How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%64+15.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Momentum penalty91−0.9Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCOREBrakes Plus
Avondale, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #59Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 1,764 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for oil change
Clear ✕All 95 Google reviews tagged “Oil change” · showing 20
Great experience! I walked in without an appointment, and Alonso was able to get my car taken care of within an hour. He was friendly, helpful, and provided excellent customer service. I really appreciate the quick and efficient service. I’ll definitely be coming back! Highly recommend!
Fast and easy work
As a person from out of state to find this place in Arizona I was truly impressed with a customer service I was provided. I am from Salt Lake City, Utah. Robert was the first gentleman to help me out. KC came to finish helping me out in the counter and take care of the particular needs that I wanted. I want a…
Made an appointment and showed up on time for a 1pm oil change and tire rotation, and they didn't get my car in until almost an hour after my scheduled time and didn't begin working on it until 2 hours after I arrived. I didn't close out until after 4pm. The guy working the front desk was very friendly, but I was…
Hand down best service I have experience.
Thank you to the Brakes Plus team for the outstanding work done to my vehicle. But most importantly I want to Thank Robert for going above and beyond you helped me and my family out tremendously Excellent customer service . I highly recommend taking your vehicle here for any type of work you need done . I appreciate you all.
I came here for an oil change as a first driver trying to take care of my car, Robert and the rest of the staff were so sweet and friendly with me! they did an excellent job on my car, I would definitely come back again in the future to get another car service
Alan and his crew are the best.
I always come here for my oil changes and they always have great customer service, great communication, and work quickly. I’ve never had a bad experience coming here.
Everyone here was so friendly and they made time for my last minute oil change. This is the only place i come for oil changes and they always have a coupon online too.
Robert was fantastic help today. He made everything super easy and was completely transparent about what was needed. Definitely recommended because of his friendly service.
Great customer service all the guys there are very helpful and my car was fixed within good amount of time.
I went there for the second time when I felt like my care was tooken care of and felt welcomed , you guys definitely redeemed yourselves and keep up the great work you guys are awesome ! I’ll definitely look forward to going to that location more
I had to get my brakes fixed they gave me an amazing price also ended up getting an oil change and my AC fixed. Kassey was amazing in the front. They’ve gained a loyal customer great prices and good conversation while waiting for my car. I would recommend brakes plus to anyone. Thank you once again
Casey was really cool and they helped me out a lot! A nice team to work with and recommend their services.
Been coming to the Avondale location for 10 years without issue. Allen runs his store well and I can always depend on them to take good care of my vehicle.
Its always a pleasure coming here. Being a woman and going to a mechanic is always daunting because they try and sell you everything under the sun, but not here unless you actually need it! Ive come here for multiple services and I can say the service is always top tier! To top it off, Chase the service advisor has…
Fast and professional! Had my oil changed and alignment done for under $200 and in less than the 2 hours I was quoted. My new go to!
If you’re a minority do not bring your car they are extremely racist and disrespectful they put something in my car and ruined it. Told me my car was gonna explode after my oil change and they left oil all over my engine and radiator. Do not trust them with you vehicle i had to go somewhere else and was told they…
The kind of people you want working on your car. You’ll feel better knowing you’ll get the best bang for your buck with consistent quality and full honesty
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 95 | — |
| Brakes | 91 | — |
| General repairs & maintenance | 50 | — |
| Wheel alignment | 42 | — |
| Steering & suspension repair | 22 | — |
| Tire rotations | 20 | — |
| A/C installation & repair | 18 | — |
| Air conditioning | 16 | — |

