Analyzing 6,594,0446.6M ReviewsFor 18,29418.3K Experts

Experts Reviews · Company report
Brakes Plus logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Momentum penalty89−1.1Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Brakes Plus

Avondale, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 1,014 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brakes Plus is better than 75% of oil change services.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brakes Plus is better than 63% of oil change services.B
63
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brakes Plus is better than 89% of oil change services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brakes Plus is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brakes Plus is better than 89% of oil change services.A
89
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brakes Plus is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Brakes Plus for 8 kinds of job.

Brakes Plus for engine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Engine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 42
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Engine repair”

Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Jim and Remy (Reny) are both knowledgeable and kind. They have both helped me several times over the past few weeks in solving an emissions problem. I highly recommend this place of business.

Great priceExhaustAuto engine diagnosticEngine repair
Nate1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Johnny and the crew at the Estrella store are amazing. They do awesome work and are always straight up & honest. Highly recommend!

Reasonable priceElectrical repairAir & cabin filter replacementExhaust
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Long time customer, Johnny always takes care of me. Great service.

Steering & suspension replacementAuto engine diagnosticEngine repair
Nancy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Reposting due to recent positive experience with this location! As usual, my family ALL received outstanding service in 2023 from Johnny, Scott and company! This is our "go to" location and we tell everyone about the great customer service here! Don't want to delete my prev post as it still rings true today! ....…

Brake service & repairBrakesAir conditioning
JeffreyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This place is fantastic! All of the guys are helpful and honest. They do everything they can to help me and make sure my Jeep is running smoothly.

Auto maintenanceEngine repairGeneral repairs & maintenance
Randy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

As tough as it is to find good, reliable, & trustworthy repair shops/mechanics these days, I can't say enough good things about these guys. I've got 1 car, & I need it working. They've helped me out multiple times when I had emergency issues come up. If they see or find something, they let you know as a courtesy &…

Auto A/C rechargeAir conditioningEngine repair
Kevin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've brought both my vehicles here since they opened and have always received great service. Very friendly, knowledgeable, and a good value. Armondo and Johnny are great! Thank you for taking care of my Grand Marquis baby.👍😊

Brake service & repairEngine repairGeneral repairs & maintenance+ Quality+ Professionalism+ Value
Todd4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Johnny and his staff are always friendly, courteous, and professional. They take the time to review what issues they find and are very fairly priced. I have multiple older vehicles which I have had them service over the past couple of years. I highly recommend this team!

A/C installation & repairAir & cabin filter replacementBrakes
Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir & cabin filter replacementAuto battery maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 35%Overpriced 6%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Oil change109—
Brakes83—
General repairs & maintenance60—
Wheel alignment56—
Air & cabin filter replacement31—
Tire rotations27—
Steering & suspension repair23—
Air conditioning22—

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