Analyzing 6,697,4816.7M ReviewsFor 18,77118.8K Experts

Experts Reviews · Company report
Brakes Plus logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Momentum penalty89−1.1Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Brakes Plus

Avondale, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 1,014 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brakes Plus is better than 75% of oil change services.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brakes Plus is better than 63% of oil change services.B
63
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brakes Plus is better than 89% of oil change services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brakes Plus is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brakes Plus is better than 89% of oil change services.A
89
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brakes Plus is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Brakes Plus for 8 kinds of job.

Brakes Plus for transmission

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Transmission”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Transmission”

N81 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great customer service. I worked with BJ and he was able to assist in making sure my a/c recharge was taken care of for a good price.

Great priceTransmissionElectrical repairAir & cabin filter replacement
Crystalyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

BJ was AMAZING ALL AROUND! AWESOME CUSTOMER SERVICE & very TRANSPARENT with any questions & concerns

Great priceTransmissionTire rotations
China1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Amazing store!! Very helpful workers and did a wonderful job fixing my vehicle!! Definitely recommend

Reasonable priceTransmissionElectrical repairAir & cabin filter replacement
Mason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Fast and very efficient shop was very good about giving me updates on my vehicle and what I could do to prevent further repairs

Great priceTransmissionSteering & suspension repairGeneral repairs & maintenance
Gayla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I took my car in because something was wrong with my transmission. Charles took great care of me and got my car fixed. If I ever need anything else done he is who I will go to .

Transmission
Christian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Johnny and Armando are the best here. I bring both of my vehicles. Very helpful and knowledgeable . Prices for maintenance and repairs are very affordable. Thank you for all the coupons and discounts you guys gave me. Keep up the good work 👍

BrakesOil changeTire rotations
Devonte2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very friendly crew Made me feel very welcome and helped insight me on things I didn’t know of my car and the proper route to get the repairs done to fit my budget and put my safety first

Auto maintenanceTransmission
Casey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Growing up my father used brakes plus and as well I have too . They never try too sell anything you don't need or relentlessly up sell you .The staff is super friendly and honest. I feel more than just a customer I'm family. Thank guys for your hard work . I look forward too having my vehicle maintained for years to come .

Auto battery maintenanceElectrical repairGeneral repairs & maintenance
Elizabeth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Just an all around Great company, great management, fast working Technicians 10/10 recommend going here.

Air & cabin filter replacementBatteryBrakes+ Punctuality+ Quality+ Professionalism
Carl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Usually I do all my own work on my cars because it's so hard to find a good honest shop. I ran into a problem with one of my vehicles that would take more time and tools than I had. I took it to Brakes Plus, hesitant at first because I hate looking for mechanics, but I do not regret a thing. Good prices, good…

A/C installation & repairAir conditioningSteering & suspension repair+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 35%Overpriced 6%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Oil change109—
Brakes83—
General repairs & maintenance60—
Wheel alignment56—
Air & cabin filter replacement31—
Tire rotations27—
Steering & suspension repair23—
Air conditioning22—

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