you can trust to deliver excellent results, look no further. I highly recommend them without hesitation!
Reasonable priceTires
Lisa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★
Came in without an appt for a slow leak in one tire. They took me right in and within :45 my tire was patched and off I went. I so appreciated the expedited service.
Emily1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I had a flat tire and a broken wheel. When they didn’t have a replacement wheel for my jeep, one of the workers drove to the location that had it to get the part for me- 35mins there and then back so that I could have my car back that same day since I needed to go to work in the morning. So personable and kind !!!
David2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We were unable to get a replacement tire at other locations. I went to Boyd’s in the morning and they got the replacement tire delivered and installed the same day. Great job!
Working with entire Godown staff is pleasant. I didn't start the day thinking I would be purchasing 4 tires, but when the nail was to close to the sidewall the initial questions was 1 or 2 tires. Because the current tires were over half used the real choice was either 2 or 4 tires.
The entire staff worked really hard to get me in and out of store w/n 2 hours.
Big THANKS TO Ed and Scott.
Price assessment: Reasonable price
Services: Tires
Response from the owner · 2 days ago
Hi Scott, thank you for your wonderful 5-star review! We're so glad Ed and Scott provided excellent tire sales and service, getting you back on the road efficiently. We'll be sure to share your appreciation with them.
Chris Peerenboom4 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Boyd"s went out of there way to special order my tire and fix my car before I have to have surgery. Very professional and very fast.
Price assessment: Great price
Response from the owner · 3 days ago
Chris, thank you for your wonderful 5-star review! We're so glad we could special order your tire and provide fast, professional auto repair before your surgery. We appreciate your trust in Boyd's Tire & Service.
Stacy SmithLocal Guide · 136 reviewsiTotal number of Google reviews Stacy has written across all businesses on Google Maps, not just this one.
Exceptional service from an incredible team! They genuinely care about their customers, go above and beyond to ensure quality work, and make the entire experience outstanding. If you’re looking for a team you can trust to deliver excellent results, look no further. I highly recommend them without hesitation!
Price assessment: Reasonable price
Services: Tires
Response from the owner · a week ago
Hi Stacy, thank you for your wonderful 5-star review! We're thrilled you had an outstanding experience with our team and quality auto repair work. Your kind words mean a lot and will be shared. We appreciate your trust!
Sandra Martin-Mollica2 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Great service and people. Very efficient and professional
Price assessment: Reasonable price
Services: General repairs
Response from the owner · Edited a week ago
Hi Sandra, thank you for your wonderful 5-star review! We're thrilled to hear you experienced great service and found our team efficient and professional. We'll be sure to share your kind words with everyone. We appreciate you choosing Boyd's Tire & Service!
Robert Darragh11 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
We are excited to hear this, Robert! Knowing that our team at Boyd's Tire & Service went above and beyond for you truly means a lot. Thank you for sharing your experience with us!
Juan Lopez-Shane3 reviewsiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
We are glad to hear this, Juan! A great experience with an easy process and fast turnaround is exactly what we aim for at Boyd's Tire & Service. Thank you for sharing!
Lisa2 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Came in without an appt for a slow leak in one tire. They took me right in and within :45 my tire was patched and off I went. I so appreciated the expedited service.
Response from the owner · 2 weeks ago
Thanks, Lisa! We're so glad we could get you in quickly and back on the road at Boyd's Tire & Service. Walk-ins are always welcome — your time matters to us!
rick rogers6 reviewsiTotal number of Google reviews rick has written across all businesses on Google Maps, not just this one.
Friendly, professional, work performed accurately. Great group, honest!!
Response from the owner · 3 weeks ago
We are honored to hear this, Rick! Knowing the team at Boyd's Tire & Service delivered friendly, honest, and accurate work means a lot. Thank you for the kind words — we truly appreciate your trust!
Emily Rothhaar1 reviewiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
I had a flat tire and a broken wheel. When they didn’t have a replacement wheel for my jeep, one of the workers drove to the location that had it to get the part for me- 35mins there and then back so that I could have my car back that same day since I needed to go to work in the morning. So personable and kind !!!
Response from the owner · 3 weeks ago
We deeply cherish your kind words, Emily! That extra effort from our team at Boyd's Tire & Service truly reflects who we are. So glad we could get you back on the road in time!
Justin Strang1 reviewiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
We are absolutely thrilled to hear this, Justin! Thank you for the kind words and recommendation. We hope to keep delivering great experiences for you at Boyd's Tire & Service!
