Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Google reviewers rate Wilhelm Automotive Repair & Tires 4.8 out of 5 based on 1646 reviews, with the owner responding to 68 percent of them. Customers frequently praise the shop for honest pricing, clear communication, and efficient service during repairs, oil changes, and tire work. However, some low-rated reviews cite significant delays in completing appointments or providing estimates, as well as instances where recommended repairs were unnecessary or the shop declined to service certain vehicles.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
1,647 Google reviews we collected
Phrases our text analysis found in 1,199 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 1,199 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“And Mark there is really friendly and does extras like stay late the other day when I couldn’t get there until after close.”
“When I called to follow up, I was met with a condescending and unhelpful attitude .”
“Always great service and upfront about repairs and cost.”
“Expensive as hell an overpriced 4 sure an customer service is horrible.”
“Great customer service, quick in and out, and superb workmanship.”
“You never called back”
“Mark, Sam and the staff were VERY courteous, helpful and worked very diligently to get her car fixed in a timely manner and at a fair price.”
“Wilhelm overcharges, doesn't properly resolve issues, and treats customers poorly when questioned.”
“They’re always honest about what needs done and what can wait.”
“…stration , glad i was not naive enough to belive them , i would not trust them with any other work unfortunately.…”
“I highly recommend them for all car repairs , They treated me like family in many ways and will work with you .”
“I was willing to drive 20 minutes each way for this place for several years but never again.”
“Services performed were explained and carried out quickly.”
“There was a lack of communication, howerver when I did speak to anyone they were very polite and informative.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Wilhelm Automotive Repair & Tires for 8 kinds of job. Pick one to see what they paid and said.
My Appointment time didn't mean much.instead of 1 1/2 hours it was more like 4 hours. Not really that big of a deal, just meant a extra trip out to pick up our Car.
Wilhelm staff Josie and Mark we’re great helping me out on getting new tires for my car 🚙 I recommend them and using their coupons they saved me money 💵
One of the best auto places I’ve taken my car to. They’re always honest about what needs done and what can wait. They usually throw in whatever coupon or deal they can. And Mark there is really friendly and does extras like stay late the other day when I couldn’t get there until after close.
Excellent service, every visit. Never an upsell, always efficient and friendly. Our absolute go-to shop. HIghly recommend.
Staff does a good job checking you in. Work completed in a timely manner. I would recommend Wilhelm for car repairs.
I discovered Wilhelm Automotive in Goodyear, AZ three or four years ago when my 2016 Chrysler Town and Country needed an oil change and a few other maintenance items and I have been a satisfied customer ever since for repairs and maintenance. I traded vehicles and my current car was due for an oil change today.…
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 325 | — |
| General repairs & maintenance | 188 | — |
| Tires | 109 | — |
| Tire rotations | 70 | — |
| Auto engine diagnostic | 61 | — |
| Wheel alignment | 57 | — |
| Brakes | 51 | — |
| Vehicle Inspection | 42 | — |
4.8 ★★★★★ 1,646 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Friendly staff! Great service! Thank You!
Hi, Mike. Your feedback is highly appreciated. Thank you for the review!
Very attentive and thorough. Always professional.
Hi Thomas, thank you for your 5-star review! We're so glad to hear our team was attentive, thorough, and professional. We appreciate your trust in our auto repair services.
Always great service and upfront about repairs and cost.
Hi David, thank you for your wonderful 5-star review! We're thrilled to know you appreciate our great service and transparency with auto repair costs. We value your trust!
Always exceptional service and attention at Wilhelm!!
Hi Patti, thank you for your wonderful feedback! We're so glad to hear you always receive exceptional service and attention at Wilhelm Auto Repair & Tires. We appreciate you choosing us!
Waited an hour for a tire patch couldn’t even patch the tire
Hi Hoodie, We're truly sorry to hear about your wait and that we couldn't resolve your tire issue. We'd like to understand more. Please call us at 877-201-6586.
My Appointment time didn't mean much.instead of 1 1/2 hours it was more like 4 hours. Not really that big of a deal, just meant a extra trip out to pick up our Car.
Wilhelm staff Josie and Mark we’re great helping me out on getting new tires for my car 🚙 I recommend them and using their coupons they saved me money 💵
Thank you immensely, Daniel! We're thrilled Germaine provided great service and helped you save with the digital coupon at Wilhelm Automotive. Your positive experience means everything to us!
One of the best auto places I’ve taken my car to. They’re always honest about what needs done and what can wait. They usually throw in whatever coupon or deal they can. And Mark there is really friendly and does extras like stay late the other day when I couldn’t get there until after close.
Hi Thomas, thank you for your wonderful 5-star review! We're thrilled to hear you appreciate our honesty and deals. We'll be sure to share your kind words with Mark. We're glad to be your trusted partner for auto repair.
Prompt, courteous service.
Thank you for your wonderful feedback, Betsy! We're so glad the team at Wilhelm Automotive Repair & Tires delivered prompt, courteous service. Your kind words mean a lot to us — we look forward to seeing you again!
Excellent service, every visit. Never an upsell, always efficient and friendly. Our absolute go-to shop. HIghly recommend.
Your positive experience truly means the world to us, Kevin! We're so glad Wilhelm Automotive Repair & Tires has been your go-to shop. No upsells, just honest and friendly service — every single time. Thank you!
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
