How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Momentum penalty66−3.4Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCOREBrakes Plus
Surprise, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 1,470 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for brakes
Clear ✕All 62 Google reviews tagged “Brakes” · showing 60
This is my second time coming to the particular location and I'm always here for a min. However, I'm leaving knowing my shi is right. Great place with great people. They don't try to pressure you in to unnecessary/expensive repairs or make you feel stupid for knowing anything about cars. They go over the prices and…
Jose Mendoza did an excellent job explaining to me exactly what was going on with my Jeep. He got me good discounts and I appreciate all he's done. THANK YOU JOSE🙏😀😇
Jose and the crew were professional and thorough. Fast affordable service done right the 1st time!!
Connor was absolutely amazing and thorough in finding the issue causing my breaks to make noise. Was in and out within an hour! He deserves a raise!
Brought my daughter’s SUV in for new brake pads and rotors, They got me in and out in a manner. Good communication, fixed a small problem under warranty. Thank you.
Brakes Plus on Reems and Bell has been a life saver for me and my family! We have been happy customers for the past ten years plus and have always had an amazing experience. The employees are knowledgeable, kind, patient, and very helpful. When we go to Brakes Plus it feels like we're taking our vehicle to a trusted…
I had terrific service today. My car dealership said I needed new rear brakes and rotors re-surfaced. I went in for a "second opinion" and Brakes Plus said I was good for at least another 12,000 miles. I had them perform a brake system flush and I also needed an alignment. Total cost was 1/4 of what the dealer was going to charge for the same services.
Albert was awesome very funny! Explained everything that need to be done to my brakes would definitely bring my car back. Great work and customer service done here.
great place they fixed my car amazing job i can see why they’re called brakes plus
They are awesome. Fast and good quality of work. They really work hard to get you and done quickly. I don't go anywhere else.
Got an oil change and a rotation, great service Wayne and the team at Brakes Plus we're an excellent help, and very knowledgeable.
Fast and professional extremely happy with his his diagnosis of the brake issue I had.
Bait and switch shop. A phone quote was a fraction of what they tried to charge. They demanded I accept extra services or they wouldn't do ANY service. If they keep this up they won't last long.
Wayne and crew were great. Fair pricing, prompt service and very informative. Lobby was clean
INCREDIBLE service! Albert was so kind and helpful. They got me a Lyft home to leave my truck with them. No charge for that either! Just incredible! Bringing my car in next!
Their attention to detail lately has been very poor. Said they checked my air & cabin filters and they did not need replace. I went home and checked them myself. Could not believe how bad they were. I already switched to this breaks plus from the one at Pradada because they made multiple errors. Spilling oil all…
Brandon hooked it up! And my car is safe again everything went smooth and very quick, great service.
Albert at Brake Plus was professional, honest, and efficient. He explained everything clearly and made the whole process easy. Highly recommend!
Great experience at Brakes Plus thanks to Albert. He made getting our brake pads replaced quick and easy, explained everything clearly, and provided excellent customer service. Highly recommend!
Great service! They checked my brakes and even did a tire rotation for free. I really appreciate their honesty and professionalism. Highly recommend! Thank you Albert for your help.
Great, friendly service team, Albert was great. He informed me of all my options for the service and the job was done well and quickly. I highly recommend coming here.
I’ve had oil changed, brakes replaced and tires aligned at this Brakes Plus and recommend their reasonably priced services. Albert is professional, knowledgeable and efficient. And when another business (DiscountTires) recommends Brakes Plus, which they did for my tire alignment, I listen. Thank you for making our AZ travel safer.
The shop is very clean and well organized the manager and the technician are very knowledgeable thank you
Albert was awesome and great prices very friendly staff
Love this place! I’ve been going here for over a decade and the guys are always nice, honest and I’m always happy with the service they offer. I prefer this shop over any other in or around Surprise!
We are repeat customers to this Brakes Plus location and have always been satisfied with their service.
Great, store, and amazing service! This is one of the only places I go to with my car because they always treat me well. This last time they gave me a great deal on my brakes because I wanted to wait until my next paycheck, and they told me that they just wanted me to drive safe! Even after asking if I could pay the…
I came in for a walk-in appointment, I was helped out by Brandon and Wayne. Got a tire rotation, oil change, And got my brake serviced. Was given an estimate of an hour and a half, and job was done in less than an hour. Team was really respectful And helpful. I’m new to the area and I know I will be returning to the store.
Albert from Brakes plus in surprise was very communicative, they did great work, beyond fair. I would highly recommend Breaks Plus in surprise. Thank you for all you did!.
Wonderful service for alignment, front brakes and flush. I was out in great time
Went in today to get brakes and alignment checked. They checked brakes first. They took me into garage and showed me the front brake pads first , which were fine, and then showed me the wear on the rear brake pads and rotors. It was nice to visibly see the need for rear brake pads. They then did a check on…
Had my brakes serviced at Brakes Plus and had a great experience. Went in with an issue and my service advisor Brandon walked me through what was wrong with my brakes and explained the solution. No upsell or pressure to get other services and pricing was very fair. Thank you and will return for all my car care needs.
Fast quick service! I came in this morning around 9 AM and they had my brakes done by 11 AM.
We started using Brakes Plus a few months ago and have found them to be very reliable and with great customer service, too! So good to know they're around.
Amazing service! Willie was kind and helpful! Very quick and reliable :)
This location has taken good care of my cars for many years, and I am always happy with their service. The folks who work there are friendly, efficient and seem competent at what they do. I would definitely recommend this location for service!
Had my car serviced here for brakes and shocks. The customer service was amazing. And they were fast. I highly recommend using them.
You ever have a day where you hear your brakes squeaking and immediately mood drop?! Well I just called brakes Plus they got me in fixed it super cheap super fast. Thank you Albert! And they let me know about some other problems but didn't upsell. They just let me know what to watch for so I can drive safely and know what to save for next time.
Jason was VERY friendly, understanding and kind. He immediately took care of me and was very truthful in giving me great advise about my vehicle. Will I come back as a trusted lady looking for good service? Heck. Yeah and will tell others!!
Brakes Plus provided an excellent service in a timely manner. They honored the coupon I had and the brake pads, brake fluid, and alignment were completed when they said it would be. I would highly recommend this establishment!
Amazing customer service, fast and efficient.
By far the best place to take care of your vehicle they are always busy but with the best attitude and happy to help you! We've been clients for at least a couple years at and we just love their customer service and their knowledge. It's is definitely worth your money!! Everyone there deserves a 10 stars!! Thank you guys!
I have used brakes plus for years. I have 4 vehicles they service. Never a bad experience. Wayne is the man and he stands behind their work. Honest and trustworthy. They have never tried to upsell me. I won’t go anywhere else.
Another company told me my brakes were low and I needed to have them replaced… so I took it in to Brakes Plus in Surprise. And wow was I surprised, in a good way! I was in and out in about half an hour… Everyone was very friendly and helpful. Jason did a brake inspection (for free) and went over everything with…
AWESOME!! I went to other repair shops, bad customer service and outrageous estimates. Thankfully I ended up here.
Be wary. We had bought a new battery elsewhere and they said it tested bad, trying to sell us their battery for $300. I took it down the road to pep boys and the battery tested fine. Be very cautious about doing what they recommend. It’s likely not needed. Get a second look.
These guys did an amazing job, and were a joy to deal with, Albert, Wayne andJason! Strongly recommend.
I recently had my third experience with Brakes Plus in Surprise, AZ (on Reems), and once again I was thoroughly impressed and satisfied with the the work done by the Brakes Plus staff -- ranging from the excellent work done on my brakes, to the personable and respectful conversation with the driver of the shuttle,…
Maaaannn i dont like auto shops touching the caddy😬😬 .but its been a minute so iam skeptical about some other peoples work.but theres actually mechanics out there that still take pride in there work.and they did a good job each time .its a lil nail biting on some work .but you get what you pay for .i will back…
Jason did a fabulous job!
Lana did a great job with helping us get our car fixed and ready to go. She had a great attitude and was friendly and very helpful. Will be back and recommend.
Friendly staff, great service , price was good.
Very professional service. We have used this location for both of our cars over the years and have never been disappointed by the service we receive. They never try to sell you more than what is needed to keep you safely on the road.
The service was reliable and completed in a timely manner.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 71 | — |
| Brakes | 62 | — |
| Wheel alignment | 31 | — |
| General repairs & maintenance | 27 | — |
| Tire rotations | 20 | — |
| Steering & suspension repair | 19 | — |
| Air & cabin filter replacement | 14 | — |
| Auto maintenance | 13 | — |
