Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
Google reviewers rate this Avondale oil change service 4.9 out of 5 based on 333 reviews, with the owner responding to 94% of them. Customers frequently praise the staff for being fast, knowledgeable, and transparent about vehicle issues, often noting the convenience of remaining in the car during service. However, low-star reviews highlight recurring issues with missing parts or oil for specific vehicles, unexplained extra charges, and instances where service was interrupted or allegedly caused vehicle damage.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
333 Google reviews we collected
Phrases our text analysis found in 262 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 262 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Manager Brandon, Adam & Cam took care of my oil change quickly, had a great attitude & felt like I could trust them taking care of my service!”
“The technicians were polite and I really appreciated that they would get second opinions on things like the oil level from another technician and then…”
“Honestly had a great experience with the gentlemen at this location!”
“After a bit they said they couldn't do it as the bolts for the skid plate were damaged.”
“Brandon was awesome i was in and out they were very quick efficient and productive great attitude and service would recommend this location to everyone”
“Carson was the primary communicator with me and I believe it was Rob (I don't remember for sure) was the main tech at the front of the car.”
“And so honest best part is that you get to stay in your vehicle.”
“Quick easy, affordable oil change and most importantly you stay in your car lol”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Valvoline Instant Oil Change for 7 kinds of job. Pick one to see what they paid and said.
Excellent service. One of the few times I had to take a car to someone else for an oil change and decided to give Valvoline Instant a try as it looked sharp and clean when I noticed it the other day. The technicians were polite and I really appreciated that they would get second opinions on things like the oil level…
Honestly had a great experience with the gentlemen at this location! Manager Brandon, Adam & Cam took care of my oil change quickly, had a great attitude & felt like I could trust them taking care of my service! Glad I chose this location instead of the other two right in the same area.
Didnt check my tire pressure, all tires were low. Charged extra for air filter which is normally included in an oil change. Did not reset my oil change light indicator. Tried to sell me several additions and services. Seemed more like they wanted to sell me things rather than just provide me a good quality oil change
The team was very informative about what my car and their suggestions was very much appreciated. Great customer service!
Service was amazing and fast today. These young men know what they are doing. So helpful and respectful and kind . And so honest best part is that you get to stay in your vehicle. And you get to see and hear what they are actually doing. I definitely won’t go back to jiffy Lube .
Fantastic. Branden was awesome and helped the whole way. Super friendly. 10/10 will be coming back!
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 172 | — |
| Air & cabin filter replacement | 63 | — |
| Tires | 12 | — |
| Transmission | 11 | — |
| Battery | 5 | — |
| Air conditioning | 3 | — |
| Auto engine diagnostic | 3 | — |
4.9 ★★★★★ 333 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Carson and his team are top notch. Highly recommend!
Thanks for sharing the love! Our team at our store on 1390 N Dysart Rd appreciates the opportunity to help with your oil change and vehicle maintenance.
Excellent service. One of the few times I had to take a car to someone else for an oil change and decided to give Valvoline Instant a try as it looked sharp and clean when I noticed it the other day. The technicians were polite and I really appreciated that they would get second opinions on things like the oil level from another technician and then proceeded to show me as well. Those little attention to detail moments displayed a high level of professionalism. There was also no pressure for replacing the air filter that probably had some life in it, but since I'm handing this car off to my daughter soon, I just had them replace it. Carson was the primary communicator with me and I believe it was Rob (I don't remember for sure) was the main tech at the front of the car. Keep up the good work guys!
Thanks for the 5 stars! Our Valvoline Instant Oil Change technicians love keeping vehicles in great shape. Visit us again soon for your next quick oil change in Goodyear!
Honestly had a great experience with the gentlemen at this location! Manager Brandon, Adam & Cam took care of my oil change quickly, had a great attitude & felt like I could trust them taking care of my service! Glad I chose this location instead of the other two right in the same area.
We’re thrilled by your 5-star rating! Stop by anytime for free top-offs on fluids, tire pressure checks, or light replacements—our Valvoline Instant Oil Change team in Goodyear is always happy to help you stay road ready.
No oil available for my truck👎
Thank you for informing us. We apologize for any inconvenience caused. Store volume fluctuations can disrupt inventory, but we’re actively working with our distribution team to reduce shortages. Meanwhile, contact us via live chat at www.vioc.com or call 800-327-8242, and we'll help locate the item at another store near you.
Great customer service
Thank you for the amazing rating! We appreciate you choosing our store on 1390 N Dysart Rd for fast, friendly oil change service. We look forward to seeing you down the road.
Didnt check my tire pressure, all tires were low. Charged extra for air filter which is normally included in an oil change. Did not reset my oil change light indicator. Tried to sell me several additions and services. Seemed more like they wanted to sell me things rather than just provide me a good quality oil change
Hi Robin, thank you for sharing your feedback with us. We're sorry to hear you are disappointed with your experience. Air filters are not included in the oil change service - with this service you receive up to 5 quarts of oil, a standard oil filter, and a 18-point maintenance check. Both engine and cabin air filters are separate services with different prices. If you have further questions or concerns you are welcome to email the Social Media team at [email protected] - be sure to include your VIN so we can pinpoint your review.
Fast, friendly And efficient.
Thank you for the 5 stars! We appreciate you visiting our Valvoline Instant Oil Change store on 1390 N Dysart Rd for your oil change and vehicle maintenance. Your support keeps us running smoothly.
Knowledgeable, courteous and kind. Team worked as one!
Thank you for the fantastic rating! We're grateful you stopped by our store on 1390 N Dysart Rd for your oil change. Your support fuels our team every day.
The team was very informative about what my car and their suggestions was very much appreciated. Great customer service!
Thank you for the great feedback! We're glad you chose our store on 1390 N Dysart Rd for your oil change service. Helping your car perform its best is what we love.
Professionals
Thanks for the fantastic review! We're grateful you chose our store on 1390 N Dysart Rd for your oil change service. Helping cars stay road‑ready is what drives us.
Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
