Auto repair shop · Avondale, AZ · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Momentum penalty89−1.1Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#62 of 80 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 23%
4.8★★★★★1,014 Google reviews · 24 photos
91%five-star reviews
4.70★last 12 monthsiAverage stars on reviews from the last 12 months only.
6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the staff for their friendliness, honesty, and willingness to explain necessary repairs without pressure. Many note that the shop offers reasonable pricing, discounts, and quick service for routine maintenance like oil changes and tire inspections. However, some reviewers report long wait times, missed appointments, or billing discrepancies that differ from initial estimates. A few complaints also mention a lack of communication regarding repair status or unprofessional interactions during the service process.
Google rating: 4.8 out of 5 from 1,014 reviews (91% five-star).
Reviews on this page: 1,014 Google reviews (885 with written comments, 15 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 28, 2026.
Service: Oil Change Service serving Avondale, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Brakes PlusOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brakes Plus: 75/100 on this factor. Category median: 83.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brakes Plus: 63/100 on this factor. Category median: 77.B
63
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brakes Plus: 89/100 on this factor. Category median: 96.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brakes Plus: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brakes Plus: 89/100 on this factor. Category median: 100.A
89
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brakes Plus: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
1,014 Google reviews we collected
4.8of 5
5 stars92691%
4 stars263%
3 stars111%
2 stars61%
1 star454%
Praise vs complaints
Phrases our text analysis found in 885 written reviews
97%praise
Praise1,37597%
Complaints413%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price6755%
Reasonable4235%
Overpriced76%
Not sure54%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude39628%
Quality & results25318%
Speed & response19414%
Would recommend16612%
Honesty & trust15911%
Price & value14710%
Communication1017%
What customers talk about
We read 885 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jim at Brakes Plus was exceptional, very professional and helpful.”
“I bring both of my cars to brake plus and they all ways do a great job no matter the issue.”
“This place is either full of crooks or incompetent mechanics and will never be visiting this store again.”
“Our tire pressure sensor went off and Ray was able to help us quickly resolve the issue.”
“They never called me back.”
“Excellent customer service, would 100% recommend and ill be back here again”
“If you're someone without any knowledge of cars, please avoid this place!”
“I know I can always trust this location to always take care of me & be honest with their work!”
“Pretty shady shit cost me 3k to be fair the front end work they did seems fine but I definitely won't be recommending them.”
“Jimmy was able to fit me in with a reasonable service time and reasonable prices.”
“…heir pricing defiantly avoid the Goodyear store unless you like being overcharged and do not question the double pricing.…”
“Came in for an alignment service and the staff were very friendly, communicative and treated my car with great care.”
“with little to no communication or updates regarding the status of the repair.”
People customers mention
Johnny92 reviews
Goodyear35 reviews
Armando34 reviews
Scott29 reviews
James14 reviews
Estrella12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job. Pick one to see what they paid and said.
GGabby1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · an hour ago★★★★★
Jim and Bryan were extremely helpful! Our car had a couple issues pop up as they were working on it and we couldn’t afford it. They did everything they could to drop the price down and were extremely friendly about it. Best place to come for our car services.
SShravan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Jim at Brakes Plus was exceptional, very professional and helpful. Excellent customer service, would 100% recommend and ill be back here again
Great price
Aaq86092 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Bryan and Ray were really helpful and kind during my experience at this location. Will be coming back for sure.
Wheel alignment
AAnnette1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Our tire pressure sensor went off and Ray was able to help us quickly resolve the issue. Thank you so much for your quick and professional service.
JJennifer4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Jim and Remy (Reny) are both knowledgeable and kind. They have both helped me several times over the past few weeks in solving an emissions problem. I highly recommend this place of business.
Great priceExhaustAuto engine diagnosticEngine repair
CCaeley1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great customer service. Jim is super helpful and kind! They always give us discounts and don’t try to sell us on stuff we don’t need. When I bring my toddler in and we are waiting for our service to be done— they always put a movie on for him, offer crayons or snacks. Super great, glad we started getting our services here.
Jim and Bryan were extremely helpful! Our car had a couple issues pop up as they were working on it and we couldn’t afford it. They did everything they could to drop the price down and were extremely friendly about it. Best place to come for our car services.
Response from the owner · 43 minutes ago
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
S
Shravan Patel5 reviewsiTotal number of Google reviews Shravan has written across all businesses on Google Maps, not just this one.
Jim at Brakes Plus was exceptional, very professional and helpful. Excellent customer service, would 100% recommend and ill be back here again
Price assessment: Great price
Response from the owner · a day ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
A
aq86092 reviewsiTotal number of Google reviews aq8609 has written across all businesses on Google Maps, not just this one.
Bryan was great and helped me with a good price! Worth the wait time
Price assessment: Reasonable price
Services: Brakes
Response from the owner · 6 days ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
A
Annette Ricardo Tapia1 reviewiTotal number of Google reviews Annette has written across all businesses on Google Maps, not just this one.
Our tire pressure sensor went off and Ray was able to help us quickly resolve the issue. Thank you so much for your quick and professional service.
Response from the owner · a week ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
J
Jennifer JonesBryant4 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Jim and Remy (Reny) are both knowledgeable and kind. They have both helped me several times over the past few weeks in solving an emissions problem. I highly recommend this place of business.
Price assessment: Great price
Services: Exhaust, Auto engine diagnostic, Engine repair, Vehicle Inspection, Auto emissions testing
Response from the owner · 2 weeks ago
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
C
Caeley Thompson1 reviewiTotal number of Google reviews Caeley has written across all businesses on Google Maps, not just this one.
Great customer service. Jim is super helpful and kind! They always give us discounts and don’t try to sell us on stuff we don’t need. When I bring my toddler in and we are waiting for our service to be done— they always put a movie on for him, offer crayons or snacks. Super great, glad we started getting our services here.
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
R
Rose Lopez11 reviewsiTotal number of Google reviews Rose has written across all businesses on Google Maps, not just this one.
