How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Momentum penalty89−1.1Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCOREBrakes Plus
Avondale, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 1,014 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for oil change
Clear ✕All 109 Google reviews tagged “Oil change” · showing 40
Great customer service. Jim is super helpful and kind! They always give us discounts and don’t try to sell us on stuff we don’t need. When I bring my toddler in and we are waiting for our service to be done— they always put a movie on for him, offer crayons or snacks. Super great, glad we started getting our services here.
Excellent customer service. Jim was awesome
Jim and Ray are awesome- so helpful!
Called last minute to get an oil change and air filter replacement. Jimmy was able to fit me in with a reasonable service time and reasonable prices. Ray was exceptional to talk to as he got us set up.
Welcoming and very helpful!
Jim and his team were very kind and knowledgeable, took care of everything the car needed and had accurate time estimates. Thank you all so much for a great experience.
Always a pleasure! They go above and beyond every time. Great customer service !!!!
Great honest service! Ask for Alex great customer service. I have been to this location a few times and will continue.
Had taken my car to them in the past, but needed a quick oil change and decided to go to one of the drive and go spots. After some time they had said that the last shop had stripped my filter housing and that they were unable to get it off. I thought this was weird and that they had possibly done it but had no proof…
I want to share a review of my experience yesterday Aug 22 2026 .I was beyond blessed at the customer service and care that I received. From Sean , Jim , Bryan and Ed . I was called to come from CA to care for my mother who had brain surgery. I was blessed in the use of borrowing my Fathers vehicle to make the trip.…
I wanted to give a shout out to brakes plus and the manager sean haddox andto his crew jim brian and Ed . Its great to know that customers service is a high priority. Thank you for taking such great care and consideration to the needs of my daughter yesterday.
I’ve taken my cars to brakes plus since I was 16, we’ve done a lot of business together and they’ve had me as a loyal customer to this day. Recently I got an oil change and there was an issue that occurred. This resulted in a nearly $3,000 repair and after Sean assessed the situation he realized that this was…
Really great service from Alex, was fully welcomed and they answered all questions I had. Love brakes plus and will always be happy to come again when needed🥹
Alex was amazing very helpful. Very kind. Kept it straight with me on what was my problem with my car showed me my problems with my car. I couldn’t ask for anybody else better I was very confused so he was very helpful through it all definitely deserves a raise.
Alex was amazing! Super nice and the service was quick.
At least they changed my oil for my oil change. Be prepared to wait around for your appointment, even if you have an opening appointment. So, I was told I needed to replace my shocks and struts because that is what is recommended for the mileage, but thank goodness I already got that done, maybe they should have…
Exceptional service . Great experience. Was super fast and friendly. They have a loyal customer in me .
BJ was very knowledgeable. Great service.
Service guy BJ was awesome
I have been taking my 2 vehicles to this BRAKES PLUS ever since it opened. I have always been treated well and the work they do is absolutely top notch. I highly recommend them to my friends and neighbors.
I have been coming here for a few years now. Staff is always friendly and helpful. They check so many things during an oil change and care about the safety of the car and me. I highly recommend this Brakes Plus.
Scott from Brakes Plus does a beyond exceptional customer service. Can't thank him and other staff members for caring about my vehicle and giving a personal touch.
Jim and Michael are the best! They had my car done in time. Always great service!
I'm so glad i took a chance on Brakes Plus. I'm new to the area and needed a trustworthy place to get my oil changed and they delivered! Fast, knowledgeable, professional and friendly service! I'll definitely be back for any other services my car needs.
Professional service at reasonable rates. I’m very comfortable taking my vehicles here because I know I’ll get honest feedback about the state of my car
I have an older vehicle and this Brakes Plus keeps it running well. Thank you to everyone there for the excellent service.
This place feels like home every time I come here! The store manager, Johnny, always has a welcoming smile and is extremely kind. Michael and BJ are very knowledgeable and were able to answer all the questions I have in a way I can understand. I highly recommend bringing your vehicle for regular maintenance and…
Excellent service and knowledgeable staff.
Very reliable and honest service. Came here to get an oil change and received great customer service. The associates are all great.
My oil change light came on this morning before I started heading to work. Already I was hesitant to go back to this store due to prior oil changes and alignment work, but it was right by my place of work. Roughly 2 hours later I get the call that my oil change is done and head there during my break. Upon entering…
As soon as I walked in, they said hello, to me the service. It was great. The quality of work is excellent
Absolutely recommend this shop! Not only after the fast and efficient, they are friendly and have great customer service.
Great experience
I had an amazing service from this location! James and everyone were very helpful, kind and patient. I had to take care of some work and was able to connect to their WiFi which was a plus. Everything was explained to me very well and also had some great conversations. I will make this my go to auto shop!! Great team…
I went into Brakes Plus for an oil change. I normally take my car to Dodge for oil changes. I decided to take my car to brakes plus because of convience. I advised them that I didn't want anything else but an oil change. Immediately the person that was helping me said that I needed 6 qts of synthetic oil, and quoted…
First , I'd like to thank brake plus for all the hard work that they have done to my vehicle. Johnny the manager is very honest and he will let you know what your car needs before working on it. I would recommend this brake plus to anyone.
I get my oil done here and regular maintenance and have no complaints. Been struggling to find a solution to my AC on my tundra. Brakes plus took care of me, got me in right away and got everything done same day for a Recharge. They also found the solution to my A/C continously going out. Love working with Johnny…
Absolutely remarkable team! Saved me some money for the holidays and saved my car lol ❤️
Fast, friendly and informative. They keep you in the loop on all they do
I went in on Monday, for a brake check, and oil change. The technicians decided to use a different oil type without consulting me first. I will be using another location or company in the future.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 109 | — |
| Brakes | 83 | — |
| General repairs & maintenance | 60 | — |
| Wheel alignment | 56 | — |
| Air & cabin filter replacement | 31 | — |
| Tire rotations | 27 | — |
| Steering & suspension repair | 23 | — |
| Air conditioning | 22 | — |
