How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREBrakes Plus
Avondale, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 1,454 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for brakes
Clear ✕All 109 Google reviews tagged “Brakes” · showing 40
Great experience customer service is off the chain here. From Mechanic Jay and front counter Mr. Reyes. It has been a long time for customer service like this. I will always get my truck serviced here. You gained a cutomer for life thanks guys! 🤩
Great Service! Real quality care, fast inspections, and genuine professionalism. Shoutout to both Bruce and Jay for their stellar service. Real glad I came by and thanks for taking me in. Wish ya guys the best!
Bruce and Jay were super kind I really trust them with vehicles . I’ve been bringing my truck here since 2015 definitely going to keep coming back for all my truck needs and going to refer them.
David the tech was great ! Came back today to have my struts done they offer buy 2 get 2 free shocks and struts and I priced around many companies ! Nobody offered me a deal at all !!! But these guys did !! Half price off the alignment and buy 2 get 2 free on all SHOCKS & struts !! Call and take advantage! And get a quote ! Thanks again Jay & Hector Okay
Jay & Bruce were excellent thanks for the honest service and work !
This team was great I came for a oil change and I knew I needed brakes also but the manager Hector and Jay worked a deal without breaking the bank thanks guys I will be back for the front brakes when I get paid again
I would love to share how professional, kind and caring the staff at this store is. They have went above and beyond for me and my experience and i am very thankful. Hector is out standing, Bruce is great and each staff at this store. You all are very appreciated. Always, Ash ♥️🙏
Jay was exceptional! The whole team was a pleasure to work with. Thanks again for working with my safety and my financial concerns in mind!
Srv. Manager Jay took care of my vehicle which was the rear drum brakes and also advised me of the car having worn shocks/struts and also the worn out control arm ball joints which i suspected. I appreciate his honesty He got me in as soon as they opened and stayed in touch with me when the work was done very…
Every time I go to Brakes Plus, the staff makes me feel welcome from the moment I walk in. Hector and Marc are always respectful, courteous, and take the time to explain everything in a way that's easy to understand. They communicate throughout the entire process and keep me informed about what my car needs. I truly…
I can’t believe how blessed I am. I came in here, needing some work done steering wheel shaking rootors worn down and am in need of new brakes, I was stressed. Then I was blessed to meet Hector Reyes. He understood my situation and worked with me on the cost. The place was clean, and cool I thought my day had…
Been coming here for years and I always love the service Hector the manager has been with Brakes Plus for years and Jay his Assistant also many years they took care of me with a battery and let me leave and come back the following few days to take care of the bill much appreciated thanks again guys
As a student, I always worry about taking my car to a mechanic because it feels like so many places try to upsell you or convince you that you need expensive repairs. I originally took my car somewhere else, and they gave me a long list of things they claimed were wrong. It didn’t sit right with me, so I decided to…
Been coming here for a couple of years, the staff is always friendly and they do a great job.
Marc was super helpful and nice. Would definitely recommend this place. Quick service and was able to be seen same day
Jay helped today gave good recommendations on my car I will be back been coming here for years thank you
Pete was the tech on my car I fixed my struts and shocks finally after a year but these guys gave me a great deal thanks Jay Marc & Hector and Pete was the tech who worked on my car very knowledgeable guy and smart and takes his time Update : I came back and did my shocks & struts and took advantage of the buy 2…
Good service and honest prices on my truck for brakes and suspension thanks Jay and Marc for honest work Buy 2 Get 2 Free on Shocks & Struts and the alignment thanks again !
Hector and his team over at this lower buckeye location absolutely go Above and beyond their customers, I brought in my F150 And they rebuilt the front end with new struts and shocks and did my front brakes, and then the alignment. I swear my truck has never driven this great!!! Thank you guys for the amazing…
Excellent service. Hector and his crew will take care of you, and treat you with respect, no sneaky add-ons or unnecessary work. He's always willing to work with you and offer a discount to help out. Highly recommend!
Always have loved this location. Hector and Jay are very communicative when it comes to any updates on your service. They will look out for what is the best accommodation and price point for your vehicle needs.
Extremely impressed with the customer service here. Clean, professional, friendly, fresh. Wooh!
Hector did an excellent job fixing my rear brakes. He’s skilled, honest, and clearly explained everything, giving me the best advice. It’s rare to find someone so trustworthy
Great service! Jay and Hector were very helpful - highly recommend!
Highly recommend Break Plus very great customer service on the phone or in person Jay is such an awesome person and they do everything here you need to get done for your car😊
Fast friendly service
Good, honest people there. Jay took care of 2 cars with different issues. Fair pricing and quality work. I’ll definitely be using them again
Ohhhh where do I begin! I am one person that is verrryyyy particular about who I let touch any part of my vehicles so when I came to this company I had did my research from the reviews, so I approached the desk and was greeted respectfully and HECTOR made my experience swell. He immediately kept it real and took…
Came here to brake plus today to get the brakes and rotors replace & changed out. When I arrived jay & hector there took care of me there at brake plus and help me out with getting that work done for my moms truck. They even gave me a wonderful deal and discount. If anyone ever is in need of brakes and rotor…
Brought my Kia for brakes and Robert helped me meet my budget
Came here after a horrible experience with a mechanic who lied about what he did and did not do to my car. I was only working with a certain amount of money and Hector the store manager helped me out in an immense way! Will definitely be coming here from now on!
Brakes pulse have amazing workers the got my car in and out and on the road good place to go if you need car help
Héctor and Sonny were a very helpful! Hooked me up with an alignment promo they had. Hector even let me eat in his office when he saw I ordered food. 10/10 would recommend
I am writing to report a very upsetting and concerning experience I had at your Brakes Plus Store #208. I visited this location for a brake job, where the team was supposed to resurface two rotors while the other two were already new. After paying nearly $500, I left the shop but did not even make it out of the…
I had an excellent experience at Brakes Plus! I brought my car in because I was having issues with my brakes, and from the moment I arrived, the staff made the process smooth and stress-free. While waiting for the diagnosis, I was able to sit comfortably in their waiting area, which had a TV and refreshments. It was…
Everyone friendly, professional and Courteous service, Hector the Manager and the Outstanding Customer service Gentleman who took care of US ! I will recommend others, family, friends and colleagues to get help/service from Brake masters, highly recommended !
Robert took care of my Malibu gave me a great deal on my brakes and great information
Thanks Robert and Hector great price on my tune up
Been bringing my ford focus for years great service
Great work on my Mercedes Benz Kc helped me and Robert got a great deal for rotors and pads and sensor wire and I priced. Around they were the cheapest !!! And fair I will be back
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Brakes | 109 | — |
| General repairs & maintenance | 92 | — |
| Oil change | 71 | — |
| Wheel alignment | 68 | — |
| Steering & suspension repair | 64 | — |
| Steering & suspension replacement | 54 | — |
| Auto brake repair | 44 | — |
| Auto maintenance | 37 | — |
