How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREBrakes Plus
Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #84Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 702 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for oil change
Clear ✕All 67 Google reviews tagged “Oil change” · showing 60
Mark Purcell got me in at 5:30 like a boss. Great guy.
Fast oil change
David was friendly, transparent, and very helpful! I was in and out quickly, and he alerted me of an upcoming repair that I might need based off of the vehicle inspection.
I’ve gotten both my vehicles serviced here and it’s always quick, friendly, and professional. Mark always serves customers with a smile and friendly attitude.
Great service. Mark Purcell was very helpful at the counter !
I had a great experience at Brakes Plus! I went in for an oil change and really appreciated that I never felt pressured to purchase or do anything I didn’t want to. The service was quick and straightforward, and he even gave me a coupon for my oil change, which was a nice bonus. I’ll definitely be coming back!
Howard and the whole team were amazing! They got me situated with my oil change and provided with great service.
My family and I always get oil changes n brakes done at Brakes Plus. They never disappoint us with their service and always take care of us! Mark and Dave (or David, one of those 2 names lol) were extremely helpful and communicative while I got my car's oil change done and then my lady's oil and brakes the next day.…
Got my brakes fixed and an oil change for a very low price thanks to Mike and the service was phenomenal
Best place to come and get work on your vehicle done the guys here are very nice and accommodating and will do anything they can you help.
I take my parents and my vehicles to this Brakes Plus location in Prasada. David, Mark, and team are always personable and have completed the work on my vehicles with good quality. This location stays pretty busy, so it works best when getting an appointment and a timeline on completion. It's easy to book online…
This location has always taken care of of us! Awesome customer service. Great work.
This place does an amazing job at great and quick communication and I always come here for any types of services… I highly recommend! Shoutout to all the personnel working here
I can’t recommend this Brakes Plus location enough! The manager Mark consistently goes above and beyond every single time I bring my vehicle in. It’s hard to find someone who is not only knowledgeable but also honest, trustworthy, and genuinely cares about their customers. The entire team is friendly, welcoming,…
I came to this shop to get my oil change done they gave me my oil change and a full inspection of my car it was brought to my attention that I needed brakes done and I wasn’t aware went out with the advisor to see the pad thickness and sure enough I was just about metal to metal! Thanks for taking the time to make sure I’m safe when I’m out on the road
I had a great experience with Brakes Plus. They were kind, efficient and explained everything to me. I drove past multiple brake shops to come here and I'm glad I did.
I love this place! Customer service is amazing! Honesty is paramount with auto repair shops! I have gone in saying I need my brakes done and after checking it out they have come back to me and said no, not yet! As a female it's difficult most times to have auto work done and feel like I'm not being taking advantage…
The Store Manager Mark and the other workers are great! They are knowledgeable, informative and they have good customer service.
This location has the best crew. Mark is always very helpful and takes great care of us. I’ve take all my 3 vehicles to them for the past 2 years . They never fail me always go above and beyond to get my vehicle in top shape.
Once again great service…Mark and his mechanics work diligently to help their customers in the best and most cost effective way possible. I was getting a repeat check engine light and they worked hard to determine the cause and fix my car. Also Determined where front end noise/humming was coming from. Both Mark and…
Best price around for brakes and an oil change! Howard did a fantastic job making sure my vehicle was good to go and I was very satisfied.
I cannot say enough good things about my experience at Brakes Plus. Last week, my daughter’s car broke down and wouldn’t start, leaving her stranded across the street from the shop with a median in between. I was completely overwhelmed and honestly didn’t know what to do next. The manager, Mark, immediately…
Dave and Mark were amazing to work with. Very helpful. I don't know the mechanics name but was very helpful and knowledgeable when i spoke with him.. over all got my AC repaired and cold for a fair price.
WHAT IS WRONG WITH THIS BUSINESS/LOCATION???? I made a last minute appointment online for 2pm and called them before heading out to ask how much it would be for a full synthetic oil change for my specific truck. They said $69.99 so I drove to this location on Waddell, waited about one hour and a half. The wait…
This is the best mechanic I have EVER brought my car too. I have never once had a mechanic loft the car up and show/explain to me what was wrong with it. This mechanic seemed like he not only wanted to help fix my car but also help me learn more about it as well. I also recently went through a terrible terrible loss…
Thank you Mark and the crew for taking care of my truck. Very professional and kind. Will return again.
Mark and the whole team were phenomenal! Quick & efficient service! Very reasonable prices, amazing customer service.
I am consistently impressed by this Brakes Plus location. The entire team is knowledgeable and helpful, providing exceptional service every time. If you are in the Surprise area, I highly recommend them.
Great service as always from the team at Brakes Plus!
Very nice employees and clean location!
I came here for a simple oil change. I called in, and Mark gave me a coupon without me asking for it and also went above and beyond when a tire rotation turned into finding out I had a nail in one of them. As a woman who knows cars stop and go with the left and right pedal respectively, I very much appreciated the…
My first oil at Brakes Plus. The store manager, Mark, was very helpful and customer oriented. Service was excellent.
Fast and friendly!
Mark always takes care of us. I have found them to be honest and helpful on each visit.
I had an outstanding experience at Brake Masters, thanks to the exceptional service provided by the manager, Brandon Law. From the moment I walked in, he listened attentively to my concerns without dismissing them, which immediately put me at ease. Unlike some experiences I’ve had elsewhere, Brandon took the time to…
David was very helpful and informative
Friendly and helpful staff. Clean store .
With an appointment I waited 2 hours. My vehicle was sitting there looking to be done with 4 workers standing around. Finally I asked the guy what’s going on and he said they just forgot about it. Terrible customer service wouldn’t recommend to anyone looking for a “quick” oil change.
This place is amazing! These guys are so kind and always go above and beyond for their customers. You need quality work done? Come here. Always got to treat them to a Costco pizza when I’m around. They appreciate it! Mark and David, you guys are the best! Thank you for all the hard work.
Always a great experience here. Always honest & give great information. They always take good care of me.
Everyone here is awesome. Wife brought her SUV last Christmas time for work and they treated her right so we have been here ever since. Mark is running an awesome establishment!!!
Very quick and informative!
So happy with my experience at Brakes Plus. The team is very nice and helpful. Prices are reasonable and they get you in and out quickly. I would definitely recommend.
I grew up around mechanics and never had to worry about my vehicle until I moved on my own to AZ. When I found this location, I knew from my first interaction that I was in great hands and could trust them to keep me safe on the road. Mark the GM and all the mechanics there treat you like family. I will NEVER go…
Good customer service. Front desk was polite and professional. Second time coming back to this shop.
10/10 recommend. This is the third location we have followed the manager Mark Purcell to and we will continue to follow him if we have to. We always get straight answers, no beating around the bush and know that when we leave Brakes Plus, our issue is fixed and there won't be a need to bring it back like with other shops in the past.
I fully recommend Brakes Plus. I consistently receive a high level of service and get all of my questions answered thoroughly and patiently. The manager Mark is amazing and I will continue to encourage anyone to get their car repairs here.
Brought my honda civic in for a coolant leak. Mark got it into a bay and fixed the problem fast.
Mark the manager was awesome. He really explained the issues on my car and what I needed now and what to plan for in the future.
David took great care of my vehicle. The whole crew is always so friendly and helpful!
Absolutely great service from david and brandon went to get an oil change and got my tires rotated for free.
These guys are phenomenal. Brandon, Earl, Robert and Jeremy. Very professional, extremely knowledgeable, phenomenal pricing and courteous in my 50 years of driving. I have never been more pleased when I allow someone to work on my vehicle. They treat my truck as if it was their own. I love brakes Plus.
This is definitely my new go-to auto shop in Surprise, they have very reasonable prices and great customer service! I’ve spoke with Mark, Brandon & David at this location and all of them go above and beyond to ensure my needs are met every time. I will definitely be back!
I had the pleasure of speaking with Mark, who got my car all taken care of and even helped out with my brake lights free of charge. Efficient, fast, and courteous. Very good choice if considering a shop here in Surprise!
Had a great experience at the new Brakes Plus off Prasada. They got me in the same day even though they were busy. Mark and the staff were great! I will be bringing both my vehicle's back for all my future repairs.
Everyone I have talked to at this store was very helpful and friendly. They got me in and out within 30 min!!
Break plus did a great job on my car I really appreciate break plus
Overall an excellent experience with this shop. The GM was super friendly and helpful and I couldn’t be any happier with the service that they did to my vehicle. HIGHLY RECOMMEND THEM!
Showed up on time for my appointment I’d made online and was in and out quickly. I’ve been taking my truck to sands Chevrolet and overpaying for a couple years now and have been less and less happy about going there every time. I’ll be going to this brakes plus location for now on.
Super friendly staff, Mark fit me in the same day and took good care of me
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 74 | — |
| Oil change | 67 | — |
| Brakes | 59 | — |
| Wheel alignment | 24 | — |
| Auto engine diagnostic | 16 | — |
| Air & cabin filter replacement | 13 | — |
| Auto brake repair | 2 | — |
| Auto A/C recharge | 2 | — |
