Towing service · Baltimore, MD · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 89 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 91%
5.0★★★★★249 Google reviews · 24 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Boz Towing five stars based on 249 reviews, with the owner responding to every comment. Customers frequently cite fast arrival times, fair pricing, and clear communication, including photo updates during the towing process. Drivers are described as professional and helpful, often providing vehicle advice or referrals to mechanics. The only recurring criticism involves a lack of phone contact before pickup and incorrect vehicle handling in isolated incidents.
Google rating: 5.0 out of 5 from 249 reviews (99% five-star).
Reviews on this page: 249 Google reviews (224 with written comments, 9 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 27, 2026.
Service: Towing Service serving Baltimore, Maryland.
Data from Google, last updated October 29, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Boz TowingTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Boz Towing: 98/100 on this factor. Category median: 91.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Boz Towing: 97/100 on this factor. Category median: 88.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Boz Towing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Boz Towing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 64.–
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Bar = this company · dark tick = category median.
Star ratings
249 Google reviews we collected
5.0of 5
5 stars24799%
4 stars10%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 224 written reviews
99%praise
Praise52599%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price6169%
Reasonable2831%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response13526%
Staff & attitude12724%
Would recommend8216%
Quality & results6112%
Price & value6011%
Honesty & trust377%
Communication265%
What customers talk about
We read 224 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He answered all my questions and handled everything quickly and effectively.”
“The driver was punctual, professional, and patient.”
“Was very satisfied with the service provided , has very fast response and affordable prices , definitely recommended !”
“Thank you, Boz towing, for your exceptional service.”
“Thank you for making a bad situation not so terrible in the end.”
“10/10 service he got to us really fast in less than 30 minutes, towed the car about 7 miles for a reasonable price.”
“The owner arrived right on time, handled my vehicle with care, and went above and beyond by referring me to a reliable mechanic and offering me a ride home.”
“They handled the situation with care, communicated clearly, and made what could have been a stressful experience much easier.”
People customers mention
William8 reviews
Cyrus3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Boz Towing for 6 kinds of job. Pick one to see what they paid and said.
I needed one of our cars towed. We called around to a few of the shops in the area and not only did they want a huge fee, they also made us wait forever and never showed up. I called Boz and they promised to show up in 30 minutes; they were here in 10. Cyrus, out operator drove that flatbed so smooth I was instantly…
TTameka5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Boz Towing provided some of the best customer service I’ve ever experienced with a towing company! From my very first call requesting an estimate to the pickup and drop-off of my vehicle, the entire experience was exceptional. The driver was punctual, professional, and patient.
What really impressed me was the…
Great priceCar towing
TTina4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Timely service, Driver also took time out to offer suggestions, advice, references to what could be the problem with my car , referral to a place or places that Can Service The car as well, friendly courteous, respectful, professional individual.
Reasonable priceCar towing
SSylviLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Thank you, Boz towing, for your exceptional service. The owner arrived right on time, handled my vehicle with care, and went above and beyond by referring me to a reliable mechanic and offering me a ride home. Your professionalism and kindness made a stressful situation much easier, and I truly appreciate everything you did.
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Reasonable priceSpecial vehicle towingCar towing
GGeorge3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Service was very professional. Will made everything as simple as 1 2 3! Highly recommend BOZ towing!!
Great priceCar towing
ААлексей2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Was very satisfied with the service provided , has very fast response and affordable prices , definitely recommended !
I needed one of our cars towed. We called around to a few of the shops in the area and not only did they want a huge fee, they also made us wait forever and never showed up. I called Boz and they promised to show up in 30 minutes; they were here in 10. Cyrus, out operator drove that flatbed so smooth I was instantly impressed. He answered all my questions and handled everything quickly and effectively. I will be using these guys again. Customer for life.
Response from the owner · a day ago
Thank you for that wonderful review. We’re glad we can help when your in need. Thanks again
T
Tameka and Jamal5 reviewsiTotal number of Google reviews Tameka has written across all businesses on Google Maps, not just this one.
Boz Towing provided some of the best customer service I’ve ever experienced with a towing company! From my very first call requesting an estimate to the pickup and drop-off of my vehicle, the entire experience was exceptional. The driver was punctual, professional, and patient.
What really impressed me was the communication! They even sent me photos of my vehicle when it was picked up AND after it was dropped off, giving me peace of mind throughout the entire process.
It’s refreshing to experience this level of professionalism and customer service. If I ever need towing services again, Boz Towing will definitely be my first call. Highly recommend!
*My vehicle was a 2025 Tesla Model 3*
Price assessment: Great price
Services: Car towing
Response from the owner · 2 days ago
Thank you Tameka for that wonderful review . We will always be here for you 24/7. Thanks again
T
Tina Chivers4 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Timely service, Driver also took time out to offer suggestions, advice, references to what could be the problem with my car , referral to a place or places that Can Service The car as well, friendly courteous, respectful, professional individual.
Price assessment: Reasonable price
Services: Car towing
Response from the owner · a week ago
Thank you Tina for your great review
S
Sylvi DBUNKLocal Guide · 10 reviewsiTotal number of Google reviews Sylvi has written across all businesses on Google Maps, not just this one.
Thank you, Boz towing, for your exceptional service. The owner arrived right on time, handled my vehicle with care, and went above and beyond by referring me to a reliable mechanic and offering me a ride home. Your professionalism and kindness made a stressful situation much easier, and I truly appreciate everything you did.
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Price assessment: Reasonable price
Services: Special vehicle towing, Car towing
Response from the owner · a year ago
Thank you it was a pleasure serving you
G
George Parker3 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
I had a great experience with boz towing service! The team was professional, courteous, and efficient from start to finish. They handled the situation with care, communicated clearly, and made what could have been a stressful experience much easier. I truly appreciate their excellent customer service and timely assistance. I would highly recommend their services to anyone in need of reliable and professional towing assistance!
Price assessment: Great price
Services: Car towing
Response from the owner · a week ago
Thank you for your review. Your business is greatly appreciated.
S
Sheeshh Invest (SHEESHH INVEST)6 reviewsiTotal number of Google reviews Sheeshh has written across all businesses on Google Maps, not just this one.
Me and my gf needed our car towed so we decided to give Boz a try. 10/10 service he got to us really fast in less than 30 minutes, towed the car about 7 miles for a reasonable price. We will be reaching out again whenever we need a tow. I’m big on good customer service and fairness and that’s exactly what we received. I would 100% recommend. I’m in the owings mills area but they tow all over! I would just call first. They answered right away!
