How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Momentum penalty89−1.1Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCOREBrakes Plus
Avondale, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 1,014 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for brakes
Clear ✕All 83 Google reviews tagged “Brakes” · showing 80
Bryan was great and helped me with a good price! Worth the wait time
⭐️⭐️⭐️⭐️⭐️ Every visit is always an amazing experience! I couldn’t recommend them enough! I know I can always trust this location to always take care of me & be honest with their work! Sean & Bryan really went above & beyond to make sure I got taken care of with some unexpected issues with my axles! I’ve been coming…
Great experience, definitely coming back if I ever have any other issues!!! Staff was extremely friendly and helpful!!
Quick check in and always updated
Shawn and the team is amazing and very helpful
Had to get my front brakes replaced and Alex was a great help. Great price, quick service and friendly staff.
Traveling through Arizona and found my brakes screeching. I made an appointment the night before and Alex helped get back on the road.
I took my jeep here to get my brakes and rotors replaced in the front. The price was reasonable and BJ did a great job striving to apply any coupons he possibly could to get us the best price. The only downside is long wait times. Had a 10am appointment. It’s currently 1:34pm and my car isn’t finished yet but they do have a lot of cars to get through.
Great group of techs that are knowledgeable and safety driven. I appreciate their help and great service. The Store Manager Sean was great to deal with. His care and concern for the community are amazing. I highly recommend this location to anyone.
I have been taking my 2 vehicles to this BRAKES PLUS ever since it opened. I have always been treated well and the work they do is absolutely top notch. I highly recommend them to my friends and neighbors.
Jim was great and works with you! What more can you ask for? Come stop by
I had such a great experience at Brakes Plus! From the moment I walked in, the team was welcoming, professional, and genuinely helpful. They took the time to explain everything clearly and never made me feel pressured. What really stood out is how they tried their best to save me money instead of upselling…
I’m went in thinking I would need my brake pads replaced, but they showed me the measurements and that they were still good. I appreciate their honesty and I’ll be back when I do need them replaced.
This place feels like home every time I come here! The store manager, Johnny, always has a welcoming smile and is extremely kind. Michael and BJ are very knowledgeable and were able to answer all the questions I have in a way I can understand. I highly recommend bringing your vehicle for regular maintenance and…
Excellent service and knowledgeable staff.
Very happy with the service and price..And thank you for the Lyft ride home
Very honest and helpful. Would highly recommend
As soon as I walked in, they said hello, to me the service. It was great. The quality of work is excellent
I had an amazing service from this location! James and everyone were very helpful, kind and patient. I had to take care of some work and was able to connect to their WiFi which was a plus. Everything was explained to me very well and also had some great conversations. I will make this my go to auto shop!! Great team…
Great experience. Staff is knowledgeable and honest.
Amazing work James is the best very knowledgeable & Great Customer Rapport
This location is amazing!!! The manager Johnny is always so helpful, kind and caring. His customer service is beyond outstanding. I will always recommend this location to all my friends and family. Thanks Johnny for all you do.
First , I'd like to thank brake plus for all the hard work that they have done to my vehicle. Johnny the manager is very honest and he will let you know what your car needs before working on it. I would recommend this brake plus to anyone.
I’ve been taking both my car and my mom’s car to Brakes Plus for the past five years, and I continue to come back because I truly trust the employees and the service they provide. The shop is managed by Johnny, who is consistently knowledgeable, professional, and kind. He leads a team that reflects those same…
Absolutely remarkable team! Saved me some money for the holidays and saved my car lol ❤️
I went in on Monday, for a brake check, and oil change. The technicians decided to use a different oil type without consulting me first. I will be using another location or company in the future.
I had several things that needed to be done and was very happy with the service.
Very happy with this company, they have helped me on numerous occasions with all my automotive repair needed, thank you guys.
I went in thinking I had one problem but was shown what was really wrong. A lot cheaper than I figured, the right problems being fixed, and the customer service was excellent. Very satisfied with the company!
Great service from James on 11/8/2025. Super easy to get a quote over the phone then schedule an appointment online for the next day. Paid nearly $260 less than what I was quoted at the dealership for an alignment, brake flush, and fuel induction service. I highly recommend. Thank you, James for your help!
Breaks and master cylinder were, a little mishap on bleeding the breaks and my hood lever. However, they were very professional and made it right. I will use this business again.
Started using this business when we moved here 4 years ago, always a pleasure, they take good care of our car
KC took care of us and got the work done quick highly recommend!
Outstanding service and staff. Could not be happier with their work.
Highly recommend and love these guys. Johnny has always gone above and beyond to help us out and today was no exception. Just great all around Work and customer service. Will continue to come back for all of our vehicles.
I went there without an appt and James was able to get us in and out on a Friday afternoon! Thanks James for the quick brake service!
Reposting due to recent positive experience with this location! As usual, my family ALL received outstanding service in 2023 from Johnny, Scott and company! This is our "go to" location and we tell everyone about the great customer service here! Don't want to delete my prev post as it still rings true today! ....…
I love this Brakes Plus. My family and I have been going here for years and they take care of us so well. They do an amazing job at a rate you really can’t beat. I have an older car and have been to many mechanics and they are by far the best. I will be driving down from Flagstaff to go to them. They are a honest,…
Brake plus on 760 N. Estrella pkwy is one of the most trustworthy reliable dependable shop you can ever find. Actually this brake plus is the best. And it’s because of the management. Johnny the manager and his team are very trustworthy, reliable and dependable. You as a customer can trust that you will not be…
Johnny and his crew are excellent! Never experienced anything but professionalism , great customer service and friendly interactions at this location! Highly recommend…
Definitely would recommend this place to anyone. Hard to find places especially when it comes to your vehicle, where the people are just genuinely honest. You guys are awesome!
Johnny and Armando are the best here. I bring both of my vehicles. Very helpful and knowledgeable . Prices for maintenance and repairs are very affordable. Thank you for all the coupons and discounts you guys gave me. Keep up the good work 👍
I love the guys at this location. I have 4 company cars that I need to be running smoothly at all times. These guys make sure that is done and in a timely manner. I couldn’t be happier with the service
These guys do it right !!! Great service and always reasonable when it comes to price ! Johnny the store manager always goes above and beyond to assist ! Thank you !!
The team at Brakes Plus has earned my trust completely. Johnny and Caleb kept me informed and were very honest with me throughout the process. I used to have a garage and do my own maintenance and since moving to AZ, I don’t have that luxury anymore. The crew at this shop have made me feel totally comfortable to…
Very friendly customer service. Quick repairs and explained everything in great detail. Definitely will be returning for future services.
Was an easy visit. Got in and got out earlier than expected. Got my free dutch bros early too.
Kaliv was awesome and very nice! Satisfied with their service
I absolutely LOVE this place. They always go beyond my expectations. I had the pleasure of meeting Johnny and his outstanding team during their grand opening, and since then, I have refused to go anywhere else. Last night was yet another prime example of why I ABSOLUTELY LOVE THIS PLACE!!! Just as they were closing…
The gentlemen I speak with regularly (Armando, Johnny, and Scott) are top notch when it comes to customer service. There is a friendly environment and professionalism to the utmost. They're very thorough with the reviews of services and go above and beyond to deliver high quality service. I highly recommend taking…
UPDATED REVIEW - I previously left a really good review because I was so happy with this location. I have take all 3 of my vehicles here. I now want to warn the neighborhood please don't take your car here. The last time I took my car they said the did the oil change and it was never done. I paid $80+ for this with…
I brought my 01 GMC Envoy in because the check engine light came on. They had AMAZING service, they checked out my vehicle for me & explained what the issue was. I was also due for some maintenance and decided to have them do that for me. The parts came sooner than what they initially told me & my vehicle was ready…
I have been coming to this brakes plus for years now and mainly because every time I go the staff treats me and my kiddos so well. Johny and Armando are the sweetest and greatest. I don't know the total in and outs of my Nissan but whenever i ask questions they don't look at me like i'm a lost case. I always have…
Best service out of any and every shop I’ve ever been to in multiple states. Armando, Jonny, Mike, Scott, everyone there provides a better service than I’ve ever had anywhere. Always super helpful and willing to work with me on time and dates. I won’t take my vehicle anywhere else. Extremely knowledgeable about tons of different aspects.
Johnny and his crew are really good at explaining the issue and getting the job done correctly I have used them for all my mechanical issues would highly recommend to family and friends... keep up the good work guys!!
Armando at Brakes Plus on Estrella helped us and had amazing customer service, was friendly and trustworthy. We won’t go anywhere else!
They really went above and beyond with great service and very professional. We ran into an issue but they stayed over an hour to make sure they fixed the problem and we really appreciate the time and work they put into making sure we left satisfied. Definitely will be coming back!
Johnny and Armando and the entire Brakes Plus team are the absolute best in the business. This is the second time I've had my 2018 Nissan Altima serviced here and they go above and beyond expectations - I will never take my vehicle anywhere else!! These guys are highly knowledgeable, professional, and do excellent…
I took my truck originally to another facility who told me I had to replace all my brakes and master cylinder on a older truck I approved of the job when I left the brakes were worse I took it back to them and they said they could not turn my brakes and think the rotors and drums were warped from manufacture…
The staff there are very friendly and knowledgeable. They explain things very clearly and give good advice. All and all they provide good products, timely repairs and above all great customer service. I highly recommend them. T.V., Goodyear
The manager at the store is a consummate professional! He and his employees never have an issue taking their time to fully explain what the problem with the vehicle is as well as a throughout explanation of the repairs they will be performing. Their pricing is more then competitive with other businesses of their…
Very professional and friendly. Had front brake pads, rotors, and wheel bearings replaced. I highly recommend this location. Johnny Nguyen was very polite and knowledgeable.
Johnny and his staff are always friendly, courteous, and professional. They take the time to review what issues they find and are very fairly priced. I have multiple older vehicles which I have had them service over the past couple of years. I highly recommend this team!
I work like to Thank, Johnny and David for the terrific customer service they provided at 415pm , December 2nd. My brake light and the brakes had a weird feeling. I pulled in and they gave my truck a great quality check to ensure I felt safe to drive. They provided me feedback on what it could have been and what to…
Just an all around Great company, great management, fast working Technicians 10/10 recommend going here.
Johnny and Armando are the absolute best!!! Very profesional and knowledgeable. Always check them out first!
My chevy traverse had an ABS light and a stabilatrak light on. Not certain what was going on i called Brakes Plus because I had service there some time ago to get my brakes done and I thought maybe it was somehow tied into the service? They told me to bring it right in and after taking a look at it Johnny was kind…
I bought a car in July, and days after I bought it the brakes started squeaking. Took it into the dealership and they said they couldn’t hear it, and said they checked them and they were fine. Fast forward to today... brakes are still very loud. My dad, who is also a patron of Brakes Plus and RAVES about them, told…
10am appointment. Brake job. Finally got out of there at 1:30. Never again!!
All the staff was exceptionally friendly and professional. Felt like family going in there and they took care of me so well. Definitely my place of choice from now on.
Armando was awesome he did a fantastic job on my car not only that he manage to do it without having to make an appointment. The fact that he was able to do it today in a few a hours was amazing. I know now that brake plus has earned my business im definitely bringing all my vehicles to get serviced here. Thank you Armando for hooking me up!!!
I was incredibly impressed with the general manager and his Team's customer service! I went in for new brake pads and rotors and they took the time to explain the details of their options and benefits of each so that I could make an informed decision. I absolutely recommend them!
Came in to get my brakes fixed and Scott and his guys couldn’t have done a better job 👌 serious professionals. Won my business. Thanks again, Austin
I had my 2016 Toyota Tacoma serviced at this Brake Plus location multiple times and has not been disappointed with the the overall service provided and most importantly, the overall professionalism of everyone is great! All of the staff are friendly, always taking their time to explain every details of the problem…
I highly recommend these guys!! Very friendly and professional. Reasonable price for the work they did to my vehicle. The manager, Johnny, even provided a ride to my house.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 109 | — |
| Brakes | 83 | — |
| General repairs & maintenance | 60 | — |
| Wheel alignment | 56 | — |
| Air & cabin filter replacement | 31 | — |
| Tire rotations | 27 | — |
| Steering & suspension repair | 23 | — |
| Air conditioning | 22 | — |

