Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
Brakes Plus logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Brakes Plus

Avondale, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 1,454 Google reviews

📞 Call (480) 573-2080Request a call backWebsite ↗

Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brakes Plus is better than 82% of oil change services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brakes Plus is better than 77% of oil change services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brakes Plus is better than 86% of oil change services.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brakes Plus is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brakes Plus is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brakes Plus is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Brakes Plus for 8 kinds of job.

Brakes Plus for steering & suspension replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.54
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 54 Google reviews tagged “Steering & suspension replacement” · showing 20

AraujoLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Went in for a full alignment on my car and I’m impressed with how good their customer service was! 💯 and very fast! Thank you 🙏

Reasonable priceSteering & suspension replacementWheel alignment
RCLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

David the tech was great ! Came back today to have my struts done they offer buy 2 get 2 free shocks and struts and I priced around many companies ! Nobody offered me a deal at all !!! But these guys did !! Half price off the alignment and buy 2 get 2 free on all SHOCKS & struts !! Call and take advantage! And get a quote ! Thanks again Jay & Hector Okay

Great priceSteering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
HJLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Jay & Bruce were excellent thanks for the honest service and work !

Reasonable priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
Shermika5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

This team was great I came for a oil change and I knew I needed brakes also but the manager Hector and Jay worked a deal without breaking the bank thanks guys I will be back for the front brakes when I get paid again

Great priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
PedroLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Been coming here for years and I always love the service Hector the manager has been with Brakes Plus for years and Jay his Assistant also many years they took care of me with a battery and let me leave and come back the following few days to take care of the bill much appreciated thanks again guys

Reasonable priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
Sheila9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Manager was excellent and friendly and personable with everyone great service thank you Hector helped me with my brakes today

Steering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
Uli4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jay helped today gave good recommendations on my car I will be back been coming here for years thank you

Steering & suspension repairAuto exhaust system repairGeneral repairs & maintenance
Trey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brought my 2024 BMW 330 series in for front brakes got a great deal cheaper than the dealer great work thanks guys !

Steering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
PeterLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Pete was the tech on my car I fixed my struts and shocks finally after a year but these guys gave me a great deal thanks Jay Marc & Hector and Pete was the tech who worked on my car very knowledgeable guy and smart and takes his time Update : I came back and did my shocks & struts and took advantage of the buy 2…

Great priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
RogerLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Good service and honest prices on my truck for brakes and suspension thanks Jay and Marc for honest work Buy 2 Get 2 Free on Shocks & Struts and the alignment thanks again !

BrakesEngine repairGeneral repairs & maintenance
That11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Hector and his team over at this lower buckeye location absolutely go Above and beyond their customers, I brought in my F150 And they rebuilt the front end with new struts and shocks and did my front brakes, and then the alignment. I swear my truck has never driven this great!!! Thank you guys for the amazing…

Great priceSteering & suspension repairSteering & suspension replacementAuto brake repair
abraham4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great job On my car very professional.

Reasonable priceSteering & suspension repairSteering & suspension replacementWheel alignment
Cyubahiro2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Fast service good prices thank you honest work

Air & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
BLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Brought my Kia for brakes and Robert helped me meet my budget

Steering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
Larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Robert took care of my Malibu gave me a great deal on my brakes and great information

Steering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
ryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thanks Robert and Hector great price on my tune up

General repairs & maintenanceSteering & suspension replacementAuto engine diagnostic
Victoria4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Been bringing my ford focus for years great service

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
RalphLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brought my toyota in for brakes, and Hector took great care of my vehicle and myself. I'll be back here again for sure.

General repairs & maintenanceSteering & suspension replacementAuto engine diagnostic
Bertha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service today thank you Hector and thr staff always honest and do all major repair and suspension brakes and air conditioning

Great priceSteering & suspension repairAuto exhaust system repairGeneral repairs & maintenance
Jacob5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Came back after a while out of state still the same manager still the same crew that says alot took care of my AC and compressor and did my brakes and cv axle thanks Hector again

Auto A/C replacementAuto battery maintenanceAuto brake repair

Show more steering & suspension replacement reviews (34 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 69%Reasonable 27%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Brakes109—
General repairs & maintenance92—
Oil change71—
Wheel alignment68—
Steering & suspension repair64—
Steering & suspension replacement54—
Auto brake repair44—
Auto maintenance37—

Compare with

Valvoline Instant Oil Change logoValvoline Instant Oil ChangeExperts Score 86Avondale · 4.86★Wilhelm Automotive Repair & Tires logoWilhelm Automotive Repair & TiresExperts Score 81Avondale · 4.80★Llantera llamas logoLlantera llamasExperts Score 79Avondale · 4.77★