Analyzing 6,594,0446.6M ReviewsFor 18,29418.3K Experts

Experts Reviews · Company report
Brakes Plus logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%64+15.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Momentum penalty91−0.9Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

Brakes Plus

Avondale, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #59Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 1,764 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brakes Plus is better than 77% of oil change services.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brakes Plus is better than 64% of oil change services.B
64
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brakes Plus is better than 93% of oil change services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brakes Plus is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brakes Plus is better than 91% of oil change services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brakes Plus is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Brakes Plus for 8 kinds of job.

Brakes Plus for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 54
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Auto engine diagnostic”

AutumnLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Guys were AMAZING and got me in as quickly as they could .. didn't frown when I said what needed done they just got it done

Great priceAuto engine diagnosticA/C installation & repairAir conditioning
Shante1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brakes Plus in Avondale is a great shop to go to if you having any problems with your car. I have been going to them for the past year. Pierre, Allen, Shane and Chase will get your car together. Very reasonable price, great customer service.

Reasonable priceElectrical repairAir & cabin filter replacementTires
StephenLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Al has kept my 1997 jeep running since we got here in 2002.!!!! When the dealer told my wife her car needed new brakes and tires . .Brakes Plus looked her car over. Brakes and tires were FINE! That's another dealer that won't ever see us .

A/C installation & repairAuto maintenanceBrakes
KirstenLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Several years ago, I needed to find a shop for my son's beloved Lexus ES330 to be repaired. My son is autistic, has severe anxiety, and babies his car, so it was a very big deal for him to take it to the shop. We took it to Brakes Plus and they were so very respectful of his anxiety about it getting scratched. Since…

Air & cabin filter replacementAuto brake repairAuto brake replacement
Edson12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are very honest and fair. Something that is absolutely vital for me since I’m not familiar with cars. I’d recommend them to anyone

Auto engine diagnosticGeneral repairs & maintenance
MichaelLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After trying several automotive repair companies including some big names in town, Howard and his crew at this Brakes Plus in Avondale far exceeded anyone I’ve used in the past. I had another mechanic diagnose my AC on my work van. He recommended a recharge and added Freon…it never fixed the problem. Another company…

A/C installation & repairAuto A/C rechargeAuto A/C replacement
F.w3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Love it there the discounts are out standing and they're always looking out for you. Every one there is very friendly and very respectful this place is the only place I take both of my vehicles

A/C installation & repairAir & cabin filter replacementBrakes
MickaelaLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Our family and business has been trusting everyone over at Brakes Plus for years. Highly recommend, excellent service from Allen, Jason and the whole crew! Will go back again and again.

ElectricalAuto engine diagnosticElectrical repair+ Punctuality+ Quality+ Professionalism
Ronnie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Over the years we haves used a couple different auto shops but once we started going to brakes plus in Avondale we never needed to go anywhere else. They always do the work they say they are going to do and after wards I have never had any issues with any work performed. They have always gone above and beyond to…

BrakesAir conditioningAuto engine diagnostic+ Punctuality+ Professionalism
Alex1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Really good service! I’m glad Jason was there to help me assess the situation. Very helpful and kind.

BrakesAuto engine diagnosticGeneral repairs & maintenance+ Quality+ Professionalism+ Value
David9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My car had not been driven in 2 years. Jason was very helpful with explaining what work needed to be done. He also gave me additional information about a fuel cleaner I should use and it helped clear up my fuel system. My car is running great. I just wanted to thank Jason for his help., I also want to thank…

Auto engine diagnosticGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
A.Local Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

All the people there are so amazing! Trust me when I say that they are the best out of all the best from customer service down to their work absolutely excellent. Allen and Jesse are such nice people. Thank you brake plus for fixing my car. Love this place!

Auto engine diagnosticOil change+ Punctuality+ Quality+ Professionalism
M10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Love Brakes Plus !! Always given options on my repairs and other work that’s needed. Allen is the Store Manager and has been here for many years !!!! Great guy and a great leader , Hector also is great and has been there for a few years and Pierre aka Chuck “ they call him lol and Jason the new guy !! awesome crew…

Air conditioningAuto engine diagnosticElectrical repair+ Punctuality+ Quality+ Professionalism
BrendaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Hector is very good to work with and we're always treated well. He is knowledgeable and does great work.

Auto engine diagnosticEngine repairOil change+ Punctuality+ Quality+ Professionalism
arthur5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticOil changeAuto engine tuning+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 71%Reasonable 24%Overpriced 1%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Oil change95—
Brakes91—
General repairs & maintenance50—
Wheel alignment42—
Steering & suspension repair22—
Tire rotations20—
A/C installation & repair18—
Air conditioning16—

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