Window cleaning service · Owatonna, MN · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 127 window cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 77%
5.0★★★★★42 Google reviews · 12 photos
100%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Brad Donahue's Window Cleaning five stars based on forty-two reviews, with the owner responding to ninety-eight percent of comments. Customers frequently describe the service as punctual, thorough, and professional, noting that the crew leaves work areas neat and clean. Recurring themes include responsive communication, reasonable pricing, and quick response times for estimates. Reviewers also mention additional services such as gutter cleaning and minor window repairs, while no common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 42 reviews (100% five-star).
Reviews on this page: 42 Google reviews (26 with written comments).
Owner responses: the business replied to 98% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: reliability.
This companyWindow Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brad Donahue's Window Cleaning: 99/100 on this factor. Category median: 97.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brad Donahue's Window Cleaning: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brad Donahue's Window Cleaning: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brad Donahue's Window Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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Bar = this company · dark tick = category median.
Star ratings
42 Google reviews we collected
5.0of 5
5 stars42100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 26 written reviews
100%praise
Praise52100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results1223%
Staff & attitude1223%
Speed & response1223%
Would recommend1019%
Price & value48%
Communication24%
What customers talk about
We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He and his crew did an excellent job, and the price was very reasonable.”
“Brad was very responsive to our inquiries, polite, prompt and friendly.”
“Very responsive, great communication , fairly priced.”
“I would recommend them to fulfill your window cleaning needs at both residential and commercial locations.”
“Very professional, kind & good price for doing my business & home windows!”
“Communication was timely and they showed up to do our windows when they said they would.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Brad Donahue's Window Cleaning for 5 kinds of job. Pick one to see what they paid and said.
Heather1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Brad Donahue's Window Cleaning did a fabulous job on my windows. I was very impressed with his work! Definitely will be referring "Brad Donahue's Window Cleaning" to all of my family & friends! HIGHLY RECOMMEND!
Reasonable priceWindow washing
Sara7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We just had the 34 windows of our old Victorian home washed inside and out by Brad Donahue's Window Cleaning, and they look fabulous. Brad was very responsive to our inquiries, polite, prompt and friendly. He and his crew did an excellent job, and the price was very reasonable. We highly recommend their services.
Brice2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Never had a service from Brad- but he let us back out on to Lake Ave during a busy traffic time waiting for a ship/bridge lift when nobody else would. We noticed your truck/signage! Thanks Brad!
Karen6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Brad did my windows last year and I already have booked him again. Fantastic job at a price I could afford.
Carole2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
His service is very punctual and very thorough. Always leaves the area neat and clean.
chrisLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Excellent work!!! Very responsive, great communication , fairly priced.
Used there services 2 times and will continue to be a loyal customer
HIGHLY RECOMMEND
Brad Donahue's Window Cleaning did a fabulous job on my windows. I was very impressed with his work! Definitely will be referring "Brad Donahue's Window Cleaning" to all of my family & friends! HIGHLY RECOMMEND!
Price assessment: Reasonable price
Services: Window washing
Response from the owner · 5 months ago
Thank you Heather! We appreciate the business
Sara Payne7 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
We just had the 34 windows of our old Victorian home washed inside and out by Brad Donahue's Window Cleaning, and they look fabulous. Brad was very responsive to our inquiries, polite, prompt and friendly. He and his crew did an excellent job, and the price was very reasonable. We highly recommend their services.
Brice Schneider2 reviewsiTotal number of Google reviews Brice has written across all businesses on Google Maps, not just this one.
Never had a service from Brad- but he let us back out on to Lake Ave during a busy traffic time waiting for a ship/bridge lift when nobody else would. We noticed your truck/signage! Thanks Brad!
Response from the owner · 2 years ago
My pleasure Brice! I know how it can get down there on park Point, thank you for the review, I truly appreciate it
Connie Link6 reviewsiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
Excellent work!!! Very responsive, great communication , fairly priced.
Used there services 2 times and will continue to be a loyal customer
HIGHLY RECOMMEND
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
I asked on FB for recommendations on getting my windows cleaned. Brad was referred the most & I could tell why from just hours after I contacted him. He showed up the same day to give me an estimate. He was back a few days later & since then I've had him back 3 times. Always goes above & beyond. Very professional, kind & good price for doing my business & home windows! I've now been telling my friends & customers about him also & they have all shared they enjoy having him do their windows as well.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
