How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Momentum penalty66−3.4Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCOREBrakes Plus
Surprise, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 1,470 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for general repairs & maintenance
Clear ✕All 27 Google reviews tagged “General repairs & maintenance” · showing 20
Brakes Plus on Reems and Bell has been a life saver for me and my family! We have been happy customers for the past ten years plus and have always had an amazing experience. The employees are knowledgeable, kind, patient, and very helpful. When we go to Brakes Plus it feels like we're taking our vehicle to a trusted…
They are awesome. Fast and good quality of work. They really work hard to get you and done quickly. I don't go anywhere else.
Wayne and his team always offer great service at a fair price and try to find you deals on whatever you’re getting!
BE AWARE of shady parts. I had my coolant replaced in my F150. Service went smooth. After getting home I questioned the color of the coolant and called the store to check on that. It was somewhat gold, almost clear. They assured me this is top notch coolant. Couple of months later I went to Colorado where there was…
These guys are amazing. Bring all my cars here for years. Thanks guys especially Wayne today.
The shop is very clean and well organized the manager and the technician are very knowledgeable thank you
Love this place! I’ve been going here for over a decade and the guys are always nice, honest and I’m always happy with the service they offer. I prefer this shop over any other in or around Surprise!
I came in for a walk-in appointment, I was helped out by Brandon and Wayne. Got a tire rotation, oil change, And got my brake serviced. Was given an estimate of an hour and a half, and job was done in less than an hour. Team was really respectful And helpful. I’m new to the area and I know I will be returning to the store.
Willie was a tremendous help navigating my cars needs. He helped save money and expedited the repair.
This location has taken good care of my cars for many years, and I am always happy with their service. The folks who work there are friendly, efficient and seem competent at what they do. I would definitely recommend this location for service!
I've been a loyal patron of this location in Surprise since 2007 - so, just a little over 16 years now. They perform their work with the highest degree of integrity, and they have the best customer service of any auto shop I have ever been to. Wayne takes great care of his customers. Highly recommended - they…
Ive come to this Brakes Plus several times now with two of my vehicles. Ive never had a better experience with such a straight forward, honest , and dependable shop. They have performed oil changes and many minor repairs at great prices. They also performed a vehicle inspection on a used vehicle purchase that has…
Best service in surprise Zachary Gordon was my tech and everything was excellent,got me what I needed to be back out on the road smoothly wouldn't recommend another place but this one, everyone does a wonderful job there
Jason at brakes plus on Reems went above and beyond to help me very my van fixed! His shop did an incredible job and it's back to running like normal! Thank you so much for all your help and being so kind through the process! You're amazing and I would use this place anytime!
Efficient courteous friendly and fast. Highly recommend.
Always excellent service, very courteous and great service coupons. My whole family uses Brakes plus
We have been using Brakes Plus (Surprise) for nearly 20 years. They are always great. Their whole team has always been great to us. Lana has been fun to work with recently, and does a great job educating her customers. A++
Lana and her team are AWESOME!! They are always prompt with service, upfront about pricing, and no surprises. I highly recommend using this shop the next time your car needs service!
I’ve been going to this Brakes plus for about 3 years now and have always got excellent and efficient service. Everyone is very friendly & professional.
The service at this location is excellent. The staff is friendly, they take the time to build a relationship with you so that you want to come back the next time you need a car repair.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 71 | — |
| Brakes | 62 | — |
| Wheel alignment | 31 | — |
| General repairs & maintenance | 27 | — |
| Tire rotations | 20 | — |
| Steering & suspension repair | 19 | — |
| Air & cabin filter replacement | 14 | — |
| Auto maintenance | 13 | — |
