How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREBrakes Plus
Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #84Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 702 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for general repairs & maintenance
Clear ✕All 74 Google reviews tagged “General repairs & maintenance”
Went in for a radiator flush with a discount coupon that they wouldn't accept because of some excuse that my 01 Jeep TJ doesn't apply. Your typical auto shop BS.
Mark the store manager and Dustin were awesome and did a great job taking care of my girlfriend's car..... thank you both
Outstanding Service and Genuine Care! I want to take a moment to sincerely thank Mark, the manager at Brakes Plus, for going above and beyond for my mom today. Not only did Mark help my mom get her work van taken care of, but he also went the extra mile by inspecting another vehicle she was considering purchasing.…
Worked with Mark at the Prasada location and he was great! Took care of my vehicle with great care. I will be coming back in the future.
Thanks Mark Purcell, Great service and very nice people
It’s always a good experience when I take my car to Brakes Plus Prasada. Having a shop you can trust when car repairs are needed is a good feeling. Mark, thank you and your guys for always providing the best customer service!
I spent a busy Saturday here at the Prasada location .During my 5 hour wait, I was comfortable as they offered complimentary water and coffee. The front desk people were very helpful and kept me in the loop about where my car was at that moment. I recommend Brakes Plus even with the wait. If you stop by on a busy…
This location has always taken care of of us! Awesome customer service. Great work.
I came to this shop to get my oil change done they gave me my oil change and a full inspection of my car it was brought to my attention that I needed brakes done and I wasn’t aware went out with the advisor to see the pad thickness and sure enough I was just about metal to metal! Thanks for taking the time to make sure I’m safe when I’m out on the road
I had an amazing experience with this shop I’ve had a bad noise when my engine was running for quite some time and no one was able to figure it out Howard and his team took the time to properly diagnose a bad pulley it’s been a little over a week now with no noise thanks brakes plus
Mark Purcell was super helpful I recommend this location whole-heartedly!
A/C blowing warm air. Repaired similar issue at same shop last year. Even though out of warranty, Mark worked with me to make it right. Always go to Brakes Plus Prasada. Great people and good work.
I love this place! Customer service is amazing! Honesty is paramount with auto repair shops! I have gone in saying I need my brakes done and after checking it out they have come back to me and said no, not yet! As a female it's difficult most times to have auto work done and feel like I'm not being taking advantage…
I have been doing business at this location since they opened. They do excellent work and have excellent management! They have never steered me wrong!
I always love going to the Brakes Plus at Prasada! David is absolutely amazing, knowledgeable, professional, and always willing to go the extra mile to make sure everything is taken care of. He takes the time to explain things clearly and truly puts customers first. Mark is fantastic as well! The entire team is…
I’ve been coming here since it opened, and been taking my car to the store manager, Mark, as long as I’ve been driving. His team is always willing to give me advice even though I know very little about cars, and always work very quickly and efficiently.
This location has the best crew. Mark is always very helpful and takes great care of us. I’ve take all my 3 vehicles to them for the past 2 years . They never fail me always go above and beyond to get my vehicle in top shape.
Once again great service…Mark and his mechanics work diligently to help their customers in the best and most cost effective way possible. I was getting a repeat check engine light and they worked hard to determine the cause and fix my car. Also Determined where front end noise/humming was coming from. Both Mark and…
Great service and workers!!! Thank you
I cannot say enough good things about my experience at Brakes Plus. Last week, my daughter’s car broke down and wouldn’t start, leaving her stranded across the street from the shop with a median in between. I was completely overwhelmed and honestly didn’t know what to do next. The manager, Mark, immediately…
At great experience at Break plus. Mark was very knowledgeable and quickly comprehend my needs. I was not sure if I had a wiring issue. Mark listened to me explain the problem. He took care of my needs and had the problem solved in a matter of minutes. The staff was also very helpful and friendly. I would recommend there service.
I wasn't sure about taking my Car for service at Brake Plus. I always take my car to the dealership. But I'll give it a try the brakes plus. I am very impressed with their Service. And they are all nice and professional. Thanks to Mark and David.
Dave and Mark were amazing to work with. Very helpful. I don't know the mechanics name but was very helpful and knowledgeable when i spoke with him.. over all got my AC repaired and cold for a fair price.
This is the best mechanic I have EVER brought my car too. I have never once had a mechanic loft the car up and show/explain to me what was wrong with it. This mechanic seemed like he not only wanted to help fix my car but also help me learn more about it as well. I also recently went through a terrible terrible loss…
Mark and the workers are great. Communication and execution was the best I have ever experienced! Checked my car and fixed my spark plugs within an hour ! Definitely recommend coming here ‼️
Thank you Mark and the crew for taking care of my truck. Very professional and kind. Will return again.
I felt confident that the team here is honest and friendly. I made an appointment to get an alignment done after I got new tires. I was told I didn’t need one. I appreciate the honesty. I will come here for my oil changes now instead of the dealer that told me my car needed repairs that it doesn’t. My friend also…
David was a great help! I would request him again.
Thanks to brakes plus and Austin for another job well done. New plugs and a Transmission fluid exchange.
David has been wonderful to work with! I’ve been a customer since December 10, 2025. He’s very knowledgeable about my BMW to let me know what was wrong before they even got under the hood. I was provided a Lyft driver to take me home & pick me up when the work was done. David even came into work on his day off. He…
All I can say the Manager Mark and the other Service guy that runs the front. Go above and beyond! I will definitely return again for future repairs
Great customer service. Mark was amazing and was able to help with all my needs. My car is running amazing. I wouldn’t take my car anywhere else. Thank you mark.
I am consistently impressed by this Brakes Plus location. The entire team is knowledgeable and helpful, providing exceptional service every time. If you are in the Surprise area, I highly recommend them.
I had a rattling sound that I needed looked at. David and his crew took a long time but did find out where it was coming from! Instead of trying to do the work themselves, they said I should take it to the dealer. Talk about honestly! I had my car there again today for maintenance. Did what they said , no extras.…
Howard was amazing, helped me out a lot!
Mark was very friendly and helpful when I asked about replacing my headlights. Austin was also very efficient when it came to replacing them. I love coming to this brakes plus for work on my car
My car has been having battery issues causing the check engine light to go on. I took it in on a busy day and was in and out in an hour and a half. The employees are always very kind, helpful and walk me through process step by step with reasonable pricing. Mark, the store manager went above and beyond to make sure I was satisfied with the service!
A+ customer service. Howard went out of his way to wait for me a little after closing so I can pickup my vehicle. Very understanding and friendly overall. Their services are great as well. Thanks again.
They work fast, and they are so kind.
I had an outstanding experience at Brake Masters, thanks to the exceptional service provided by the manager, Brandon Law. From the moment I walked in, he listened attentively to my concerns without dismissing them, which immediately put me at ease. Unlike some experiences I’ve had elsewhere, Brandon took the time to…
David was very helpful and informative
Got me in before my appointment time and finished my alignment fast.
My 2017 Toyota Corolla was told that front brakes were needed. brakes plus @ 13557 N Prasada Pkwy checked out the front brakes and stated that the car probably go 30k miles before brakes needed. Thanks brakes plus for being honest - really appreciated! Thanks again Mark Purcell!
Friendly and helpful staff. Clean store .
Mark was great and helped me with my brakes after getting them done elsewhere resulting in them having a “knocking” sound. He was able to fix them quickly and I was back on my way! Thank you again, Mark! Definitely recommend Brakes Plus!
Great company! They always go above and beyond. Will diffently be coming back
Best customer service in town, Mark Purcell is very honest and helpful. Highly recommend
I grew up around mechanics and never had to worry about my vehicle until I moved on my own to AZ. When I found this location, I knew from my first interaction that I was in great hands and could trust them to keep me safe on the road. Mark the GM and all the mechanics there treat you like family. I will NEVER go…
David Kirk is a great service advisor and his team delivered quality work!
Came in to get brakes inspected & they were able to do the repair same day and at a reasonable price… plus pretty quickly as well. They explained what it was they were doing (since i don’t know much about the car lingo/maintenance), what they also recommended based off the wear and tear of my vehicle. such a great &…
Had Austin as my mechanic had service done and tune up will be back in the future
I brought my Ram 2500 in for brakes and some other minor services today. Mark Purcell and his team took great care of my vehicle and even through in some time to make my 4 year old happy while we were waiting giving him some treats to be excited about. Recommend using them and will be back with my other vehicle.
We have taken all 3 of our vehicles to Mark Purcell at this location and each time we are pleasantly surprised by the speed, quality and care of service that we receive. I can’t say enough positive things about this particular store and its staff. I always feel like I’ve gotten more than my money’s worth and love…
10/10 recommend. This is the third location we have followed the manager Mark Purcell to and we will continue to follow him if we have to. We always get straight answers, no beating around the bush and know that when we leave Brakes Plus, our issue is fixed and there won't be a need to bring it back like with other shops in the past.
I fully recommend Brakes Plus. I consistently receive a high level of service and get all of my questions answered thoroughly and patiently. The manager Mark is amazing and I will continue to encourage anyone to get their car repairs here.
Brought my honda civic in for a coolant leak. Mark got it into a bay and fixed the problem fast.
Mark the manager was awesome. He really explained the issues on my car and what I needed now and what to plan for in the future.
I came in for brake repairs after my car dealership where I get my oil changed told me all the things I needed to have done to my brakes. I wanted a second opinion and better pricing. I compared them to another service place in the area as well and they had the best prices here. Having a newer vehicle this is the…
as a single female going to car places can be daunting but everyone was welcoming and knowledgeable. david was very helpful and super friendly. thanks to everyone there, 10/10 recommend!!!
Very impressed with this location! Mark is a very nice an honest man! We’ll only be coming to this location
These guys are phenomenal. Brandon, Earl, Robert and Jeremy. Very professional, extremely knowledgeable, phenomenal pricing and courteous in my 50 years of driving. I have never been more pleased when I allow someone to work on my vehicle. They treat my truck as if it was their own. I love brakes Plus.
This is definitely my new go-to auto shop in Surprise, they have very reasonable prices and great customer service! I’ve spoke with Mark, Brandon & David at this location and all of them go above and beyond to ensure my needs are met every time. I will definitely be back!
I had the pleasure of speaking with Mark, who got my car all taken care of and even helped out with my brake lights free of charge. Efficient, fast, and courteous. Very good choice if considering a shop here in Surprise!
Had a great experience at the new Brakes Plus off Prasada. They got me in the same day even though they were busy. Mark and the staff were great! I will be bringing both my vehicle's back for all my future repairs.
Overall an excellent experience with this shop. The GM was super friendly and helpful and I couldn’t be any happier with the service that they did to my vehicle. HIGHLY RECOMMEND THEM!
Awesome will recommend this place
Customer service is top notch, and they always do a fantastic job with my vehicle. I was very hesitant to bring in my car the first time and had some questions before I did so. After talking to the GM Mark, he was very caring and understood my situation. I recommend this location to anyone who is questioning where to take their vehicle to be serviced.
Came to get my clutch repaired and they were SIGNIFICANTLY cheaper than others I compared and had good reviews!! Other places were 180 just to diagnose! They did that for free!!! They treated me amazing! Then gave me a quote, which the clutch (parts) ended up costing more and after speaking to the manager they kept…
We had extensive work done on our truck on the 22nd. I had a previous estimate from another local brakes plus but was waiting for this location to open to get the work done closer to home. I read at that time the only 2 reviews and was skeptical about using this new location. I called 2 other local repair shops and…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 74 | — |
| Oil change | 67 | — |
| Brakes | 59 | — |
| Wheel alignment | 24 | — |
| Auto engine diagnostic | 16 | — |
| Air & cabin filter replacement | 13 | — |
| Auto brake repair | 2 | — |
| Auto A/C recharge | 2 | — |
