How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREBrakes Plus
Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #84Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 702 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for brakes
Clear ✕All 59 Google reviews tagged “Brakes” · showing 40
Mark helped get my brakes serviced, he was attentive and professional and helped get me up and running again
BRAKES PLUS! PUTTING YOUR MIND AT EASE. RELIABLE AND EASY TO WORK WITH.
Thank you Mark, Howard and Dave for your time and attention to our 2010 Toyota Prius in need of new brakes. We had a couple challenges but the guys worked very hard to resolve this issues. The guys were very helpful and professional. Thank you.
I cannot thank the crew here enough for speedy and excellent service. They knew I was short on time, and promised me 2.5 hour turn around even though they initially said it would be 3 to 4 on a Saturday morning. Then they ended up getting done an hour earlier than promised. Saved my whole day.
Best price I found to get my brakes done, and the customer service was great.
My family and I always get oil changes n brakes done at Brakes Plus. They never disappoint us with their service and always take care of us! Mark and Dave (or David, one of those 2 names lol) were extremely helpful and communicative while I got my car's oil change done and then my lady's oil and brakes the next day.…
Got my brakes fixed and an oil change for a very low price thanks to Mike and the service was phenomenal
Best place to come and get work on your vehicle done the guys here are very nice and accommodating and will do anything they can you help.
I take my parents and my vehicles to this Brakes Plus location in Prasada. David, Mark, and team are always personable and have completed the work on my vehicles with good quality. This location stays pretty busy, so it works best when getting an appointment and a timeline on completion. It's easy to book online…
The store manager, Mark Purcell was so helpful. He was kind and attentive. He got me in immediately to check the brakes on my 2025 Cadillac SUV. It turned out. It was just some dust and some grooving that was causing some noise. He was very honest and told me that I still had another 30,000 miles left on my brakes…
This location has always taken care of of us! Awesome customer service. Great work.
I can’t recommend this Brakes Plus location enough! The manager Mark consistently goes above and beyond every single time I bring my vehicle in. It’s hard to find someone who is not only knowledgeable but also honest, trustworthy, and genuinely cares about their customers. The entire team is friendly, welcoming,…
I had a great experience with Brakes Plus. They were kind, efficient and explained everything to me. I drove past multiple brake shops to come here and I'm glad I did.
I love this place! Customer service is amazing! Honesty is paramount with auto repair shops! I have gone in saying I need my brakes done and after checking it out they have come back to me and said no, not yet! As a female it's difficult most times to have auto work done and feel like I'm not being taking advantage…
The Store Manager Mark and the other workers are great! They are knowledgeable, informative and they have good customer service.
This location has the best crew. Mark is always very helpful and takes great care of us. I’ve take all my 3 vehicles to them for the past 2 years . They never fail me always go above and beyond to get my vehicle in top shape.
This shop was great!..from the first interaction with Howard to the store manager Mark Purcell. I had been told I needed brakes from 2 shops and was told to go to this store by Tom at Discount Tire because they would be fair and honest. Can't tell you how happy I went..they did a complete check and showed me that I…
Best price around for brakes and an oil change! Howard did a fantastic job making sure my vehicle was good to go and I was very satisfied.
I cannot say enough good things about my experience at Brakes Plus. Last week, my daughter’s car broke down and wouldn’t start, leaving her stranded across the street from the shop with a median in between. I was completely overwhelmed and honestly didn’t know what to do next. The manager, Mark, immediately…
Dave and Mark were amazing to work with. Very helpful. I don't know the mechanics name but was very helpful and knowledgeable when i spoke with him.. over all got my AC repaired and cold for a fair price.
Mark, the store manager at Brakes Plus, is incredibly trustworthy. He took great care of me and replaced my brakes and rotors for a fraction of what the dealership quoted. It’s clear he values honesty and treats customers fairly—he won’t try to upsell or take advantage of you. It’s hard to find that level of…
Thank you Mark and the crew for taking care of my truck. Very professional and kind. Will return again.
Worked with us to make sure we got the best price. Very friendly staff. Will be going back for sure.
Came in wanting to get brake pads replaced. David did the brakes check and told me the pads are still thick and have plenty of life on them. Good honesty and saved me from doing unnecessary replacements. Great service and great honesty!
Braking on a dime thanks to the awesome and fast work by Howard
Howard was very friendly at the front desk, and also good with explaining the price.
I had a great experience at Brakes Plus. I initially went to a different brand bodyshop, where I was overcharged and pushed into unnecessary repairs, so I was a bit skeptical walking in. But Brakes Plus was the complete opposite—professional, honest, and transparent from the start. They immediately reviewed my car…
Great customer service. Mark was amazing and was able to help with all my needs. My car is running amazing. I wouldn’t take my car anywhere else. Thank you mark.
Perfect service!
Howard took care of me. 3 hrs in an out for both axles + fluid change, premium pads, about $500. On a Saturday and I was late for my appointment.Several $100s less than dealers estimate for basic pads. Seemed honest, I didn't need new rotors even though front pads were down to 2mm. Got brake masters ad in val pack…
Mark was amazing. Help me save money on changing my brakes and did it in a very timely manner compared to what the dealership would’ve done where I was at when I called him. The dealership also said I need to get the lower arms done and Mark showed me that I did not need them done for a couple months and even…
Great customer service, will come again!
Howard was awesome! Very knowledgeable and helpful. As this was my first time to this business, I always stay a bit skeptical but would definitely return. Mark was great too!
I had an outstanding experience at Brake Masters, thanks to the exceptional service provided by the manager, Brandon Law. From the moment I walked in, he listened attentively to my concerns without dismissing them, which immediately put me at ease. Unlike some experiences I’ve had elsewhere, Brandon took the time to…
David was very helpful and informative
Mark and his team at the Prasada Brakes Plus are phenomenal! We've taken our vehicles here for lots of work in the past, and ahead of a long cross-country road trip we took our car here to have the brakes checked out for roadworthiness...always happy with the speed of service AND competitive prices. We'll be customers for life!
I grew up around mechanics and never had to worry about my vehicle until I moved on my own to AZ. When I found this location, I knew from my first interaction that I was in great hands and could trust them to keep me safe on the road. Mark the GM and all the mechanics there treat you like family. I will NEVER go…
David Kirk is a great service advisor and his team delivered quality work!
Came in to get brakes inspected & they were able to do the repair same day and at a reasonable price… plus pretty quickly as well. They explained what it was they were doing (since i don’t know much about the car lingo/maintenance), what they also recommended based off the wear and tear of my vehicle. such a great &…
I brought my Ram 2500 in for brakes and some other minor services today. Mark Purcell and his team took great care of my vehicle and even through in some time to make my 4 year old happy while we were waiting giving him some treats to be excited about. Recommend using them and will be back with my other vehicle.
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 74 | — |
| Oil change | 67 | — |
| Brakes | 59 | — |
| Wheel alignment | 24 | — |
| Auto engine diagnostic | 16 | — |
| Air & cabin filter replacement | 13 | — |
| Auto brake repair | 2 | — |
| Auto A/C recharge | 2 | — |
