iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#84 of 160 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 48%
4.8★★★★★702 Google reviews · 21 photos
94%five-star reviews
4.76★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this shop 4.8 out of 5 based on 702 reviews, noting the owner responds to 91% of feedback. Customers frequently praise the staff for punctuality, clear communication, and reasonable pricing during services like oil changes, brake repairs, and alignments. However, some low-star reviews criticize unexpected labor charges, missed inspection items, and a lack of proactive status updates during longer service times.
Google rating: 4.8 out of 5 from 702 reviews (94% five-star).
Reviews on this page: 702 Google reviews (629 with written comments, 8 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: November 12, 2026.
Service: Oil Change Service serving Surprise, Arizona.
Data from Google, last updated November 13, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Brakes PlusOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brakes Plus: 80/100 on this factor. Category median: 83.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brakes Plus: 69/100 on this factor. Category median: 77.B
69
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brakes Plus: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brakes Plus: 89/100 on this factor. Category median: 100.A
89
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brakes Plus: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
702 Google reviews we collected
4.8of 5
5 stars65894%
4 stars112%
3 stars20%
2 stars71%
1 star243%
Praise vs complaints
Phrases our text analysis found in 629 written reviews
97%praise
Praise1,00097%
Complaints343%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price8665%
Reasonable3829%
Overpriced54%
Not sure32%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude27426%
Quality & results19319%
Speed & response16416%
Price & value12212%
Would recommend11711%
Honesty & trust929%
Communication727%
What customers talk about
We read 629 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mark helped get my brakes serviced, he was attentive and professional and helped get me up and running again”
“David diagnosed the issue, resolved it and had me out the door in 15 minutes.”
“They keep your car for hours, no one calls with updates, this location specifically the service is absolutely horrible.”
“I was in and out quickly, and he alerted me of an upcoming repair that I might need based off of the vehicle inspection.”
“I've been coming to them for oil changes and slowly for other repairs.”
“He took the time to explain everything clearly and offered very reasonable pricing.”
“Did me dirty… they told me they charged my air conditioning(they didnt do it properly), tried to Overcharge me $650 For compressor.”
“I left greatly satisfied with their service and would highly recommend them to anyone looking for honest, friendly, and professional automotive care.”
“Having a shop you can trust when car repairs are needed is a good feeling.”
“…been 3 months and he keeps blowing me off not returning my calls and lying to me terrible manager terrible mechanics terrible customer service.…”
“Took the time to explain how long the service would take and what they were looking at along the way.”
People customers mention
Mark83 reviews
David27 reviews
Purcell25 reviews
Prasada19 reviews
Brandon16 reviews
Howard13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job. Pick one to see what they paid and said.
MarshellLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★
Went in for a radiator flush with a discount coupon that they wouldn't accept because of some excuse that my 01 Jeep TJ doesn't apply. Your typical auto shop BS.
OverpricedGeneral repairs & maintenance
Martha6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Mark helped get my brakes serviced, he was attentive and professional and helped get me up and running again
Great priceBrakes
Jennifer2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Mark was super kind and helpful. I had a flat tire and although they don’t fix flats, they were able to take it off and put on the spare. Highly recommend
Great priceService not listed
diana8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
David was amazing!
First time to this Brakes Plus, however, all our vehicles are serviced by Brakes Plus.
David diagnosed the issue, resolved it and had me out the door in 15 minutes.
Once again, greatly appreciate the high standards of Brakes Plus...
AshleighLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
David was absolutely amazing and so accommodating. I felt like I understood everything that was going on through the whole process, and I will def be going back to Brake Masters for future repairs! Thank you, David!
Iris5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
David was friendly, transparent, and very helpful! I was in and out quickly, and he alerted me of an upcoming repair that I might need based off of the vehicle inspection.
Mark Purcell got me in at 5:30 like a boss. Great guy.
Price assessment: Great price
Services: Oil change
Response from the owner · 23 hours ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Adam Jones1 reviewiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Went in for a radiator flush with a discount coupon that they wouldn't accept because of some excuse that my 01 Jeep TJ doesn't apply. Your typical auto shop BS.
Price assessment: Overpriced
Services: General repairs & maintenance
Response from the owner · a week ago
Thanks so much for sharing your experience with us! We are grateful for customers like yourself, who feel comfortable sharing good or bad news with us, so we know how we can provide a better experience in the future.
Martha Cheff6 reviewsiTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
Mark helped get my brakes serviced, he was attentive and professional and helped get me up and running again
Price assessment: Great price
Services: Brakes
Response from the owner · 3 weeks ago
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Jennifer De La Cruz2 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Mark was super kind and helpful. I had a flat tire and although they don’t fix flats, they were able to take it off and put on the spare. Highly recommend
Price assessment: Great price
Services: Service not listed
Response from the owner · 3 weeks ago
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Howard Watts project administrator1 reviewiTotal number of Google reviews Howard has written across all businesses on Google Maps, not just this one.
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Kara Shelton1 reviewiTotal number of Google reviews Kara has written across all businesses on Google Maps, not just this one.
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
diana cockrell8 reviewsiTotal number of Google reviews diana has written across all businesses on Google Maps, not just this one.
David was amazing!
First time to this Brakes Plus, however, all our vehicles are serviced by Brakes Plus.
David diagnosed the issue, resolved it and had me out the door in 15 minutes.
Once again, greatly appreciate the high standards of Brakes Plus...
Response from the owner · 4 weeks ago
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Joshua Goetz5 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Reggie A Olmos2 reviewsiTotal number of Google reviews Reggie has written across all businesses on Google Maps, not just this one.
