Analyzing 6,632,2586.6M ReviewsFor 18,54118.5K Experts

Experts Reviews · Company report
Brakes Plus logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Brakes Plus

Avondale, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 1,454 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brakes Plus is better than 82% of oil change services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brakes Plus is better than 77% of oil change services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brakes Plus is better than 86% of oil change services.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brakes Plus is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brakes Plus is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brakes Plus is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Brakes Plus for 8 kinds of job.

Brakes Plus for air conditioning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.35
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 50/100.How Job match is calculatedBuilt only from reviews Google tagged “Air conditioning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 40
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Air conditioning”

HJLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Jay & Bruce were excellent thanks for the honest service and work !

Reasonable priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
Hector3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jay and Hector took care of me, easy stuff! They were happy and professional enough to inform me of other work that my car needed, and even though I couldn't do it all, they made sure to give me the information I needed. Always very kind and helpful.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
jason6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★

I had high hopes of getting my AC service done on time. Since I dropped off my vehicle in the morning, I also called to check my status on my vehicle. Which I was told it was going to get checked at 4:45pm. Around 6:24 pm they still hadn’t checked or touched my vehicle until I asked at the front desk if they had…

Not sureAir conditioning
Raymond13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great service! Jay and Hector were very helpful - highly recommend!

Great priceAuto brake repairAuto A/C replacementBrakes
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I recently had my car’s air conditioning repaired here in brakes plus, and I couldn’t be happier with the service. From start to finish, they were professional, honest, and efficient. They quickly diagnosed the issue, explained everything clearly. I totally recommend it

Reasonable priceAir conditioning
Sherry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★

I previously worked with the company on full brake replacement and the service provided went well. Fast forward to having service done on my air conditioning to only have it not working within the 90 day window given to me and told that I would have to pay an additional $200+ for them to recheck what I already paid…

Reasonable priceAir conditioning
Bertha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service today thank you Hector and thr staff always honest and do all major repair and suspension brakes and air conditioning

Great priceSteering & suspension repairAuto exhaust system repairGeneral repairs & maintenance
Eliazar3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brought in 08 Honda for work and repair on my brakes and my belt great service great pricing thanks again guys

A/C installation & repairAuto brake replacementAuto maintenance
Ulises2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brake Plus is one of the nicest auto shop I've ever been to. They stand behind there work 100%. Honest, efficient, and prompt service always. I want to thank Hector Reyes General Manager and his staff for taking great care of me and my truck. I HIGHLY recommend Break Plus for all your services needs. Thank you so much.

Air conditioningAuto engine diagnosticElectrical repair
LaDawn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service brought my 2013 Kia in for service Hector the General manager was amazing thank you so much !! Everyone here rocks !! I will be back

Auto A/C replacementBrakesAir conditioning
RaisingHalo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Like how they get you in and out. Diagnose your trouble right away, and if any repairs are needed they’ll let you know up front. The manager and staff are friendly….

Air conditioningOil change
Brandon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent honest service thanks KC & Alex ! Great pricing on shocks and struts and suspension work I will be back

Auto maintenanceBrakesAir conditioning
olivia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Got my AC fixed overnight and the mechanic drove me to my university 30 minutes away! They also got me an uber back the next morning and quickly gave me my car back before I headed back to school! Would recommend to anyone! :)

Air conditioning
Jonathan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very knowledgeable staff, ive had them work on a few cars and the issue is always fixed the first time and in a timely manner. No complaints here

BatteryBrakesAir conditioning
RabeccaLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I've been going to this Brakes Plus for a few months now. It's really close to my house. I'm new to Arizona so I wasnt sure where to take my car for good maintenance work. I definitely got lucky!!! Jeff Glore and his team are amazing and so nice! They never try to over charge me or try to get over on me. They're…

Air & cabin filter replacementBatteryBrakes+ Punctuality+ Quality+ Professionalism
JarenLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great experience here. My friend referred me to work with Roger Camp and he was awesome. Honest, reliable, and great pricing. AC blows ice cold now and my oil is changed. Plus my truck had an issue that I knew about but wasn’t sure what it was and without asking they figured out what it was and got me a quote to get…

Air conditioningOil change+ Punctuality+ Quality+ Professionalism
Keith5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Great service from Roger. Was scheduled for an appointment one week in advance and showed up 30 mins prior to scheduled time. He checked me in and took my keys, while letting me know that he will call me with updates on the maintenance needed. Fast forward to 9 hours later, no updates, no calls, so I decided to get…

Air & cabin filter replacementBrakesAir conditioning− Punctuality− Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 69%Reasonable 27%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Brakes109—
General repairs & maintenance92—
Oil change71—
Wheel alignment68—
Steering & suspension repair64—
Steering & suspension replacement54—
Auto brake repair44—
Auto maintenance37—

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