How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREBrakes Plus
Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #84Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 702 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for wheel alignment
Clear ✕All 24 Google reviews tagged “Wheel alignment”
Brought our car there for an alignment. Mark P took care of us. Great customer service! Thank you! The shop is also in a great location.
I take my parents and my vehicles to this Brakes Plus location in Prasada. David, Mark, and team are always personable and have completed the work on my vehicles with good quality. This location stays pretty busy, so it works best when getting an appointment and a timeline on completion. It's easy to book online…
Mark Purcell had outstanding customer service, immediately feeling welcomed as you walk in, he made it easy and quick to understand the problems of my car. I would 100% come back for fixtures of my car, he made it welcoming and understandable.
Wheel alignment done. Great service writer, Howard explained everything perfectly. I was impressed with the fact that they price matched the on sale price at the Toyota dealership. I will be back. Ron
I love this place! Customer service is amazing! Honesty is paramount with auto repair shops! I have gone in saying I need my brakes done and after checking it out they have come back to me and said no, not yet! As a female it's difficult most times to have auto work done and feel like I'm not being taking advantage…
I’ve been coming here since it opened, and been taking my car to the store manager, Mark, as long as I’ve been driving. His team is always willing to give me advice even though I know very little about cars, and always work very quickly and efficiently.
This location has the best crew. Mark is always very helpful and takes great care of us. I’ve take all my 3 vehicles to them for the past 2 years . They never fail me always go above and beyond to get my vehicle in top shape.
Once again great service…Mark and his mechanics work diligently to help their customers in the best and most cost effective way possible. I was getting a repeat check engine light and they worked hard to determine the cause and fix my car. Also Determined where front end noise/humming was coming from. Both Mark and…
Awesome work by the team! Thank you!
Dave and Mark were amazing to work with. Very helpful. I don't know the mechanics name but was very helpful and knowledgeable when i spoke with him.. over all got my AC repaired and cold for a fair price.
Mark is great to work with. He did a thorough quality checks and got my 2006 SUV running smoothly!
I am consistently impressed by this Brakes Plus location. The entire team is knowledgeable and helpful, providing exceptional service every time. If you are in the Surprise area, I highly recommend them.
Great experience getting my car alignment done. Quick, professional/friendly, and my car drives perfectly now. Highly recommend!
All the Workers were very polite, they explained everything to me in simple terms so that I could understand and they were very professional. Would highly recommend!
Didn’t try to sell me things I didn’t need made sure I got everything I needed! Thanks brakes plus!
Friendly, fast and fairly priced.
I grew up around mechanics and never had to worry about my vehicle until I moved on my own to AZ. When I found this location, I knew from my first interaction that I was in great hands and could trust them to keep me safe on the road. Mark the GM and all the mechanics there treat you like family. I will NEVER go…
Just got an alignment done, everyone was super nice. Mark cashed me out and he was very friendly and helpful. Definitely recommend.
10/10 recommend. This is the third location we have followed the manager Mark Purcell to and we will continue to follow him if we have to. We always get straight answers, no beating around the bush and know that when we leave Brakes Plus, our issue is fixed and there won't be a need to bring it back like with other shops in the past.
I came in for brake repairs after my car dealership where I get my oil changed told me all the things I needed to have done to my brakes. I wanted a second opinion and better pricing. I compared them to another service place in the area as well and they had the best prices here. Having a newer vehicle this is the…
Good work, very honest, and good staff . The GM had me in out in no time . I would recommend this location for anyone that need any service done to there vehicle. Thank you surprise 303 brakes plus team !
Looking for an alignment on your customized and dropped vehicle? Your fears have been alleviated with this new shop! Make an appointment now, you won't be disappointed! Their alignment jig is actually built INTO the floor, so there are no ramps. I've been customizing low riders and track cars for 30 years, and was…
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 74 | — |
| Oil change | 67 | — |
| Brakes | 59 | — |
| Wheel alignment | 24 | — |
| Auto engine diagnostic | 16 | — |
| Air & cabin filter replacement | 13 | — |
| Auto brake repair | 2 | — |
| Auto A/C recharge | 2 | — |
