Auto repair shop · Avondale, AZ · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%27+1.9Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 80 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 38%
4.8★★★★★642 Google reviews · 23 photos
90%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite quick service, fair pricing, and friendly staff as primary reasons for their positive experiences with tire repairs, brake work, and suspension services. However, several low-star reviews highlight recurring issues with billing accuracy, such as charging for unexplained repairs or failing to scan tire sensors, alongside reports of vehicle damage caused by improper handling.
Google rating: 4.8 out of 5 from 642 reviews (90% five-star).
Reviews on this page: 642 Google reviews (459 with written comments, 10 with photos).
Owner responses: the business replied to 6% of reviews.
Most recent review: October 27, 2026.
Service: Oil Change Service serving Avondale, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Llantera llamasOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Llantera llamas: 80/100 on this factor. Category median: 83.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Llantera llamas: 78/100 on this factor. Category median: 77.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Llantera llamas: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Llantera llamas: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Llantera llamas: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Llantera llamas: 27/100 on this factor. Category median: 79.D
27
Bar = this company · dark tick = category median.
Star ratings
642 Google reviews we collected
4.8of 5
5 stars57590%
4 stars325%
3 stars81%
2 stars71%
1 star203%
Praise vs complaints
Phrases our text analysis found in 459 written reviews
97%praise
Praise70597%
Complaints203%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price10556%
Reasonable7439%
Overpriced53%
Not sure42%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response19827%
Staff & attitude14620%
Price & value13619%
Quality & results11916%
Would recommend689%
Honesty & trust507%
Communication81%
What customers talk about
We read 459 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They help us like no one else… we are out of town they scheduled us immediately and fair prices nice customer service no bullshit very honest guys”
“Very professional and polite did excellent work and would greatly recommend to others .”
“The kid in the office was not friendly.”
“Great experience, they do great work and their prices are very reasonable.”
“They get the work done quickly and don't overcharge.”
“Great experience I had with them and I would come back again”
“They scratched the hell out of my husband’s front wheel and damaged his rotors almost causing a crash at the race track.”
“Guys were real friendly work was done excellent i would recommend anybody to them”
“Bad service and don't recommend this place.”
“I had a good experience the guys were polite, fast and reliable”
“Got motor and transmission mounts replaced and Llanteral llamas was very easy to work with!”
“I’m extremely disappointed as the lack of communication was inconsistent and my truck was at the shop for two weeks and a half with no update on the service.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Llantera llamas for 8 kinds of job. Pick one to see what they paid and said.
CCrystal1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Planters llamas is our go to for all of the services we need. We've been using them for 20 years and have never been disappointed. But I've had to fix one of.my tires 3 times in a month. I will .continue to go to Lantera . I do trust them.
PPeter1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
They help us like no one else… we are out of town they scheduled us immediately and fair prices nice customer service no bullshit very honest guys
KKayli11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★
Took our wheels to get our race tires swapped on our motorcycles. They scratched the hell out of my husband’s front wheel and damaged his rotors almost causing a crash at the race track. They didn’t take accountability when we tried addressing this issue on scratching the wheel. Tried calling about the damages on…
DDyrell13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Great experience, they do great work and their prices are very reasonable. Please check them out and see the difference 👍
EEddie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
This is a great place for tire punctures. They get you in and out fast for a reasonably price. The tire guys are really nice. Have been going there for years and will go there in the future for any issues I might have. I have bought tires there in the past for a good price.
Great priceTiresAuto brake repairAuto tire replacement
MMichelle2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Very professional and polite did excellent work and would greatly recommend to others . Also good pricing
Planters llamas is our go to for all of the services we need. We've been using them for 20 years and have never been disappointed. But I've had to fix one of.my tires 3 times in a month. I will .continue to go to Lantera . I do trust them.
Response from the owner · a year ago
Thank you so much for your loyalty and kind words Crystal! We're honored to have served you for 20 years and look forward to many more.
A
Antonio Torres GutierrezLocal Guide · 16 reviewsiTotal number of Google reviews Antonio has written across all businesses on Google Maps, not just this one.
Took our wheels to get our race tires swapped on our motorcycles. They scratched the hell out of my husband’s front wheel and damaged his rotors almost causing a crash at the race track. They didn’t take accountability when we tried addressing this issue on scratching the wheel. Tried calling about the damages on the rotor. I wouldn’t even give this place 1 star. Be careful where you take your tires. Could cost you your safety and life.
D
Duane Combs5 reviewsiTotal number of Google reviews Duane has written across all businesses on Google Maps, not just this one.
