How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Momentum penalty66−3.4Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCOREBrakes Plus
Surprise, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #111Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 1,470 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Brakes Plus for 8 kinds of job.
Brakes Plus for oil change
Clear ✕All 71 Google reviews tagged “Oil change” · showing 60
This is my second time coming to the particular location and I'm always here for a min. However, I'm leaving knowing my shi is right. Great place with great people. They don't try to pressure you in to unnecessary/expensive repairs or make you feel stupid for knowing anything about cars. They go over the prices and…
Excellent service! Very helpful.
Came in with a question, and Alberto helped me right away. Quick, fair, and very professional.
I had an exceptional experience here at brakes plus. Alberto was extremely helpful and took good care of us. I will be referring my family in the future
Brakes Plus on Reems and Bell has been a life saver for me and my family! We have been happy customers for the past ten years plus and have always had an amazing experience. The employees are knowledgeable, kind, patient, and very helpful. When we go to Brakes Plus it feels like we're taking our vehicle to a trusted…
Amber, Mark and crew are great! I know they won’t take advantage of me and truly say what repairs I need for my car
amazing service from the guys here! quick and easy process, as well as Wayne being very helpful with my brake bulb last minute! Definitely recommend ☺️
They are awesome. Fast and good quality of work. They really work hard to get you and done quickly. I don't go anywhere else.
Thank you!! Albert for your excellent customer service
We go to Brakes Plus all the time for oil changes and fixing our car.. we love Wayne, Albert and the crew at Brakes Plus.
Got an oil change and a rotation, great service Wayne and the team at Brakes Plus we're an excellent help, and very knowledgeable.
The technician who drove my car was respectful,the work was detailed, and the staff was very polite in explaining what needed done. I'll always bring my trucks in.
Worst experience I’ve ever had at an auto shop. Dropped my suv for a simple oil change, technician suggested cv boot was old and leaking grease. The cv boot/axle was definitely not old (replaced last year), and the dust-covered grease on wheel was obviously from very old leak. The service advisor tried whatever he…
Great! Friendly
I am sharing my recent experience with an oil change at Brake Plus in Surprise. I believe I was targeted by a common CV boot/axle scam, which turned a routine oil change into an expense nearly ten times higher and caused a significant amount of wasted time. Based on my experience, I strongly recommend that car…
Their attention to detail lately has been very poor. Said they checked my air & cabin filters and they did not need replace. I went home and checked them myself. Could not believe how bad they were. I already switched to this breaks plus from the one at Pradada because they made multiple errors. Spilling oil all…
Wayne and his team always offer great service at a fair price and try to find you deals on whatever you’re getting!
We have been taking all our cars here for 20 years! The biggest reason is Wayne,he is always up front and honest! Great staff all-round!
Friendly and quick service
I’ve had oil changed, brakes replaced and tires aligned at this Brakes Plus and recommend their reasonably priced services. Albert is professional, knowledgeable and efficient. And when another business (DiscountTires) recommends Brakes Plus, which they did for my tire alignment, I listen. Thank you for making our AZ travel safer.
Very positive experience. Car was taken in on time of booking and work was completed with great friendly service. Wayne and his staff are highly recommended.
Have been coming to brakes plus for years with the issues with my cars and it has always been top notch, Albert helped me today with an oil change
The shop is very clean and well organized the manager and the technician are very knowledgeable thank you
Love this place! I’ve been going here for over a decade and the guys are always nice, honest and I’m always happy with the service they offer. I prefer this shop over any other in or around Surprise!
We are repeat customers to this Brakes Plus location and have always been satisfied with their service.
Very friendly and clean environment. Albert was very helpful and actually showed me physically what my car needs. I recommend this place.
Came to this location twice, first time was for an alignment, the customer service was phenomenal so that alone lead back here again for an oil change and still very consistent! Thank you Wayne and the guys!!
Wayne and Albert lave fantastic customer service and were very helpful. I have been a customer for over 15 years. I have referred a lot of customers to them and all my family have their cars with them. Not many places in Phoenix have the quality and experience like Wayne and Albert. I will always have them work on my cars.
I love this location. You get great service from friendly employees and they don’t try to oversell you on unnecessary repairs or parts. I really appreciate doing business here.
Got an oil change with tire rotation here. Very fast and friendly service!
We have lived in Surprise for 10 of the last 14 years and have had the pleasure of doing business with the Brakes Plus at Bell and Reems for the majority of our needs during that entire time. They do excellent work and I would not hesitate to recommend their services to anyone and everyone that I know!
Wayne was super friendly and helpful!!
I normally don’t have the best experiences with auto motive, but the one time I’m hesitant to come in it turns out to be the best experience Ive ever had, the other day I was able to get real quick oil change and had one of my front lights fixed by I believe his name was Luis he was such a gentleman the whole time,…
Great service Guillermo! Definitely I will return with all my vehicles
Willie was a tremendous help navigating my cars needs. He helped save money and expedited the repair.
Great customer services!! Willie was kind, caring, and professional.
Great and professional technicians.
This location has taken good care of my cars for many years, and I am always happy with their service. The folks who work there are friendly, efficient and seem competent at what they do. I would definitely recommend this location for service!
I've been a loyal patron of this location in Surprise since 2007 - so, just a little over 16 years now. They perform their work with the highest degree of integrity, and they have the best customer service of any auto shop I have ever been to. Wayne takes great care of his customers. Highly recommended - they…
Great service, great technicians especially Zack.
Jason at brakes plus on Reems went above and beyond to help me very my van fixed! His shop did an incredible job and it's back to running like normal! Thank you so much for all your help and being so kind through the process! You're amazing and I would use this place anytime!
The service I received from this brakes plus was excellent..everybody was very friendly especially Albert, he took the time to explain what services I needed. He was very patient with me and I appreciated that since I didn't know what my car needed.. thank you
Great service Thank you Albert and Jason
Jason was VERY friendly, understanding and kind. He immediately took care of me and was very truthful in giving me great advise about my vehicle. Will I come back as a trusted lady looking for good service? Heck. Yeah and will tell others!!
Amazing customer service, fast and efficient.
Been only a year long customer, new resident in Arizona. Love their courtesy, sense of humor & always greets me with great customer service. Above all, my car & oil change is quality service. The coffee is great. My money's well spent. Thanks
Very polite, I didn’t feel pushed into buying a bunch of stuff I didn’t need. Will definitely come again
Had my oil changed in under an hour. You guys rock!
I have nothing but good things to say about brakes plus .changed my oil ,got shocks replaced on my 2004 suburban good people to deal with price quoted was good, work done in timely manner
I have used brakes plus for years. I have 4 vehicles they service. Never a bad experience. Wayne is the man and he stands behind their work. Honest and trustworthy. They have never tried to upsell me. I won’t go anywhere else.
I started coming to Brakes Plus about 2 years ago and it's Albert Fernandez service advisor that keeps me coming back to them - Albert is one of the best service advisor I have ever run into - upfront, honest and shows he really does care about the client - Thanks Albert for all you do
Great service through and through! Robert was very professional and very knowledgeable!! On top of my oil change he also informed me my brakes will need changing on the up coming oil change, thanks again Robert!
Robert Llamas is absolutely amazing! I didn’t feel pressured for additional services, he was very polite, and professional! Thank you so much!
Very friendly, fast and efficient.
Be wary. We had bought a new battery elsewhere and they said it tested bad, trying to sell us their battery for $300. I took it down the road to pep boys and the battery tested fine. Be very cautious about doing what they recommend. It’s likely not needed. Get a second look.
Great and quick service.
Wayne and his crew are Amazing!!!!!!!!
We have been using Brakes Plus (Surprise) for nearly 20 years. They are always great. Their whole team has always been great to us. Lana has been fun to work with recently, and does a great job educating her customers. A++
These guys did an amazing job, and were a joy to deal with, Albert, Wayne andJason! Strongly recommend.
A guy name D or Debo fixed my 2008 Malibu while it was in the shop and did excellent survive everyone in there was very respectful and loved the energy thank u guys very much.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 71 | — |
| Brakes | 62 | — |
| Wheel alignment | 31 | — |
| General repairs & maintenance | 27 | — |
| Tire rotations | 20 | — |
| Steering & suspension repair | 19 | — |
| Air & cabin filter replacement | 14 | — |
| Auto maintenance | 13 | — |
