iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Momentum penalty66−3.4Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#111 of 160 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 31%
4.8★★★★★1,470 Google reviews · 24 photos
91%five-star reviews
4.58★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Brakes Plus in Surprise, AZ, 4.8 out of 5 based on 1,470 reviews, with the owner responding to 96% of them. Customers frequently praise the shop for its honesty, clear communication, and efficient handling of services like oil changes, brake repairs, and alignments. Recurring themes highlight staff professionalism and fair pricing. However, some low-star reviews criticize inaccurate advertised prices, long wait times for simple jobs, and instances of perceived pressure to purchase unnecessary repairs.
Google rating: 4.8 out of 5 from 1,470 reviews (91% five-star).
Reviews on this page: 1,470 Google reviews (1,258 with written comments, 10 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: November 8, 2026.
Service: Oil Change Service serving Surprise, Arizona.
Data from Google, last updated November 13, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Brakes PlusOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brakes Plus: 78/100 on this factor. Category median: 83.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brakes Plus: 67/100 on this factor. Category median: 77.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brakes Plus: 96/100 on this factor. Category median: 96.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brakes Plus: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brakes Plus: 66/100 on this factor. Category median: 100.B
66
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brakes Plus: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
1,470 Google reviews we collected
4.8of 5
5 stars1,34491%
4 stars393%
3 stars111%
2 stars91%
1 star675%
Praise vs complaints
Phrases our text analysis found in 1,258 written reviews
96%praise
Praise1,84596%
Complaints754%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price4554%
Reasonable3340%
Overpriced45%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude52427%
Quality & results38620%
Speed & response27314%
Would recommend22412%
Price & value20311%
Honesty & trust19410%
Communication1166%
What customers talk about
We read 1,258 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was professional, knowledgeable, and took the time to make sure everything was taken care of.”
“They hung up on entice while I was trying to discuss scheduling a service”
“Jose Mendoza did an excellent job explaining to me exactly what was going on with my Jeep.”
“…r a set of four hubcaps for my 2015 Buick enclave because brakes Plus messed up on their part.…”
“Brakes plus changed my flat quick and efficiently, saved me from being stranded!”
“So I was late to his birthday party at my house.”
“Highly recommend asking for Jose if you visit Brakes Plus!”
“Based on my experience, I strongly recommend that car owners take photos or videos of their vehicle’s underbody — especially the CV boots and axles —…”
“The work was done quickly and at a reasonable price.”
“However, 1 hour after leaving I get to Avondale and notice I was overcharged on my receipt.”
“They go over the prices and will be upfront about major issues and what you can wait on.”
“I believe I was targeted by a common CV boot/axle scam, which turned a routine oil change into an expense nearly ten times higher and caused a signifi…”
“He communicated clearly, answered my questions, and made the entire process easy and stress-free.”
“a list of things that needed to be fixed costing more than 2500, but did not explain what ANY of the things are, how bad the conditions were, or what…”
People customers mention
Wayne91 reviews
Albert87 reviews
Roger50 reviews
Willie41 reviews
Jason38 reviews
Reems17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job. Pick one to see what they paid and said.
jo3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★
I dropped my car off at noon for an oil change and I had scheduled an appointment, and did not receive my car until 6:15, and they did not start until after 5. I came in to check the status, and the person I spoke to (I believe Marty but he didn’t have a name tag) was a little rude about it. I know that they call…
Ty3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
This is my second time coming to the particular location and I'm always here for a min. However, I'm leaving knowing my shi is right. Great place with great people. They don't try to pressure you in to unnecessary/expensive repairs or make you feel stupid for knowing anything about cars. They go over the prices and…
Great priceAir & cabin filter replacementAuto engine diagnosticBrakes
MichaelLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They are great!!! Jose and Marty are really cool guys. Services usually pretty fast. Keep up the good work 👏!!
Selanea5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jose Mendoza did an excellent job explaining to me exactly what was going on with my Jeep. He got me good discounts and I appreciate all he's done. THANK YOU JOSE🙏😀😇
Reasonable priceBrakesAuto maintenanceBattery
Michael5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had a great experience working with Jose Mendoza at Brakes Plus. He was professional, knowledgeable, and took the time to make sure everything was taken care of. He communicated clearly, answered my questions, and made the entire process easy and stress-free. It’s hard to find people who genuinely care about their…
Jose8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Thank you for taking care of my oil change and catching my worn brakes. Thanks Marty and Jose
I dropped my car off at noon for an oil change and I had scheduled an appointment, and did not receive my car until 6:15, and they did not start until after 5. I came in to check the status, and the person I spoke to (I believe Marty but he didn’t have a name tag) was a little rude about it. I know that they call when it’s ready, however I’ve never had their services take that long without at least a phone call at some point saying it’ll be a little longer. Other than that, Jose was very kind and so was everyone else. I know things get busy, and as far as poor experiences go this could have been exponentially worse. They did multiple services and did a great job as always, but communication is important and I’d hope that quality does not leave this store.
Response from the owner · 4 months ago
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Ty Azijah Burnom3 reviewsiTotal number of Google reviews Ty has written across all businesses on Google Maps, not just this one.
This is my second time coming to the particular location and I'm always here for a min. However, I'm leaving knowing my shi is right. Great place with great people. They don't try to pressure you in to unnecessary/expensive repairs or make you feel stupid for knowing anything about cars. They go over the prices and will be upfront about major issues and what you can wait on. Jose assisted me today, and he was a delight truly!
Price assessment: Great price
Services: Air & cabin filter replacement, Auto engine diagnostic, Brakes, Oil change
Response from the owner · 5 days ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Michael RagsdaleLocal Guide · 25 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
They are great!!! Jose and Marty are really cool guys. Services usually pretty fast. Keep up the good work 👏!!
Response from the owner · a week ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Selanea Barrow Simon5 reviewsiTotal number of Google reviews Selanea has written across all businesses on Google Maps, not just this one.
Jose Mendoza did an excellent job explaining to me exactly what was going on with my Jeep. He got me good discounts and I appreciate all he's done. THANK YOU JOSE🙏😀😇
Price assessment: Reasonable price
Services: Brakes, Auto maintenance, Battery
Response from the owner · a week ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Michael Knighton5 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I had a great experience working with Jose Mendoza at Brakes Plus. He was professional, knowledgeable, and took the time to make sure everything was taken care of. He communicated clearly, answered my questions, and made the entire process easy and stress-free. It’s hard to find people who genuinely care about their customers and take pride in their work. Jose definitely went above and beyond, and I’ll absolutely be coming back. Highly recommend asking for Jose if you visit Brakes Plus!
Response from the owner · a week ago
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
sylvia hoyos7 reviewsiTotal number of Google reviews sylvia has written across all businesses on Google Maps, not just this one.
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Jeannette Mendoza11 reviewsiTotal number of Google reviews Jeannette has written across all businesses on Google Maps, not just this one.
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Jose M8 reviewsiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Thank you for taking care of my oil change and catching my worn brakes. Thanks Marty and Jose
Response from the owner · a week ago
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Anne BigelowLocal Guide · 25 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Always effecient oil changes in the past 20 years with our family's 6 vehicled
Price assessment: Reasonable price
Response from the owner · a week ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Jarred Cardis4 reviewsiTotal number of Google reviews Jarred has written across all businesses on Google Maps, not just this one.
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
