How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREBrakes Plus
Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #84Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 702 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for brakes
Clear ✕All 59 Google reviews tagged “Brakes”
Mark helped get my brakes serviced, he was attentive and professional and helped get me up and running again
BRAKES PLUS! PUTTING YOUR MIND AT EASE. RELIABLE AND EASY TO WORK WITH.
Thank you Mark, Howard and Dave for your time and attention to our 2010 Toyota Prius in need of new brakes. We had a couple challenges but the guys worked very hard to resolve this issues. The guys were very helpful and professional. Thank you.
I cannot thank the crew here enough for speedy and excellent service. They knew I was short on time, and promised me 2.5 hour turn around even though they initially said it would be 3 to 4 on a Saturday morning. Then they ended up getting done an hour earlier than promised. Saved my whole day.
Best price I found to get my brakes done, and the customer service was great.
My family and I always get oil changes n brakes done at Brakes Plus. They never disappoint us with their service and always take care of us! Mark and Dave (or David, one of those 2 names lol) were extremely helpful and communicative while I got my car's oil change done and then my lady's oil and brakes the next day.…
Got my brakes fixed and an oil change for a very low price thanks to Mike and the service was phenomenal
Best place to come and get work on your vehicle done the guys here are very nice and accommodating and will do anything they can you help.
I take my parents and my vehicles to this Brakes Plus location in Prasada. David, Mark, and team are always personable and have completed the work on my vehicles with good quality. This location stays pretty busy, so it works best when getting an appointment and a timeline on completion. It's easy to book online…
The store manager, Mark Purcell was so helpful. He was kind and attentive. He got me in immediately to check the brakes on my 2025 Cadillac SUV. It turned out. It was just some dust and some grooving that was causing some noise. He was very honest and told me that I still had another 30,000 miles left on my brakes…
This location has always taken care of of us! Awesome customer service. Great work.
I can’t recommend this Brakes Plus location enough! The manager Mark consistently goes above and beyond every single time I bring my vehicle in. It’s hard to find someone who is not only knowledgeable but also honest, trustworthy, and genuinely cares about their customers. The entire team is friendly, welcoming,…
I had a great experience with Brakes Plus. They were kind, efficient and explained everything to me. I drove past multiple brake shops to come here and I'm glad I did.
I love this place! Customer service is amazing! Honesty is paramount with auto repair shops! I have gone in saying I need my brakes done and after checking it out they have come back to me and said no, not yet! As a female it's difficult most times to have auto work done and feel like I'm not being taking advantage…
The Store Manager Mark and the other workers are great! They are knowledgeable, informative and they have good customer service.
This location has the best crew. Mark is always very helpful and takes great care of us. I’ve take all my 3 vehicles to them for the past 2 years . They never fail me always go above and beyond to get my vehicle in top shape.
This shop was great!..from the first interaction with Howard to the store manager Mark Purcell. I had been told I needed brakes from 2 shops and was told to go to this store by Tom at Discount Tire because they would be fair and honest. Can't tell you how happy I went..they did a complete check and showed me that I…
Best price around for brakes and an oil change! Howard did a fantastic job making sure my vehicle was good to go and I was very satisfied.
I cannot say enough good things about my experience at Brakes Plus. Last week, my daughter’s car broke down and wouldn’t start, leaving her stranded across the street from the shop with a median in between. I was completely overwhelmed and honestly didn’t know what to do next. The manager, Mark, immediately…
Dave and Mark were amazing to work with. Very helpful. I don't know the mechanics name but was very helpful and knowledgeable when i spoke with him.. over all got my AC repaired and cold for a fair price.
Mark, the store manager at Brakes Plus, is incredibly trustworthy. He took great care of me and replaced my brakes and rotors for a fraction of what the dealership quoted. It’s clear he values honesty and treats customers fairly—he won’t try to upsell or take advantage of you. It’s hard to find that level of…
Thank you Mark and the crew for taking care of my truck. Very professional and kind. Will return again.
Worked with us to make sure we got the best price. Very friendly staff. Will be going back for sure.
Came in wanting to get brake pads replaced. David did the brakes check and told me the pads are still thick and have plenty of life on them. Good honesty and saved me from doing unnecessary replacements. Great service and great honesty!
Braking on a dime thanks to the awesome and fast work by Howard
Howard was very friendly at the front desk, and also good with explaining the price.
I had a great experience at Brakes Plus. I initially went to a different brand bodyshop, where I was overcharged and pushed into unnecessary repairs, so I was a bit skeptical walking in. But Brakes Plus was the complete opposite—professional, honest, and transparent from the start. They immediately reviewed my car…
Great customer service. Mark was amazing and was able to help with all my needs. My car is running amazing. I wouldn’t take my car anywhere else. Thank you mark.
Perfect service!
Howard took care of me. 3 hrs in an out for both axles + fluid change, premium pads, about $500. On a Saturday and I was late for my appointment.Several $100s less than dealers estimate for basic pads. Seemed honest, I didn't need new rotors even though front pads were down to 2mm. Got brake masters ad in val pack…
Mark was amazing. Help me save money on changing my brakes and did it in a very timely manner compared to what the dealership would’ve done where I was at when I called him. The dealership also said I need to get the lower arms done and Mark showed me that I did not need them done for a couple months and even…
Great customer service, will come again!
Howard was awesome! Very knowledgeable and helpful. As this was my first time to this business, I always stay a bit skeptical but would definitely return. Mark was great too!
I had an outstanding experience at Brake Masters, thanks to the exceptional service provided by the manager, Brandon Law. From the moment I walked in, he listened attentively to my concerns without dismissing them, which immediately put me at ease. Unlike some experiences I’ve had elsewhere, Brandon took the time to…
David was very helpful and informative
Mark and his team at the Prasada Brakes Plus are phenomenal! We've taken our vehicles here for lots of work in the past, and ahead of a long cross-country road trip we took our car here to have the brakes checked out for roadworthiness...always happy with the speed of service AND competitive prices. We'll be customers for life!
I grew up around mechanics and never had to worry about my vehicle until I moved on my own to AZ. When I found this location, I knew from my first interaction that I was in great hands and could trust them to keep me safe on the road. Mark the GM and all the mechanics there treat you like family. I will NEVER go…
David Kirk is a great service advisor and his team delivered quality work!
Came in to get brakes inspected & they were able to do the repair same day and at a reasonable price… plus pretty quickly as well. They explained what it was they were doing (since i don’t know much about the car lingo/maintenance), what they also recommended based off the wear and tear of my vehicle. such a great &…
I brought my Ram 2500 in for brakes and some other minor services today. Mark Purcell and his team took great care of my vehicle and even through in some time to make my 4 year old happy while we were waiting giving him some treats to be excited about. Recommend using them and will be back with my other vehicle.
10/10 recommend. This is the third location we have followed the manager Mark Purcell to and we will continue to follow him if we have to. We always get straight answers, no beating around the bush and know that when we leave Brakes Plus, our issue is fixed and there won't be a need to bring it back like with other shops in the past.
I fully recommend Brakes Plus. I consistently receive a high level of service and get all of my questions answered thoroughly and patiently. The manager Mark is amazing and I will continue to encourage anyone to get their car repairs here.
Brought my honda civic in for a coolant leak. Mark got it into a bay and fixed the problem fast.
Mark the manager was awesome. He really explained the issues on my car and what I needed now and what to plan for in the future.
I came in for brake repairs after my car dealership where I get my oil changed told me all the things I needed to have done to my brakes. I wanted a second opinion and better pricing. I compared them to another service place in the area as well and they had the best prices here. Having a newer vehicle this is the…
These guys were friendly and courteous. Most importantly, and unlike 99.9% of mechanic shops I’ve visited, they did not try to hard sell me on additional services. They advised as to what needed to be done and stressed a realistic urgency, but understood that I just couldn’t afford it today. They offered to check on…
These guys are phenomenal. Brandon, Earl, Robert and Jeremy. Very professional, extremely knowledgeable, phenomenal pricing and courteous in my 50 years of driving. I have never been more pleased when I allow someone to work on my vehicle. They treat my truck as if it was their own. I love brakes Plus.
I had the pleasure of speaking with Mark, who got my car all taken care of and even helped out with my brake lights free of charge. Efficient, fast, and courteous. Very good choice if considering a shop here in Surprise!
Had a great experience at the new Brakes Plus off Prasada. They got me in the same day even though they were busy. Mark and the staff were great! I will be bringing both my vehicle's back for all my future repairs.
Break plus did a great job on my car I really appreciate break plus
Overall an excellent experience with this shop. The GM was super friendly and helpful and I couldn’t be any happier with the service that they did to my vehicle. HIGHLY RECOMMEND THEM!
I have to admit, at first I was thrown off by this place. They resurfaced my rotors and gave me the car back without road testing it due to a miscommunication and it was horrible. I went back and the manager Mark made everything right. New rotors all the way around including pads at no charge due to the mistake.…
Customer service is top notch, and they always do a fantastic job with my vehicle. I was very hesitant to bring in my car the first time and had some questions before I did so. After talking to the GM Mark, he was very caring and understood my situation. I recommend this location to anyone who is questioning where to take their vehicle to be serviced.
This place is AMAZING! They actually care about the customer! They changed my oil & my brakes and DID NOT try & sell me things I didn't need! HUGE Thanks to Mark & his team! I WILL be back!
Brakes Plus on Prasada. Great job. Great price. Thanks Dave. And the rest of the team.
Great team, very professional and honest. The prices were reasonable and the manager mark was pleasant to talk to. I'll definitely recommend the shop to my friends.
My Brake flush experience: I Wanted to give this new location a try because it was close to work and it be convenient for me to drop off my truck and pick it up later. I dropped it off around 10am and didn’t get it back till a little before 4; Well after I got off of work. They had my vehicle for almost 4.5 hours…
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 74 | — |
| Oil change | 67 | — |
| Brakes | 59 | — |
| Wheel alignment | 24 | — |
| Auto engine diagnostic | 16 | — |
| Air & cabin filter replacement | 13 | — |
| Auto brake repair | 2 | — |
| Auto A/C recharge | 2 | — |
