How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%64+15.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Momentum penalty91−0.9Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCOREBrakes Plus
Avondale, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #59Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 1,764 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for oil change
Clear ✕All 95 Google reviews tagged “Oil change” · showing 80
Great experience! I walked in without an appointment, and Alonso was able to get my car taken care of within an hour. He was friendly, helpful, and provided excellent customer service. I really appreciate the quick and efficient service. I’ll definitely be coming back! Highly recommend!
Fast and easy work
As a person from out of state to find this place in Arizona I was truly impressed with a customer service I was provided. I am from Salt Lake City, Utah. Robert was the first gentleman to help me out. KC came to finish helping me out in the counter and take care of the particular needs that I wanted. I want a…
Made an appointment and showed up on time for a 1pm oil change and tire rotation, and they didn't get my car in until almost an hour after my scheduled time and didn't begin working on it until 2 hours after I arrived. I didn't close out until after 4pm. The guy working the front desk was very friendly, but I was…
Hand down best service I have experience.
Thank you to the Brakes Plus team for the outstanding work done to my vehicle. But most importantly I want to Thank Robert for going above and beyond you helped me and my family out tremendously Excellent customer service . I highly recommend taking your vehicle here for any type of work you need done . I appreciate you all.
I came here for an oil change as a first driver trying to take care of my car, Robert and the rest of the staff were so sweet and friendly with me! they did an excellent job on my car, I would definitely come back again in the future to get another car service
Alan and his crew are the best.
I always come here for my oil changes and they always have great customer service, great communication, and work quickly. I’ve never had a bad experience coming here.
Everyone here was so friendly and they made time for my last minute oil change. This is the only place i come for oil changes and they always have a coupon online too.
Robert was fantastic help today. He made everything super easy and was completely transparent about what was needed. Definitely recommended because of his friendly service.
Great customer service all the guys there are very helpful and my car was fixed within good amount of time.
I went there for the second time when I felt like my care was tooken care of and felt welcomed , you guys definitely redeemed yourselves and keep up the great work you guys are awesome ! I’ll definitely look forward to going to that location more
I had to get my brakes fixed they gave me an amazing price also ended up getting an oil change and my AC fixed. Kassey was amazing in the front. They’ve gained a loyal customer great prices and good conversation while waiting for my car. I would recommend brakes plus to anyone. Thank you once again
Casey was really cool and they helped me out a lot! A nice team to work with and recommend their services.
Been coming to the Avondale location for 10 years without issue. Allen runs his store well and I can always depend on them to take good care of my vehicle.
Its always a pleasure coming here. Being a woman and going to a mechanic is always daunting because they try and sell you everything under the sun, but not here unless you actually need it! Ive come here for multiple services and I can say the service is always top tier! To top it off, Chase the service advisor has…
Fast and professional! Had my oil changed and alignment done for under $200 and in less than the 2 hours I was quoted. My new go to!
If you’re a minority do not bring your car they are extremely racist and disrespectful they put something in my car and ruined it. Told me my car was gonna explode after my oil change and they left oil all over my engine and radiator. Do not trust them with you vehicle i had to go somewhere else and was told they…
The kind of people you want working on your car. You’ll feel better knowing you’ll get the best bang for your buck with consistent quality and full honesty
Jim and Allen was fantastic. The service was impeccable and speedy
Primera vez y volveré excelente servicio buen servicio al cliente y sobre todo eficaz súper buen precio tienen mi confianza y volveré !! 🩷✨
The staffs are very professional and very friendly. Recommend them to my friends and family.
I’ve been coming to this location for 10+ years they are always efficient & honest. 10/10 service!
Traveling through California winter rain storm and brakes started making a grinding noise. We stopped first place we could (Brakes Plus, AZ) and the service time and price were reasonable. Brakes replaced and even had an oil change while making the unplanned pit stop. Feeling safe and ready for a continued road trip…
Each and every one of the staff was so incredibly sweet and welcoming. Very fast and helpful, will definitely be coming back in the future!
It was my first time and definitely won’t be my last !!, I am very happy with the service! Very friendly, always helpful and extremely patient with customers! Explained and responded to All questions I had! I’m very satisfied with my service. Mr. Yoshi and the other Gentleman I didn’t get his name were veré…
We’ve been to this location a few times for several different reasons. Each time was very pleasant, the staff are friendly and do their best to give you the best quote for the job. Especially Allen! We will continue to visit this location for our future needs.
The guys at the Avondale location were top-tier! They’re knowledgeable, friendly, efficient, and communicative. The first time I came in, they weren’t able to accommodate me that day, which was totally fine, but they still made the experience great. The team was cracking jokes, and one of them even went to grab…
A co workers recommended me here. Came in for an oil change. They re filled my windshield washer fluid & did inspections for free as well as a $20 discount. Chase was very informative, professional, & friendly. The manager and crew were as well. I was informed & brought into the work garage where my vehicle was to…
Brakes Plus in Avondale is a great shop to go to if you having any problems with your car. I have been going to them for the past year. Pierre, Allen, Shane and Chase will get your car together. Very reasonable price, great customer service.
This place is amazing! Starting with Jeffrey who checked me in. Facility and parking lot are pristine which says a lot for their overall work ethic… First impressions say a lot. Talk with Caleb as I waited and he was very friendly and informative. Scott was over seeing the maintenance of my truck and was very honest…
Amazing Staff and an amazing job! It didn’t take long at all and they were super welcoming!
Been taking my cars here for years and they have yet to let me down. They always go above and beyond, being up front and are extremely outgoing and kind. They even remember me and my mess of a Nissan 350z haha. I recommend Brakes Plus here specifically as they will do things in a timely manner that always surprises…
Scott and Tanner are THE BEST! I took my Jeep in for a normal oil change and for them to take a peek at the breaks. Turns out I needed back breaks desperately so they worked hard to get the right coupons and bring my bill down to a reasonable amount. Gotta love these guys for going waaaay beyond call of duty! This…
Wonderful friendly attitude from service staff combined with timely and professional service!!!
They were able to get me in as a walkin after I accidentally made an appointment at another location! They were quick and super kind.
Al has kept my 1997 jeep running since we got here in 2002.!!!! When the dealer told my wife her car needed new brakes and tires . .Brakes Plus looked her car over. Brakes and tires were FINE! That's another dealer that won't ever see us .
The adviser, Josh, did a great job. Extremely knowlegeable, friendly, efficient. He saved me a lot of money
I came to this place the first time for an oil change and after that brake plus has been my mechanic to go whenever I need something repaired. They take their time to explain the issues and even take me to the car so I can see the problems myself. They are very knowledgeable and professional, they have free WIFI,…
Several years ago, I needed to find a shop for my son's beloved Lexus ES330 to be repaired. My son is autistic, has severe anxiety, and babies his car, so it was a very big deal for him to take it to the shop. We took it to Brakes Plus and they were so very respectful of his anxiety about it getting scratched. Since…
Have taken my 06 civic here on multiple occasions for regular service and major repairs and always have a great experience. Allen and his team are great!
Great service with great workers and a great price. Will definitely use them again. Thanks a bunch.
My first time bringing my vehicle to get serviced at Brakes Plus, and wow....the customer service was absolutely exceptional. These guys truly operate with integrity and have your best interest at heart. They've definitely gained my busines :)
Scheduled appt for 9:00 a.m. Was attended to immediately upon arriving and they took my car in shortly thereafter. Staff is friendly, do excellent work and have fair pricing.
Always a pleasure going to Brakes Plus in Avondale! They went above and beyond to make sure that my car was safe to drive since I have 2 kids that are always with me. A special thanks to the manager Allen for always making sure everything is taken care of before I get back on the road!
If you’re looking for sincere honest mechanics this is your place I am a single mom and they did not take a advantage of me instead they helped me. If a single mother can trust these mechanics, then you know that they are honest and good hearted men. They’re here to help the community not scam nor take advantage! So…
Good service from these guys
10/10! Everyone was very friendly and helpful. I was comfortable in the environment and the service was performed efficiently. Will be coming back!
New to the area and chose Brakes Plus based on their quality and amount of reviews. I made an appointment only hours before my scheduled service, dropped off my vehicle with no issues. Service was completed in less time than originally estimated. Overall value for quality of work, efficiency, price were all…
If you're looking for a top-notch auto shop Brake's Plus in Avondale is the shop for you! Their service is above and beyond from the point of contact through completion of the service(s). They can typically schedule your appointment for the same day or within a day or two. During my most recent service…
Went for an oil change and received excellent service thanks to Jared and his team! They also supplied me with a few service recommendations which is super helpful so that im aware of items that will need to be serviced soon. Thanks again! 😊
Jared was very nice and let me know what was going on throughout the waiting period. Will definitely use them in the future.
After trying several automotive repair companies including some big names in town, Howard and his crew at this Brakes Plus in Avondale far exceeded anyone I’ve used in the past. I had another mechanic diagnose my AC on my work van. He recommended a recharge and added Freon…it never fixed the problem. Another company…
Always great communicators and they don’t seem to ever try to sell me on anything that I dont need. Ultra trustworthy.
Great service and awesome staff
Good and fast oil change. If you're female, expect one of the mechanics to try and sell you extra unwanted services and a credit card.
Love it there the discounts are out standing and they're always looking out for you. Every one there is very friendly and very respectful this place is the only place I take both of my vehicles
This was one of the best experiences I've ever had in my entire life customer service was definitely friendly and made me want to tell everyone as well as come back thank you so much me and my 13 children appreciate it
Lived in the Valley for 8+ yrs, it has ALWAYS been hard to find a full service shop that will help teach/educate/show where I stand with the maintenance of my vehicle. This Staff is amazing: Russ (highly recommended), Allen, and a couple Mikes...all have a GREAT dymanic as team. Appreciate their thoroughness and…
Our family and business has been trusting everyone over at Brakes Plus for years. Highly recommend, excellent service from Allen, Jason and the whole crew! Will go back again and again.
Russ was an excellent helper for us. Kind helpful and understanding this man went out of his way to help us . It feels like family . Alan is a great manager and hires the best of the best. Thanks to you two we are safely on the road again and can’t wait to bring our ride back for service ( not too soon tho hahaha) We deeply thank you Russ and Alan😊
Jason was great took care of us.
Over the years we haves used a couple different auto shops but once we started going to brakes plus in Avondale we never needed to go anywhere else. They always do the work they say they are going to do and after wards I have never had any issues with any work performed. They have always gone above and beyond to…
Jason in the front n rear😊was on top of his game!! All was clean..hot coffee was great!! Thank you !
Brakes plus is the place to go to due to the good quality of service they provide as well as staff . Jason the Service advisor does an outstanding job and is very respectful and is willing to provide as much help as he can every time. I would rate Brakes plus a 10/10 .
Jason Bixel the service advisor, great customer service! This is the only place I come to get my car taken care of!
As a young female it can be intimidating having to deal with car maintenance. I don’t live in the area however I don’t mind driving because of the exceptional customer service I always receive when I arrive and I know that I can always count on Hector to look out for my cars best interest and assisting me with any…
Regular Breaks Plus, Got my oil changed. Had my Appointment and time was kept! Quick and Easy!
"Jason Bizel is a great asset to brake plus his customers service was exceptional. He definitely need a raise for all his hard work.
My car had not been driven in 2 years. Jason was very helpful with explaining what work needed to be done. He also gave me additional information about a fuel cleaner I should use and it helped clear up my fuel system. My car is running great. I just wanted to thank Jason for his help., I also want to thank…
Excellent service! Alan and his team are great! I take all of my vehicles to this Brakes Plus. I recommend this store to everyone.
Fantastic service. It was quick and professional with people trying to help instead of trying to sell me stuff. I got my front and rear brakes, oil change (engine and brake fluid) and air filter in about two hours at a fair price. I'll definitely come back!
All the people there are so amazing! Trust me when I say that they are the best out of all the best from customer service down to their work absolutely excellent. Allen and Jesse are such nice people. Thank you brake plus for fixing my car. Love this place!
Great service & pricing. Jason was very helpful. Will be back! Thanks guys!
This is one of the best car repair places I have ever used. As a women mechanics always seem to take advantage of you. But not here they do good quality work and I would recommend them to anyone. Everyone is nice there but Pierre is my favorite very friendly and helpful.
Went there and paid for the premium oil change as well as fluid check as well as I had a headlight replaced. I'm so glad I did I waited a couple weeks to make this review and my car is running better than before now is turning over with one turn of the key. I will be coming back for break replacement because Jeff…
Hector is very good to work with and we're always treated well. He is knowledgeable and does great work.
I was dreading taking my car in today because I had to wait for it with my three-year-old. We ended up in the shop for two hours, but it was an awesome experience. The customer service was the best I have ever received. They were aware of my son, printed pictures for him to color, and really made him feel that the…
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Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 95 | — |
| Brakes | 91 | — |
| General repairs & maintenance | 50 | — |
| Wheel alignment | 42 | — |
| Steering & suspension repair | 22 | — |
| Tire rotations | 20 | — |
| A/C installation & repair | 18 | — |
| Air conditioning | 16 | — |

