How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%64+15.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Momentum penalty91−0.9Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCOREBrakes Plus
Avondale, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #59Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 1,764 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for oil change
Clear ✕All 95 Google reviews tagged “Oil change” · showing 40
Great experience! I walked in without an appointment, and Alonso was able to get my car taken care of within an hour. He was friendly, helpful, and provided excellent customer service. I really appreciate the quick and efficient service. I’ll definitely be coming back! Highly recommend!
Fast and easy work
As a person from out of state to find this place in Arizona I was truly impressed with a customer service I was provided. I am from Salt Lake City, Utah. Robert was the first gentleman to help me out. KC came to finish helping me out in the counter and take care of the particular needs that I wanted. I want a…
Made an appointment and showed up on time for a 1pm oil change and tire rotation, and they didn't get my car in until almost an hour after my scheduled time and didn't begin working on it until 2 hours after I arrived. I didn't close out until after 4pm. The guy working the front desk was very friendly, but I was…
Hand down best service I have experience.
Thank you to the Brakes Plus team for the outstanding work done to my vehicle. But most importantly I want to Thank Robert for going above and beyond you helped me and my family out tremendously Excellent customer service . I highly recommend taking your vehicle here for any type of work you need done . I appreciate you all.
I came here for an oil change as a first driver trying to take care of my car, Robert and the rest of the staff were so sweet and friendly with me! they did an excellent job on my car, I would definitely come back again in the future to get another car service
Alan and his crew are the best.
I always come here for my oil changes and they always have great customer service, great communication, and work quickly. I’ve never had a bad experience coming here.
Everyone here was so friendly and they made time for my last minute oil change. This is the only place i come for oil changes and they always have a coupon online too.
Robert was fantastic help today. He made everything super easy and was completely transparent about what was needed. Definitely recommended because of his friendly service.
Great customer service all the guys there are very helpful and my car was fixed within good amount of time.
I went there for the second time when I felt like my care was tooken care of and felt welcomed , you guys definitely redeemed yourselves and keep up the great work you guys are awesome ! I’ll definitely look forward to going to that location more
I had to get my brakes fixed they gave me an amazing price also ended up getting an oil change and my AC fixed. Kassey was amazing in the front. They’ve gained a loyal customer great prices and good conversation while waiting for my car. I would recommend brakes plus to anyone. Thank you once again
Casey was really cool and they helped me out a lot! A nice team to work with and recommend their services.
Been coming to the Avondale location for 10 years without issue. Allen runs his store well and I can always depend on them to take good care of my vehicle.
Its always a pleasure coming here. Being a woman and going to a mechanic is always daunting because they try and sell you everything under the sun, but not here unless you actually need it! Ive come here for multiple services and I can say the service is always top tier! To top it off, Chase the service advisor has…
Fast and professional! Had my oil changed and alignment done for under $200 and in less than the 2 hours I was quoted. My new go to!
If you’re a minority do not bring your car they are extremely racist and disrespectful they put something in my car and ruined it. Told me my car was gonna explode after my oil change and they left oil all over my engine and radiator. Do not trust them with you vehicle i had to go somewhere else and was told they…
The kind of people you want working on your car. You’ll feel better knowing you’ll get the best bang for your buck with consistent quality and full honesty
Jim and Allen was fantastic. The service was impeccable and speedy
Primera vez y volveré excelente servicio buen servicio al cliente y sobre todo eficaz súper buen precio tienen mi confianza y volveré !! 🩷✨
The staffs are very professional and very friendly. Recommend them to my friends and family.
I’ve been coming to this location for 10+ years they are always efficient & honest. 10/10 service!
Traveling through California winter rain storm and brakes started making a grinding noise. We stopped first place we could (Brakes Plus, AZ) and the service time and price were reasonable. Brakes replaced and even had an oil change while making the unplanned pit stop. Feeling safe and ready for a continued road trip…
Each and every one of the staff was so incredibly sweet and welcoming. Very fast and helpful, will definitely be coming back in the future!
It was my first time and definitely won’t be my last !!, I am very happy with the service! Very friendly, always helpful and extremely patient with customers! Explained and responded to All questions I had! I’m very satisfied with my service. Mr. Yoshi and the other Gentleman I didn’t get his name were veré…
We’ve been to this location a few times for several different reasons. Each time was very pleasant, the staff are friendly and do their best to give you the best quote for the job. Especially Allen! We will continue to visit this location for our future needs.
The guys at the Avondale location were top-tier! They’re knowledgeable, friendly, efficient, and communicative. The first time I came in, they weren’t able to accommodate me that day, which was totally fine, but they still made the experience great. The team was cracking jokes, and one of them even went to grab…
A co workers recommended me here. Came in for an oil change. They re filled my windshield washer fluid & did inspections for free as well as a $20 discount. Chase was very informative, professional, & friendly. The manager and crew were as well. I was informed & brought into the work garage where my vehicle was to…
Brakes Plus in Avondale is a great shop to go to if you having any problems with your car. I have been going to them for the past year. Pierre, Allen, Shane and Chase will get your car together. Very reasonable price, great customer service.
This place is amazing! Starting with Jeffrey who checked me in. Facility and parking lot are pristine which says a lot for their overall work ethic… First impressions say a lot. Talk with Caleb as I waited and he was very friendly and informative. Scott was over seeing the maintenance of my truck and was very honest…
Amazing Staff and an amazing job! It didn’t take long at all and they were super welcoming!
Been taking my cars here for years and they have yet to let me down. They always go above and beyond, being up front and are extremely outgoing and kind. They even remember me and my mess of a Nissan 350z haha. I recommend Brakes Plus here specifically as they will do things in a timely manner that always surprises…
Scott and Tanner are THE BEST! I took my Jeep in for a normal oil change and for them to take a peek at the breaks. Turns out I needed back breaks desperately so they worked hard to get the right coupons and bring my bill down to a reasonable amount. Gotta love these guys for going waaaay beyond call of duty! This…
Wonderful friendly attitude from service staff combined with timely and professional service!!!
They were able to get me in as a walkin after I accidentally made an appointment at another location! They were quick and super kind.
Al has kept my 1997 jeep running since we got here in 2002.!!!! When the dealer told my wife her car needed new brakes and tires . .Brakes Plus looked her car over. Brakes and tires were FINE! That's another dealer that won't ever see us .
The adviser, Josh, did a great job. Extremely knowlegeable, friendly, efficient. He saved me a lot of money
I came to this place the first time for an oil change and after that brake plus has been my mechanic to go whenever I need something repaired. They take their time to explain the issues and even take me to the car so I can see the problems myself. They are very knowledgeable and professional, they have free WIFI,…
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 95 | — |
| Brakes | 91 | — |
| General repairs & maintenance | 50 | — |
| Wheel alignment | 42 | — |
| Steering & suspension repair | 22 | — |
| Tire rotations | 20 | — |
| A/C installation & repair | 18 | — |
| Air conditioning | 16 | — |
