How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Momentum penalty89−1.1Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCOREBrakes Plus
Avondale, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 1,014 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for brakes
Clear ✕All 83 Google reviews tagged “Brakes” · showing 40
Bryan was great and helped me with a good price! Worth the wait time
⭐️⭐️⭐️⭐️⭐️ Every visit is always an amazing experience! I couldn’t recommend them enough! I know I can always trust this location to always take care of me & be honest with their work! Sean & Bryan really went above & beyond to make sure I got taken care of with some unexpected issues with my axles! I’ve been coming…
Great experience, definitely coming back if I ever have any other issues!!! Staff was extremely friendly and helpful!!
Quick check in and always updated
Shawn and the team is amazing and very helpful
Had to get my front brakes replaced and Alex was a great help. Great price, quick service and friendly staff.
Traveling through Arizona and found my brakes screeching. I made an appointment the night before and Alex helped get back on the road.
I took my jeep here to get my brakes and rotors replaced in the front. The price was reasonable and BJ did a great job striving to apply any coupons he possibly could to get us the best price. The only downside is long wait times. Had a 10am appointment. It’s currently 1:34pm and my car isn’t finished yet but they do have a lot of cars to get through.
Great group of techs that are knowledgeable and safety driven. I appreciate their help and great service. The Store Manager Sean was great to deal with. His care and concern for the community are amazing. I highly recommend this location to anyone.
I have been taking my 2 vehicles to this BRAKES PLUS ever since it opened. I have always been treated well and the work they do is absolutely top notch. I highly recommend them to my friends and neighbors.
Jim was great and works with you! What more can you ask for? Come stop by
I had such a great experience at Brakes Plus! From the moment I walked in, the team was welcoming, professional, and genuinely helpful. They took the time to explain everything clearly and never made me feel pressured. What really stood out is how they tried their best to save me money instead of upselling…
I’m went in thinking I would need my brake pads replaced, but they showed me the measurements and that they were still good. I appreciate their honesty and I’ll be back when I do need them replaced.
This place feels like home every time I come here! The store manager, Johnny, always has a welcoming smile and is extremely kind. Michael and BJ are very knowledgeable and were able to answer all the questions I have in a way I can understand. I highly recommend bringing your vehicle for regular maintenance and…
Excellent service and knowledgeable staff.
Very happy with the service and price..And thank you for the Lyft ride home
Very honest and helpful. Would highly recommend
As soon as I walked in, they said hello, to me the service. It was great. The quality of work is excellent
I had an amazing service from this location! James and everyone were very helpful, kind and patient. I had to take care of some work and was able to connect to their WiFi which was a plus. Everything was explained to me very well and also had some great conversations. I will make this my go to auto shop!! Great team…
Great experience. Staff is knowledgeable and honest.
Amazing work James is the best very knowledgeable & Great Customer Rapport
This location is amazing!!! The manager Johnny is always so helpful, kind and caring. His customer service is beyond outstanding. I will always recommend this location to all my friends and family. Thanks Johnny for all you do.
First , I'd like to thank brake plus for all the hard work that they have done to my vehicle. Johnny the manager is very honest and he will let you know what your car needs before working on it. I would recommend this brake plus to anyone.
I’ve been taking both my car and my mom’s car to Brakes Plus for the past five years, and I continue to come back because I truly trust the employees and the service they provide. The shop is managed by Johnny, who is consistently knowledgeable, professional, and kind. He leads a team that reflects those same…
Absolutely remarkable team! Saved me some money for the holidays and saved my car lol ❤️
I went in on Monday, for a brake check, and oil change. The technicians decided to use a different oil type without consulting me first. I will be using another location or company in the future.
I had several things that needed to be done and was very happy with the service.
Very happy with this company, they have helped me on numerous occasions with all my automotive repair needed, thank you guys.
I went in thinking I had one problem but was shown what was really wrong. A lot cheaper than I figured, the right problems being fixed, and the customer service was excellent. Very satisfied with the company!
Great service from James on 11/8/2025. Super easy to get a quote over the phone then schedule an appointment online for the next day. Paid nearly $260 less than what I was quoted at the dealership for an alignment, brake flush, and fuel induction service. I highly recommend. Thank you, James for your help!
Breaks and master cylinder were, a little mishap on bleeding the breaks and my hood lever. However, they were very professional and made it right. I will use this business again.
Started using this business when we moved here 4 years ago, always a pleasure, they take good care of our car
KC took care of us and got the work done quick highly recommend!
Outstanding service and staff. Could not be happier with their work.
Highly recommend and love these guys. Johnny has always gone above and beyond to help us out and today was no exception. Just great all around Work and customer service. Will continue to come back for all of our vehicles.
I went there without an appt and James was able to get us in and out on a Friday afternoon! Thanks James for the quick brake service!
Reposting due to recent positive experience with this location! As usual, my family ALL received outstanding service in 2023 from Johnny, Scott and company! This is our "go to" location and we tell everyone about the great customer service here! Don't want to delete my prev post as it still rings true today! ....…
I love this Brakes Plus. My family and I have been going here for years and they take care of us so well. They do an amazing job at a rate you really can’t beat. I have an older car and have been to many mechanics and they are by far the best. I will be driving down from Flagstaff to go to them. They are a honest,…
Brake plus on 760 N. Estrella pkwy is one of the most trustworthy reliable dependable shop you can ever find. Actually this brake plus is the best. And it’s because of the management. Johnny the manager and his team are very trustworthy, reliable and dependable. You as a customer can trust that you will not be…
Johnny and his crew are excellent! Never experienced anything but professionalism , great customer service and friendly interactions at this location! Highly recommend…
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 109 | — |
| Brakes | 83 | — |
| General repairs & maintenance | 60 | — |
| Wheel alignment | 56 | — |
| Air & cabin filter replacement | 31 | — |
| Tire rotations | 27 | — |
| Steering & suspension repair | 23 | — |
| Air conditioning | 22 | — |

