How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREBrakes Plus
Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #84Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 702 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for general repairs & maintenance
Clear ✕All 74 Google reviews tagged “General repairs & maintenance” · showing 20
Went in for a radiator flush with a discount coupon that they wouldn't accept because of some excuse that my 01 Jeep TJ doesn't apply. Your typical auto shop BS.
Mark the store manager and Dustin were awesome and did a great job taking care of my girlfriend's car..... thank you both
Outstanding Service and Genuine Care! I want to take a moment to sincerely thank Mark, the manager at Brakes Plus, for going above and beyond for my mom today. Not only did Mark help my mom get her work van taken care of, but he also went the extra mile by inspecting another vehicle she was considering purchasing.…
Worked with Mark at the Prasada location and he was great! Took care of my vehicle with great care. I will be coming back in the future.
Thanks Mark Purcell, Great service and very nice people
It’s always a good experience when I take my car to Brakes Plus Prasada. Having a shop you can trust when car repairs are needed is a good feeling. Mark, thank you and your guys for always providing the best customer service!
I spent a busy Saturday here at the Prasada location .During my 5 hour wait, I was comfortable as they offered complimentary water and coffee. The front desk people were very helpful and kept me in the loop about where my car was at that moment. I recommend Brakes Plus even with the wait. If you stop by on a busy…
This location has always taken care of of us! Awesome customer service. Great work.
I came to this shop to get my oil change done they gave me my oil change and a full inspection of my car it was brought to my attention that I needed brakes done and I wasn’t aware went out with the advisor to see the pad thickness and sure enough I was just about metal to metal! Thanks for taking the time to make sure I’m safe when I’m out on the road
I had an amazing experience with this shop I’ve had a bad noise when my engine was running for quite some time and no one was able to figure it out Howard and his team took the time to properly diagnose a bad pulley it’s been a little over a week now with no noise thanks brakes plus
Mark Purcell was super helpful I recommend this location whole-heartedly!
A/C blowing warm air. Repaired similar issue at same shop last year. Even though out of warranty, Mark worked with me to make it right. Always go to Brakes Plus Prasada. Great people and good work.
I love this place! Customer service is amazing! Honesty is paramount with auto repair shops! I have gone in saying I need my brakes done and after checking it out they have come back to me and said no, not yet! As a female it's difficult most times to have auto work done and feel like I'm not being taking advantage…
I have been doing business at this location since they opened. They do excellent work and have excellent management! They have never steered me wrong!
I always love going to the Brakes Plus at Prasada! David is absolutely amazing, knowledgeable, professional, and always willing to go the extra mile to make sure everything is taken care of. He takes the time to explain things clearly and truly puts customers first. Mark is fantastic as well! The entire team is…
I’ve been coming here since it opened, and been taking my car to the store manager, Mark, as long as I’ve been driving. His team is always willing to give me advice even though I know very little about cars, and always work very quickly and efficiently.
This location has the best crew. Mark is always very helpful and takes great care of us. I’ve take all my 3 vehicles to them for the past 2 years . They never fail me always go above and beyond to get my vehicle in top shape.
Once again great service…Mark and his mechanics work diligently to help their customers in the best and most cost effective way possible. I was getting a repeat check engine light and they worked hard to determine the cause and fix my car. Also Determined where front end noise/humming was coming from. Both Mark and…
Great service and workers!!! Thank you
I cannot say enough good things about my experience at Brakes Plus. Last week, my daughter’s car broke down and wouldn’t start, leaving her stranded across the street from the shop with a median in between. I was completely overwhelmed and honestly didn’t know what to do next. The manager, Mark, immediately…
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 74 | — |
| Oil change | 67 | — |
| Brakes | 59 | — |
| Wheel alignment | 24 | — |
| Auto engine diagnostic | 16 | — |
| Air & cabin filter replacement | 13 | — |
| Auto brake repair | 2 | — |
| Auto A/C recharge | 2 | — |
