How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Momentum penalty89−1.1Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCOREBrakes Plus
Avondale, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 1,014 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for oil change
Clear ✕All 109 Google reviews tagged “Oil change” · showing 60
Great customer service. Jim is super helpful and kind! They always give us discounts and don’t try to sell us on stuff we don’t need. When I bring my toddler in and we are waiting for our service to be done— they always put a movie on for him, offer crayons or snacks. Super great, glad we started getting our services here.
Excellent customer service. Jim was awesome
Jim and Ray are awesome- so helpful!
Called last minute to get an oil change and air filter replacement. Jimmy was able to fit me in with a reasonable service time and reasonable prices. Ray was exceptional to talk to as he got us set up.
Welcoming and very helpful!
Jim and his team were very kind and knowledgeable, took care of everything the car needed and had accurate time estimates. Thank you all so much for a great experience.
Always a pleasure! They go above and beyond every time. Great customer service !!!!
Great honest service! Ask for Alex great customer service. I have been to this location a few times and will continue.
Had taken my car to them in the past, but needed a quick oil change and decided to go to one of the drive and go spots. After some time they had said that the last shop had stripped my filter housing and that they were unable to get it off. I thought this was weird and that they had possibly done it but had no proof…
I want to share a review of my experience yesterday Aug 22 2026 .I was beyond blessed at the customer service and care that I received. From Sean , Jim , Bryan and Ed . I was called to come from CA to care for my mother who had brain surgery. I was blessed in the use of borrowing my Fathers vehicle to make the trip.…
I wanted to give a shout out to brakes plus and the manager sean haddox andto his crew jim brian and Ed . Its great to know that customers service is a high priority. Thank you for taking such great care and consideration to the needs of my daughter yesterday.
I’ve taken my cars to brakes plus since I was 16, we’ve done a lot of business together and they’ve had me as a loyal customer to this day. Recently I got an oil change and there was an issue that occurred. This resulted in a nearly $3,000 repair and after Sean assessed the situation he realized that this was…
Really great service from Alex, was fully welcomed and they answered all questions I had. Love brakes plus and will always be happy to come again when needed🥹
Alex was amazing very helpful. Very kind. Kept it straight with me on what was my problem with my car showed me my problems with my car. I couldn’t ask for anybody else better I was very confused so he was very helpful through it all definitely deserves a raise.
Alex was amazing! Super nice and the service was quick.
At least they changed my oil for my oil change. Be prepared to wait around for your appointment, even if you have an opening appointment. So, I was told I needed to replace my shocks and struts because that is what is recommended for the mileage, but thank goodness I already got that done, maybe they should have…
Exceptional service . Great experience. Was super fast and friendly. They have a loyal customer in me .
BJ was very knowledgeable. Great service.
Service guy BJ was awesome
I have been taking my 2 vehicles to this BRAKES PLUS ever since it opened. I have always been treated well and the work they do is absolutely top notch. I highly recommend them to my friends and neighbors.
I have been coming here for a few years now. Staff is always friendly and helpful. They check so many things during an oil change and care about the safety of the car and me. I highly recommend this Brakes Plus.
Scott from Brakes Plus does a beyond exceptional customer service. Can't thank him and other staff members for caring about my vehicle and giving a personal touch.
Jim and Michael are the best! They had my car done in time. Always great service!
I'm so glad i took a chance on Brakes Plus. I'm new to the area and needed a trustworthy place to get my oil changed and they delivered! Fast, knowledgeable, professional and friendly service! I'll definitely be back for any other services my car needs.
Professional service at reasonable rates. I’m very comfortable taking my vehicles here because I know I’ll get honest feedback about the state of my car
I have an older vehicle and this Brakes Plus keeps it running well. Thank you to everyone there for the excellent service.
This place feels like home every time I come here! The store manager, Johnny, always has a welcoming smile and is extremely kind. Michael and BJ are very knowledgeable and were able to answer all the questions I have in a way I can understand. I highly recommend bringing your vehicle for regular maintenance and…
Excellent service and knowledgeable staff.
Very reliable and honest service. Came here to get an oil change and received great customer service. The associates are all great.
My oil change light came on this morning before I started heading to work. Already I was hesitant to go back to this store due to prior oil changes and alignment work, but it was right by my place of work. Roughly 2 hours later I get the call that my oil change is done and head there during my break. Upon entering…
As soon as I walked in, they said hello, to me the service. It was great. The quality of work is excellent
Absolutely recommend this shop! Not only after the fast and efficient, they are friendly and have great customer service.
Great experience
I had an amazing service from this location! James and everyone were very helpful, kind and patient. I had to take care of some work and was able to connect to their WiFi which was a plus. Everything was explained to me very well and also had some great conversations. I will make this my go to auto shop!! Great team…
I went into Brakes Plus for an oil change. I normally take my car to Dodge for oil changes. I decided to take my car to brakes plus because of convience. I advised them that I didn't want anything else but an oil change. Immediately the person that was helping me said that I needed 6 qts of synthetic oil, and quoted…
First , I'd like to thank brake plus for all the hard work that they have done to my vehicle. Johnny the manager is very honest and he will let you know what your car needs before working on it. I would recommend this brake plus to anyone.
I get my oil done here and regular maintenance and have no complaints. Been struggling to find a solution to my AC on my tundra. Brakes plus took care of me, got me in right away and got everything done same day for a Recharge. They also found the solution to my A/C continously going out. Love working with Johnny…
Absolutely remarkable team! Saved me some money for the holidays and saved my car lol ❤️
Fast, friendly and informative. They keep you in the loop on all they do
I went in on Monday, for a brake check, and oil change. The technicians decided to use a different oil type without consulting me first. I will be using another location or company in the future.
I had several things that needed to be done and was very happy with the service.
Had my oil changed at this location. James was great. Friendly, efficient and he kept me updated on the process. I will be back.
Very happy with this company, they have helped me on numerous occasions with all my automotive repair needed, thank you guys.
Very streamlined and comfortable experience. GM certified tech on staff. Proper hydraulic lift for a LOF, and inspection. I'd trust them with my corvette.
Quick knowledgeable and professional with great prices and deals. What more can you ask for. I will be back!
Incredible experience. It’s tough to get work done on your car as a woman. It’s hard to trust but I can always trust Brake’s Plus. They value their customers. Johnny and James were so great to deal with. Very happy with the oil change and alignment done on my car today.
Started using this business when we moved here 4 years ago, always a pleasure, they take good care of our car
Outstanding service and staff. Could not be happier with their work.
Johnny very nice and friendly
Reposting due to recent positive experience with this location! As usual, my family ALL received outstanding service in 2023 from Johnny, Scott and company! This is our "go to" location and we tell everyone about the great customer service here! Don't want to delete my prev post as it still rings true today! ....…
Hey had a great time there they treat people like family I have had both my Lexus and Toyota serviced over there
I love this Brakes Plus. My family and I have been going here for years and they take care of us so well. They do an amazing job at a rate you really can’t beat. I have an older car and have been to many mechanics and they are by far the best. I will be driving down from Flagstaff to go to them. They are a honest,…
Brake plus on 760 N. Estrella pkwy is one of the most trustworthy reliable dependable shop you can ever find. Actually this brake plus is the best. And it’s because of the management. Johnny the manager and his team are very trustworthy, reliable and dependable. You as a customer can trust that you will not be…
Johnny and his crew are excellent! Never experienced anything but professionalism , great customer service and friendly interactions at this location! Highly recommend…
My family always brings all of our cars here to be serviced! All the staff is super friendly and are honest business professionals!
Definitely would recommend this place to anyone. Hard to find places especially when it comes to your vehicle, where the people are just genuinely honest. You guys are awesome!
Johnny and Armando are the best here. I bring both of my vehicles. Very helpful and knowledgeable . Prices for maintenance and repairs are very affordable. Thank you for all the coupons and discounts you guys gave me. Keep up the good work 👍
I love the guys at this location. I have 4 company cars that I need to be running smoothly at all times. These guys make sure that is done and in a timely manner. I couldn’t be happier with the service
This place is fantastic! All of the guys are helpful and honest. They do everything they can to help me and make sure my Jeep is running smoothly.
Took my daughters car in for just an oil change. When I picked up the car later in the day, I noticed that the passenger window would not go up. The window was up when I dropped the car off. So someone at the store put it down and just left it. Didn't tell me it was broken when I picked it up. The car was left with…
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 109 | — |
| Brakes | 83 | — |
| General repairs & maintenance | 60 | — |
| Wheel alignment | 56 | — |
| Air & cabin filter replacement | 31 | — |
| Tire rotations | 27 | — |
| Steering & suspension repair | 23 | — |
| Air conditioning | 22 | — |
