How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%64+15.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Momentum penalty91−0.9Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCOREBrakes Plus
Avondale, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #59Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 1,764 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for brakes
Clear ✕All 91 Google reviews tagged “Brakes” · showing 40
I had a great experience with Alonso. He accommodated me with a same-day appointment for my brakes and alignment, took the time to explain what services I'd need next, and broke down the pricing clearly. In today's economy, getting honest service and being able to use coupons means a lot. Thank you, Alonso!
First time here. Alonso was courteous and friendly. Fast service, good prices.
I came here because of the reviews, I don’t know why I didn’t get the same experience. I called and spoke with Alonso on 10/19/26 To get a quote for my front brake pads and rotors. He said he couldn’t give me one and that I should bring the car in instead. I told him that I got a quote from another shop and wanted…
As a person from out of state to find this place in Arizona I was truly impressed with a customer service I was provided. I am from Salt Lake City, Utah. Robert was the first gentleman to help me out. KC came to finish helping me out in the counter and take care of the particular needs that I wanted. I want a…
This was my first time at Brakes Plus. From my phone interaction with Bob and the service I received when I arrived , it was a great experience. Lonzo the manager was amazing. He kept me updated on my truck and provided great customer service. The whole staff was very nice and courteous!!! Recommend 100%
Ray was very helpful. Honest about work that is needed, and competitive pricing.
I was recommended by an auto zone to go to this place and WOW. super nice attendants, quick service, they even checked a couple ither things i mentioned and all for one amazing price!!!! I HIGHLY HIGHLY RECOMMEND GOING HERE!
Amazing service!! Thank you Robert and the team for taking the time to help me out they are the best. Such kind and caring people, they will take good care of you and your car. THANK YOU AGAIN!
Went above and beyond to sort out a complex issue.
Great customer service and got my car done quick and didn’t push me to get unnecessary things done ti my car. Definitely will be going back when my car needs more work
I had a very good experience here. The price was good the service was good and prompt. I made an appointment for brakes and recommend the same as they do get quite a lot of walk in business. Overall, I happy with the establishment and would return for other work.
Professional and detailed. Very helpful answering questions.
Casey and Allen took care of me. Got me the parts I needed and pointed me towards the right direction. Amazing shop!
Great customer service all the guys there are very helpful and my car was fixed within good amount of time.
KC was amazing. The whole entire team was absolutely incredible. They did an amazing job on the brakes. Highly recommend to everyone.
I had to get my brakes fixed they gave me an amazing price also ended up getting an oil change and my AC fixed. Kassey was amazing in the front. They’ve gained a loyal customer great prices and good conversation while waiting for my car. I would recommend brakes plus to anyone. Thank you once again
Allen and the team were more than helpful getting our front brakes done with the best options. Couldn’t recommend more!
Jim and Allen were over the top exceptional on their servicing ! They went above and beyond and exceeded my expectations, I will be coming back thank you guys so much!
Jim and Allen were a great help! Ran down all the number with us precisely and made sure we’re were safe to drive!
Best shop in Avondale
Jim and Allen was fantastic. The service was impeccable and speedy
Got my brakes redone here after getting insanely high estimates at other mechanics. Quality work and honest mechanics with great prices. Definitely recommend going here.
Great customer service. Staff explained everything very well.
Traveling through California winter rain storm and brakes started making a grinding noise. We stopped first place we could (Brakes Plus, AZ) and the service time and price were reasonable. Brakes replaced and even had an oil change while making the unplanned pit stop. Feeling safe and ready for a continued road trip…
Thank you Brakes Plus. The Staff was wonderful, from the beginning when I called all the way until I left the establishment. I highly recommend this location. I will never cut corners again with having some stranger do work on my vehicle again. Brakes Plus resolved an issue I had with the previous work done and kept…
Exceptional service from start to finish! I came in to get my brakes done and the entire team went above and beyond. Pierre, the service advisor, was professional, welcoming, and made the whole process smooth and stress-free. James, the mechanic, was extremely knowledgeable and took the time to explain what was…
Great customer service
I want to give a huge thank-you to the team at Brakes Plus Store #204 for their honesty, professionalism, and outstanding service. After having a very upsetting and confusing experience at another location, I brought my car here—and I am so grateful that I did. Chase helped us right away and was incredibly kind,…
We’ve been to this location a few times for several different reasons. Each time was very pleasant, the staff are friendly and do their best to give you the best quote for the job. Especially Allen! We will continue to visit this location for our future needs.
I took my vehicle due to prompting service A was needed. I had several times taken my vehicles to brake plus before. I spoke to Scott, as always, very professional and pleasant to talk to. The prices are very affordable compared to other places. I love this place from the owner, Allen, down to people on the front…
Chase was very friendly, and everyone was so welcoming and made us feel comfortable while we waited, great customer service,will be back for future services!
The guys at the Avondale location were top-tier! They’re knowledgeable, friendly, efficient, and communicative. The first time I came in, they weren’t able to accommodate me that day, which was totally fine, but they still made the experience great. The team was cracking jokes, and one of them even went to grab…
This was my very first time going to brakes plus. I must say that my experience was top-tier. From Allen to Chase, those guys made me feel comfortable made me feel seen and heard and on top of that they fix my issue with my brakes. I highly recommend that you go to brakes plus those guys will get you right. Thank you so much!!
Friendly staff. Great communication. Shane did a great job walking me through the repairs and keepin me updated along the way.
I highly recommend you come to the Brakes plus in Avondale they do a awesome job. Ask for Jared.
Tanner was absolutely amazing. He was the biggest help ever with saving money and fast service!!
Scott and Tanner are THE BEST! I took my Jeep in for a normal oil change and for them to take a peek at the breaks. Turns out I needed back breaks desperately so they worked hard to get the right coupons and bring my bill down to a reasonable amount. Gotta love these guys for going waaaay beyond call of duty! This…
Al has kept my 1997 jeep running since we got here in 2002.!!!! When the dealer told my wife her car needed new brakes and tires . .Brakes Plus looked her car over. Brakes and tires were FINE! That's another dealer that won't ever see us .
I highly recommend coming to this location. I didn't have an appointment but Ian our service advisor made sure my car was taken in right away. The whole staff was awesome and even offered my daughter crayons and paper to color. Thank you everyone!
Several years ago, I needed to find a shop for my son's beloved Lexus ES330 to be repaired. My son is autistic, has severe anxiety, and babies his car, so it was a very big deal for him to take it to the shop. We took it to Brakes Plus and they were so very respectful of his anxiety about it getting scratched. Since…
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 95 | — |
| Brakes | 91 | — |
| General repairs & maintenance | 50 | — |
| Wheel alignment | 42 | — |
| Steering & suspension repair | 22 | — |
| Tire rotations | 20 | — |
| A/C installation & repair | 18 | — |
| Air conditioning | 16 | — |


