Analyzing 10,639,13710.6M ReviewsFor 30,18530.2K Experts

Experts Reviews · Company report
Brakes Plus logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Brakes Plus

Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #84Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 702 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brakes Plus is better than 80% of oil change services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brakes Plus is better than 69% of oil change services.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brakes Plus is better than —% of oil change services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brakes Plus is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brakes Plus is better than 89% of oil change services.A
89
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brakes Plus is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Brakes Plus for 8 kinds of job.

Brakes Plus for air & cabin filter replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Air & cabin filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#50 / 106
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Air & cabin filter replacement”

L4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My experience with Brakes Plus located at Village of Prasada, Surprise Arizona was wonderful. I give Howard 5 stars +++++...for taking care of me and my car AC unit! Thank you so much for everything. I will continue to return as needed for car maintenance.

Air & cabin filter replacement
CynLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I highly recommend Brakes Plus! They let you know what needs to be done, and are not pushy when they give you the vehicles check up. No hidden fees and the best part is feeling like they really care about the job they do and the work they perform. They have an amazing and friendly team. I’ll be going back to get my auto needs done at Brakes Plus!

Reasonable priceAir & cabin filter replacement
Dave6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Always reliable and friendly

Air & cabin filter replacement
PineLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This location has the best crew. Mark is always very helpful and takes great care of us. I’ve take all my 3 vehicles to them for the past 2 years . They never fail me always go above and beyond to get my vehicle in top shape.

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
NashaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Mark and the whole team were phenomenal! Quick & efficient service! Very reasonable prices, amazing customer service.

Great priceAir & cabin filter replacementOil change
riley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great customer service. Mark was amazing and was able to help with all my needs. My car is running amazing. I wouldn’t take my car anywhere else. Thank you mark.

Great priceAir & cabin filter replacementGeneral repairs & maintenanceBrakes
Angel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an outstanding experience at Brake Masters, thanks to the exceptional service provided by the manager, Brandon Law. From the moment I walked in, he listened attentively to my concerns without dismissing them, which immediately put me at ease. Unlike some experiences I’ve had elsewhere, Brandon took the time to…

Great priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
Tarin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very quick and informative!

Reasonable priceAir & cabin filter replacementAuto engine diagnosticOil change
CathyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

So happy with my experience at Brakes Plus. The team is very nice and helpful. Prices are reasonable and they get you in and out quickly. I would definitely recommend.

Reasonable priceAir & cabin filter replacementOil changeService not listed
Marjorie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I grew up around mechanics and never had to worry about my vehicle until I moved on my own to AZ. When I found this location, I knew from my first interaction that I was in great hands and could trust them to keep me safe on the road. Mark the GM and all the mechanics there treat you like family. I will NEVER go…

Great priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
Thad7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

David Kirk is a great service advisor and his team delivered quality work!

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
Inclusive1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

10/10 recommend. This is the third location we have followed the manager Mark Purcell to and we will continue to follow him if we have to. We always get straight answers, no beating around the bush and know that when we leave Brakes Plus, our issue is fixed and there won't be a need to bring it back like with other shops in the past.

Air & cabin filter replacementAuto A/C rechargeAuto battery replacement
KatyLocal Guide · 137 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mark the manager was awesome. He really explained the issues on my car and what I needed now and what to plan for in the future.

Air & cabin filter replacementAuto A/C rechargeAuto battery replacement

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 65%Reasonable 29%Overpriced 4%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance74—
Oil change67—
Brakes59—
Wheel alignment24—
Auto engine diagnostic16—
Air & cabin filter replacement13—
Auto brake repair2—
Auto A/C recharge2—

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