How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Momentum penalty89−1.1Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCOREBrakes Plus
Avondale, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 1,014 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for general repairs & maintenance
Clear ✕All 60 Google reviews tagged “General repairs & maintenance” · showing 40
Great customer service. Jim is super helpful and kind! They always give us discounts and don’t try to sell us on stuff we don’t need. When I bring my toddler in and we are waiting for our service to be done— they always put a movie on for him, offer crayons or snacks. Super great, glad we started getting our services here.
⭐️⭐️⭐️⭐️⭐️ Every visit is always an amazing experience! I couldn’t recommend them enough! I know I can always trust this location to always take care of me & be honest with their work! Sean & Bryan really went above & beyond to make sure I got taken care of with some unexpected issues with my axles! I’ve been coming…
Jim and his team were very kind and knowledgeable, took care of everything the car needed and had accurate time estimates. Thank you all so much for a great experience.
Had taken my car to them in the past, but needed a quick oil change and decided to go to one of the drive and go spots. After some time they had said that the last shop had stripped my filter housing and that they were unable to get it off. I thought this was weird and that they had possibly done it but had no proof…
I wanted to give a shout out to brakes plus and the manager sean haddox andto his crew jim brian and Ed . Its great to know that customers service is a high priority. Thank you for taking such great care and consideration to the needs of my daughter yesterday.
I have been taking my 2 vehicles to this BRAKES PLUS ever since it opened. I have always been treated well and the work they do is absolutely top notch. I highly recommend them to my friends and neighbors.
Great service as always, I appreciate the great service and friendly attitude.
BJ was amazing was able to help me right away and provided exceptional service Brakes plus is my go to! Great staff and exceptional service
Sean was excellent very knowledgeable. Willing to help and a great attitude
The brakes plus manager is amazing. He has worked with my family to help get the parts for my car and the AC going. The tech working on my vehicle has been great. The whole shop is very friendly and very knowledgeable. Highly recommend coming to this shop for your vehicle needs.
Johnny and the crew at the Estrella store are amazing. They do awesome work and are always straight up & honest. Highly recommend!
The technician was able to quickly install the struts supporting the car tailgate
This place feels like home every time I come here! The store manager, Johnny, always has a welcoming smile and is extremely kind. Michael and BJ are very knowledgeable and were able to answer all the questions I have in a way I can understand. I highly recommend bringing your vehicle for regular maintenance and…
Excellent service and knowledgeable staff.
My oil change light came on this morning before I started heading to work. Already I was hesitant to go back to this store due to prior oil changes and alignment work, but it was right by my place of work. Roughly 2 hours later I get the call that my oil change is done and head there during my break. Upon entering…
This will be my go to place from now on. They are honest, knowledgeable, and friendly. If you want a place you can trust. Come here.....
Fast, friendly and informative. They keep you in the loop on all they do
I had several things that needed to be done and was very happy with the service.
Fast and very efficient shop was very good about giving me updates on my vehicle and what I could do to prevent further repairs
Breaks and master cylinder were, a little mishap on bleeding the breaks and my hood lever. However, they were very professional and made it right. I will use this business again.
Fantastic experience with the store manager- Johnny Nguyen. To start with, he was very friendly, and he managed the needs of the busy location so that everyone seemed to be pleased with the timeframe that it took to get their plan together. Personally, my work was completed in a reasonable amount of time, and the…
Review for Brakes Plus on 760 N Review for Brakes Plus on 760 N. Estrella Parkway. They are professionals who diligently research our vehicle when other mechanics are stumped. They get the job done. I've been going to them for ~ 3.5 years. A huge thumbs 👍 for Johnny and his team of professionals. Date of experience: September 18, 2024
Reposting due to recent positive experience with this location! As usual, my family ALL received outstanding service in 2023 from Johnny, Scott and company! This is our "go to" location and we tell everyone about the great customer service here! Don't want to delete my prev post as it still rings true today! ....…
Brake plus on 760 N. Estrella pkwy is one of the most trustworthy reliable dependable shop you can ever find. Actually this brake plus is the best. And it’s because of the management. Johnny the manager and his team are very trustworthy, reliable and dependable. You as a customer can trust that you will not be…
Johnny and his crew are excellent! Never experienced anything but professionalism , great customer service and friendly interactions at this location! Highly recommend…
I love the guys at this location. I have 4 company cars that I need to be running smoothly at all times. These guys make sure that is done and in a timely manner. I couldn’t be happier with the service
This place is fantastic! All of the guys are helpful and honest. They do everything they can to help me and make sure my Jeep is running smoothly.
These guys do it right !!! Great service and always reasonable when it comes to price ! Johnny the store manager always goes above and beyond to assist ! Thank you !!
Great customer service, a well done job, and you get your vehicle back in a timely manner.
The team at Brakes Plus has earned my trust completely. Johnny and Caleb kept me informed and were very honest with me throughout the process. I used to have a garage and do my own maintenance and since moving to AZ, I don’t have that luxury anymore. The crew at this shop have made me feel totally comfortable to…
As tough as it is to find good, reliable, & trustworthy repair shops/mechanics these days, I can't say enough good things about these guys. I've got 1 car, & I need it working. They've helped me out multiple times when I had emergency issues come up. If they see or find something, they let you know as a courtesy &…
Amazing staff, always so helpful, great environment
The gentlemen I speak with regularly (Armando, Johnny, and Scott) are top notch when it comes to customer service. There is a friendly environment and professionalism to the utmost. They're very thorough with the reviews of services and go above and beyond to deliver high quality service. I highly recommend taking…
They are my primary car service shop. I always get my oil change and other services here. Live the team and service s.
This Brakes Plus is the only one I trust to do anything! Johnny is honestly the best and most honest guy I’ve ever worked with on any car I’ve had. I know I’m going to get honest rates, good work and a quick turnaround, even on the weekends. I’ve been going here for about two years now and even as I prepare for a…
Growing up my father used brakes plus and as well I have too . They never try too sell anything you don't need or relentlessly up sell you .The staff is super friendly and honest. I feel more than just a customer I'm family. Thank guys for your hard work . I look forward too having my vehicle maintained for years to come .
I have been coming to this brakes plus for years now and mainly because every time I go the staff treats me and my kiddos so well. Johny and Armando are the sweetest and greatest. I don't know the total in and outs of my Nissan but whenever i ask questions they don't look at me like i'm a lost case. I always have…
I’ve been coming to this location since they opened. Their manager Johnny and auto tech Armando are super honest, friendly, and always take great care of my cars. I wouldn’t take my car anywhere else! Highly recommend!
Johnny and his team are GREAT! We use them for our fleet and personal vehicles. The work they do is clean and done in a timely manner.
Took my BMW 5 Series to them to replace the brake pads because the dealership said they were the cause of some clunking noise. After Tommy and his crew inspected my car. They found what the dealer didn’t. My shock mounts were loose and pads were fine except for improperly installed pad. They tightened my mounts and…
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 109 | — |
| Brakes | 83 | — |
| General repairs & maintenance | 60 | — |
| Wheel alignment | 56 | — |
| Air & cabin filter replacement | 31 | — |
| Tire rotations | 27 | — |
| Steering & suspension repair | 23 | — |
| Air conditioning | 22 | — |
