How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%64+15.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Momentum penalty91−0.9Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCOREBrakes Plus
Avondale, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #59Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 1,764 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for general repairs & maintenance
Clear ✕All 51 Google reviews tagged “General repairs & maintenance” · showing 40
As a person from out of state to find this place in Arizona I was truly impressed with a customer service I was provided. I am from Salt Lake City, Utah. Robert was the first gentleman to help me out. KC came to finish helping me out in the counter and take care of the particular needs that I wanted. I want a…
Thank you to the Brakes Plus team for the outstanding work done to my vehicle. But most importantly I want to Thank Robert for going above and beyond you helped me and my family out tremendously Excellent customer service . I highly recommend taking your vehicle here for any type of work you need done . I appreciate you all.
Super friendly and accommodating. Prices are more than fair. I’ll continue to bring my car here.
Great place to learn about cars, bought a 2011 chrysler 200, for 1300 dollars. Yeah, safe to say I come here pretty often, luckily the prices are pretty affordable and they know pretty well what they're doing
Robert was fantastic help today. He made everything super easy and was completely transparent about what was needed. Definitely recommended because of his friendly service.
Its always a pleasure coming here. Being a woman and going to a mechanic is always daunting because they try and sell you everything under the sun, but not here unless you actually need it! Ive come here for multiple services and I can say the service is always top tier! To top it off, Chase the service advisor has…
The kind of people you want working on your car. You’ll feel better knowing you’ll get the best bang for your buck with consistent quality and full honesty
Primera vez y volveré excelente servicio buen servicio al cliente y sobre todo eficaz súper buen precio tienen mi confianza y volveré !! 🩷✨
I came ub thinking I had a coolant leak. They could have charged me for a lot of things that werent wrong..honest and fair!
The guys at the Avondale location were top-tier! They’re knowledgeable, friendly, efficient, and communicative. The first time I came in, they weren’t able to accommodate me that day, which was totally fine, but they still made the experience great. The team was cracking jokes, and one of them even went to grab…
Everyone was very friendly and kind, the customer service was great and I felt very good having my car in their hands, my car came out very good and every issue was gone and eliminated, also chase pumped up my tires for me out of his own will which was very kind.
A co workers recommended me here. Came in for an oil change. They re filled my windshield washer fluid & did inspections for free as well as a $20 discount. Chase was very informative, professional, & friendly. The manager and crew were as well. I was informed & brought into the work garage where my vehicle was to…
Brakes Plus in Avondale is a great shop to go to if you having any problems with your car. I have been going to them for the past year. Pierre, Allen, Shane and Chase will get your car together. Very reasonable price, great customer service.
Great service, service Advisor Yoshi was friendly and answered my questions.
Scott and Tanner are THE BEST! I took my Jeep in for a normal oil change and for them to take a peek at the breaks. Turns out I needed back breaks desperately so they worked hard to get the right coupons and bring my bill down to a reasonable amount. Gotta love these guys for going waaaay beyond call of duty! This…
Highly recommend this location!! Allen and his team provide great service and excellent customer service.
The adviser, Josh, did a great job. Extremely knowlegeable, friendly, efficient. He saved me a lot of money
I came to this place the first time for an oil change and after that brake plus has been my mechanic to go whenever I need something repaired. They take their time to explain the issues and even take me to the car so I can see the problems myself. They are very knowledgeable and professional, they have free WIFI,…
Several years ago, I needed to find a shop for my son's beloved Lexus ES330 to be repaired. My son is autistic, has severe anxiety, and babies his car, so it was a very big deal for him to take it to the shop. We took it to Brakes Plus and they were so very respectful of his anxiety about it getting scratched. Since…
They are always friendly and super fast!
These guys are very honest and fair. Something that is absolutely vital for me since I’m not familiar with cars. I’d recommend them to anyone
Tommy our service manager was great help in finding what I needed and got it done as quick as he could parts and everything .they did an awesome job much appreciated
Service writer Tommy was great.
If you're looking for a top-notch auto shop Brake's Plus in Avondale is the shop for you! Their service is above and beyond from the point of contact through completion of the service(s). They can typically schedule your appointment for the same day or within a day or two. During my most recent service…
After trying several automotive repair companies including some big names in town, Howard and his crew at this Brakes Plus in Avondale far exceeded anyone I’ve used in the past. I had another mechanic diagnose my AC on my work van. He recommended a recharge and added Freon…it never fixed the problem. Another company…
Love it there the discounts are out standing and they're always looking out for you. Every one there is very friendly and very respectful this place is the only place I take both of my vehicles
Kati was my service advisor this time around. Usually Hector is the one I end up working with. But I can honestly say that they're both knowledgeable and quick with helping customers. I brought my truck in today thinking it needed a good amount of maintenance done. To my surprise, other than two basic things,…
Our family and business has been trusting everyone over at Brakes Plus for years. Highly recommend, excellent service from Allen, Jason and the whole crew! Will go back again and again.
They was amazingly sweet and super nice great at explaining everything to me enough for me to understand will b coming back for sure
Russ was an excellent helper for us. Kind helpful and understanding this man went out of his way to help us . It feels like family . Alan is a great manager and hires the best of the best. Thanks to you two we are safely on the road again and can’t wait to bring our ride back for service ( not too soon tho hahaha) We deeply thank you Russ and Alan😊
I came in to Brake plus and Jason at the front desk. Help me by reconnecting my undercarriage.
Over the years we haves used a couple different auto shops but once we started going to brakes plus in Avondale we never needed to go anywhere else. They always do the work they say they are going to do and after wards I have never had any issues with any work performed. They have always gone above and beyond to…
I always receive great customer service from Jason, Never had 1 complaint out of my multiple visits.
Jason did a great job explaining everything to me did every thing I needed done pleased with my service will be going back
I was very pleased with the exceptional 2 and work that I received at the Avondale location and they seemed 2 they really cared about making sure that they did the work correctly and that I was satisfied with the work done I would highly recommend this location for anyone needing car repair and want great…
Really good service! I’m glad Jason was there to help me assess the situation. Very helpful and kind.
My car had not been driven in 2 years. Jason was very helpful with explaining what work needed to be done. He also gave me additional information about a fuel cleaner I should use and it helped clear up my fuel system. My car is running great. I just wanted to thank Jason for his help., I also want to thank…
GREAT PLACE!!! GREAT CUSTOMER SERVICE !!! Love it there ! Allen , Hector and Jason is great ! We’ll definitely be back!!
Love Brakes Plus !! Always given options on my repairs and other work that’s needed. Allen is the Store Manager and has been here for many years !!!! Great guy and a great leader , Hector also is great and has been there for a few years and Pierre aka Chuck “ they call him lol and Jason the new guy !! awesome crew…
This is one of the best car repair places I have ever used. As a women mechanics always seem to take advantage of you. But not here they do good quality work and I would recommend them to anyone. Everyone is nice there but Pierre is my favorite very friendly and helpful.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 95 | — |
| Brakes | 91 | — |
| General repairs & maintenance | 50 | — |
| Wheel alignment | 42 | — |
| Steering & suspension repair | 22 | — |
| Tire rotations | 20 | — |
| A/C installation & repair | 18 | — |
| Air conditioning | 16 | — |