Oil change service · Avondale, AZ · reviewed since 2007
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 80 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 58%
4.8★★★★★1,454 Google reviews · 23 photos
90%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Brakes Plus in Avondale, AZ, 4.8 out of 5 based on 1454 reviews, with the owner responding to 94% of feedback. Customers frequently praise the staff for friendly communication, honest pricing, and thorough explanations during services like oil changes, alignments, and brake repairs. However, a minority of low-star reviews criticize the shop for unexpected price increases, perceived upselling of unnecessary repairs, and occasional delays in vehicle completion.
Google rating: 4.8 out of 5 from 1,454 reviews (90% five-star).
Reviews on this page: 1,454 Google reviews (1,255 with written comments, 20 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 25, 2026.
Service: Oil Change Service serving Avondale, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Brakes PlusOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brakes Plus: 82/100 on this factor. Category median: 83.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brakes Plus: 77/100 on this factor. Category median: 77.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brakes Plus: 86/100 on this factor. Category median: 96.A
86
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brakes Plus: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brakes Plus: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brakes Plus: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
1,454 Google reviews we collected
4.8of 5
5 stars1,31290%
4 stars574%
3 stars191%
2 stars101%
1 star564%
Praise vs complaints
Phrases our text analysis found in 1,255 written reviews
97%praise
Praise1,92497%
Complaints603%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price7069%
Reasonable2827%
Overpriced11%
Not sure33%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude47624%
Quality & results42121%
Speed & response25013%
Honesty & trust24312%
Price & value24012%
Would recommend23012%
Communication1246%
What customers talk about
We read 1,255 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very helpful and willing to work with you so you can get the best deal!”
“Great experience customer service is off the chain here.”
“orward to having service done on my air conditioning to only have it not working within the 90 day window given to me and told that I would have to pa…”
“Real quality care, fast inspections, and genuine professionalism.”
“Not on time i had an appointment for just an oil change, i was there for two hours and they hadnt even taken the car in.”
“Bruce and Jay were super kind I really trust them with vehicles .”
“BrakesPlus needs to check their verbiage if they are going to scam someone.”
“No hidden fees and no trying to sell me extra work that my car didn’t need.”
“Please do your research, this place overcharges.”
“I highly recommend this place for any brake services you might need.”
“Didn't offer any kind of service that I would recommend”
“They answered all of my questions and were very straightforward with their pricing.”
People customers mention
Hector134 reviews
Alex41 reviews
Tyler33 reviews
Jeff32 reviews
Jay22 reviews
Reyes20 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job. Pick one to see what they paid and said.
CChris5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Great experience customer service is off the chain here. From Mechanic Jay and front counter Mr. Reyes. It has been a long time for customer service like this. I will always get my truck serviced here. You gained a cutomer for life thanks guys! 🤩
Brakes
JJessica8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Brakes Plus on 75th and Lower Buckeye is THE BEST! Jay and Hector have hands down the best customer service! Very helpful and willing to work with you so you can get the best deal! I highly recommend this place for any brake services you might need. Thanks a million guys! ☺️
MMikeLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great Service!
Real quality care, fast inspections, and genuine professionalism. Shoutout to both Bruce and Jay for their stellar service. Real glad I came by and thanks for taking me in. Wish ya guys the best!
General repairs & maintenanceBrakes
NNasLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Burce was awesome customer service experience today. I recommend this place to anyone that needs breaks done.
Glad they are people like these guys still around!!
Great price
AAraujoLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Went in for a full alignment on my car and I’m impressed with how good their customer service was! 💯 and very fast! Thank you 🙏
KKandice4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Amazing customer service I recommend coming here to anyone I want to say thank you to the store manager Hector for everything and making sure me and my kids were back on the road safe Thank you God Bless you
Great experience customer service is off the chain here. From Mechanic Jay and front counter Mr. Reyes. It has been a long time for customer service like this. I will always get my truck serviced here. You gained a cutomer for life thanks guys! 🤩
Services: Brakes
Response from the owner · 3 days ago
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
J
Jessica Hargraves8 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Brakes Plus on 75th and Lower Buckeye is THE BEST! Jay and Hector have hands down the best customer service! Very helpful and willing to work with you so you can get the best deal! I highly recommend this place for any brake services you might need. Thanks a million guys! ☺️
Response from the owner · 2 years ago
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
M
MikeLocal Guide · 14 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Great Service!
Real quality care, fast inspections, and genuine professionalism. Shoutout to both Bruce and Jay for their stellar service. Real glad I came by and thanks for taking me in. Wish ya guys the best!
Services: General repairs & maintenance, Brakes
Response from the owner · a week ago
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
N
NasLocal Guide · 40 reviewsiTotal number of Google reviews Nas has written across all businesses on Google Maps, not just this one.
Burce was awesome customer service experience today. I recommend this place to anyone that needs breaks done.
Glad they are people like these guys still around!!
Price assessment: Great price
Response from the owner · a week ago
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
A
Araujo TijerinaLocal Guide · 17 reviewsiTotal number of Google reviews Araujo has written across all businesses on Google Maps, not just this one.
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
K
Kandice Rodriguez4 reviewsiTotal number of Google reviews Kandice has written across all businesses on Google Maps, not just this one.
Amazing customer service I recommend coming here to anyone I want to say thank you to the store manager Hector for everything and making sure me and my kids were back on the road safe Thank you God Bless you
Response from the owner · 3 weeks ago
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
J
Joseph Griego4 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Bruce and Jay were super kind I really trust them with vehicles . I’ve been bringing my truck here since 2015 definitely going to keep coming back for all my truck needs and going to refer them.
Price assessment: Great price
Services: Brakes
Response from the owner · 3 weeks ago
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
N
Nicole Aguilar Chacon10 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
David the tech was great ! Came back today to have my struts done they offer buy 2 get 2 free shocks and struts and I priced around many companies ! Nobody offered me a deal at all !!! But these guys did !! Half price off the alignment and buy 2 get 2 free on all SHOCKS & struts !! Call and take advantage! And get a quote ! Thanks again Jay & Hector
Okay
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
